Garage door job descriptions
Every role a $20M business in this industry hires for: 23 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.
Leadership 4
Chief Executive Officer
A garage door chief executive officer picks the work a door company goes after: spring repairs, new doors for homeowners or builder contracts.
Chief Operating Officer
A garage door chief operating officer designs how service techs, install crews, the warehouse and the office work as one company.
Chief Financial Officer
A garage door chief financial officer plans cash, sets the budget and shows the owner which work makes money.
General Manager
A garage door general manager oversees one location and every team in it: service, installs, sales, the warehouse and the office.
Managers 8
Field Supervisor
A garage door field supervisor drives between install crews and service techs to inspect their work and sort out jobs that have stalled.
HR Manager
A garage door HR manager hires the techs who fix doors, the crews who install them and the office team.
Install Manager
A garage door install manager runs every new door the company puts in, on replacement jobs and in builders' new homes.
Marketing Manager
A garage door marketing manager brings in two kinds of calls: urgent repairs, like a broken spring or a dead opener, and homeowners shopping for a new door.
Office Manager
A garage door office manager runs billing, door orders and builder paperwork, and leads the CSRs.
Sales Manager
A garage door sales manager runs every way the company sells new doors and openers.
Service Manager
A garage door service manager runs the repair side of the business: the technicians, their daily schedule, the parts on their vans and the calls that go wrong.
Warehouse Manager
A garage door warehouse manager runs the shop that receives every door, track bundle, spring and opener and sends it back out to jobs.
Office and sales 6
Customer Service Representative
A garage door customer service representative answers the phones when a spring snaps, a door jumps its track, or the opener quits.
Dispatcher
A garage door dispatcher sends service techs to broken springs, snapped cables, dead openers and doors off their tracks, and tells homeowners when to expect them.
Bookkeeper
A garage door bookkeeper records the money behind spring repairs, opener swaps and new door installs.
Inventory Specialist
A garage door inventory specialist keeps springs, cables, rollers, openers and door parts in stock at the shop and on the service trucks.
Sales Representative
A garage door sales representative visits homeowners, or meets them by video, to measure the garage and help them pick a new door and opener.
Rehash Specialist
A garage door rehash specialist calls back homeowners who got a price for a new door or opener and didn't buy.
In the field 5
Install Apprentice
A garage door install apprentice is the newest hand on an install crew and learns from the install lead on every job.
Install Lead
A garage door install lead runs one install crew on site.
Installer
A garage door installer takes down old doors and puts up new ones, with the track, springs and opener, for homeowners and builders of new homes.
Service Apprentice
A garage door service apprentice works off a service technician's van, carrying parts, prepping the door and doing more of each repair as they learn.
Service Technician
A garage door service technician repairs broken springs, snapped cables, off-track doors and openers that won't close, one homeowner's garage after another.
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