Iris phone interviews

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1. IrisHi there, Tyler. Thanks for applying for the plumbing operations manager role at Velocity Trade Partners. This virtual interview should take about five to ten minutes. Ready to get started?
2. TTylerYes, ma’am.
3. IrisGreat. To start, could you tell me briefly about your background and how it relates to this role?
4. TTylerYes, ma’am. For the last several years I’ve been with a company running daily operations, anywhere from 17 to 24 crews doing one-day shower installs. I found your posting online and I was really interested in it.
5. IrisIt sounds like you have extensive experience managing field operations and teams. The plumbing operations manager role here at Velocity Trade Partners is all about owning the board, the field, and the invoice. Can you tell me more about why you’re interested in this specific role and in joining our company?
6. TTylerYeah. With my last company I was running very similar operations, a couple hundred thousand dollars a day in revenue, anywhere from 14-man to 28-man crews, and a lot of coaching. I’m looking to not only help a company but develop leaders. People is what I’m interested in.
7. IrisThat’s great to hear. You mentioned developing leaders. Imagine a situation where your location isn’t producing the volume of work you expect. How would you go about investigating and solving that problem?
8. TTylerTake a deeper dive into what we’ve got going on, maybe even on the sales side. Figure out what’s happening out in the field and see if our quality is up with the team, the training, the efficiency, things like that.
9. IrisCan you give me a specific example of a time you had to investigate a dip in performance and what steps you took to address it?
10. TTylerEvery quarter I did 28 performance evaluations, one for each individual, whether they were an installer, a leader, or one of our field plumbers when the team was down a general manager. We run off a first-pass-yield system. Coming from the field you know the struggle, but you also know the company has quality and numbers to meet. So you hold somebody accountable, coach them up, give them what they need, and set some goals for the future with them.
11. IrisIt sounds like you have a solid approach to performance management. Thinking about your strengths, what do you consider your greatest strength as an operations manager, and what’s an area where you’re looking to grow or develop further?
12. TTylerMy greatest strength would probably be the accountability I can hold and the quality of work, as well as my professionalism with the customer, not only at an escalation level but on the sales side. Being able to grow with whatever the company needs would be a great opportunity for me. I’m looking for somewhere to make a career.
13. IrisThat’s wonderful to hear, Tyler. Thanks for sharing that. That’s everything I needed for today. The Velocity Trade Partners team will review your interview and you’ll hear back about next steps. Have a great rest of your day.