A stuck garage door can leave a homeowner's car trapped inside. Your tech has to find the problem, explain the options and know when to call for help. Decide which jobs the new hire must handle alone and which you'll train them on.
What to ask garage door applicants, and what you check
You and your HireBus team set these garage door questions during setup, and Iris asks them in each interview:
- Repairs or installs. Ask which doors and openers they've worked on, and which jobs they handled on their own.
- Springs. Ask which torsion or extension spring jobs they've done alone and when they would call a lead. You plan a hands-on check with your lead before they run those calls.
- Repair or replace. Ask about a time a homeowner had to choose between a repair and a new door, and how they explained the choice.
- Pay and the truck. Spell out base pay, any commission and who takes the truck home.
- Tools and training. Say which tools you supply and what the first weeks of training cover.
Garage door roles to hire for
- Service technician. Troubleshoots springs and openers and explains repair or replace to a homeowner.
- Installer. Installs doors and openers to the job specs and checks the finished work.
- Crew lead. Plans installs, trains helpers, checks safety practices and owns the callbacks.
- Dispatcher / CSR. Gets the details about a stuck door and sends the right technician.
Questions garage door owners ask
Can Iris check a door tech's credentials?
No. Iris asks what certifications and training the applicant has. Your team checks the documents and decides what training they still need.
Can the role include weekend and on-call work?
Yes. Put the rotation, the service area and what it pays in the role. Iris asks each applicant if those hours work for them.
Can we hire a trainee?
Yes. Set up the trainee as its own role and say what training you provide. Iris then asks about the hands-on work they've done in other jobs.
Founder & CEO of HireBus. Brandon took over his father's window cleaning business in 2012 and grew it past seventy employees in six seasons. He founded HireBus in Denver in 2021 with Rick Breden, PhD, an industrial and organizational psychologist. Read our story.
