A tree care rehash specialist phones the people who got an arborist's estimate and never signed, and the plant health care customers who didn't renew. They re-offer the work in the season it suits, ask the arborist to look again when an estimate has gone stale, and log every request to stop.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, administrative and support services businesses · BLS, May 2025
As a Rehash Specialist, you will serve a vital role in revisiting lost leads, re-engaging prospects, and driving additional revenue for our company. Your expertise in the Arborist / Tree Care industry will provide valuable insights to win back lost opportunities and boost our company's growth.
2. Essential Duties and Responsibilities
Revisit, evaluate, and cultivate lost leads.
Develop and execute strategies to re-engage prospects.
Identify potential upselling and cross-selling opportunities to generate additional revenue.
Collaborate with the sales and marketing team to refine and enhance lead conversion strategies.
3. Key Tasks / Daily Activities
Review and analyze past lead data.
Initiate contact with potential clients through calls, emails, and meetings.
Provide detailed information about our services to potential clients.
Keep track of all client interactions and update the customer relationship management (CRM) system accordingly.
4. Key Performance Indicators (KPIs)
Revenue generated from re-engaged leads – target $100,000 per quarter.
Conversion rate of re-engaged leads.
Number of re-engaged prospects – target 100 per month.
Customer satisfaction rating – target >4.5 stars.
5. Required Qualifications and Skills
High school diploma or equivalent.
At least 2 years of experience in sales or marketing.
Excellent communication and interpersonal skills.
Proficient in CRM software.
6. Preferred Experience
Experience in the Arborist / Tree Care industry.
Proven track record of re-engaging lost leads and driving revenue growth.
7. Physical Requirements
Ability to sit for extended periods.
Able to occasionally lift up to 15 pounds.
8. Work Environment and Schedule
Typical work hours: Monday to Friday, 9 am to 5 pm.
Minimal travel required for client meetings.
9. Compensation and Benefits
$45,000 - $55,000 per year, depending on experience.
Performance-based bonuses.
Benefits include Health, Dental, Vision, and 401k.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we pride ourselves on fostering a culture of growth and success. Our employees are our most valuable asset, and we invest in their development, offering training and opportunities for advancement. We are dedicated to providing excellent service to our clients and helping our team members succeed.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Tree work is easy to put off until the next storm. The rehash specialist finds each customer a better time to say yes, and knows when the tree has changed enough that the old price no longer holds.
Ask what the tree work is waiting on
An owner who passed on a removal in June may have been waiting on a tax refund, a neighbor's signature or a second bid. Each of those has a likely date, and that date goes on the callback. Work that suits the dormant season gets a call in late fall, offered as winter work on dates the crews really have open.
Dead trees change between calls
A dead ash or a storm-cracked oak can be a different job by spring: more limbs down, more weight hanging over the house, and an arborist who may decide climbing it is no longer the safe way in. The crew may need a bucket truck or a crane. Treat an old estimate on a dead or storm-hit tree as expired, and ask the arborist who wrote it to look again before any price is repeated.
Lapsed plant health care needs its own call
Some plant health care customers skip a year without ever deciding to quit. The specialist calls them before the season's first visits and opens with the arborist's notes from last time, such as scale on the dogwoods or a thinning birch crown. Any new question about a tree goes to the arborist. Customers who left over results or price get a different call: what changed, and a smaller program if that fits.
Stop means stop, however they say it
Under FCC rules, a customer may take back consent to robocalls and robotexts in any reasonable way, including replying stop, quit, end, revoke, opt out, cancel or unsubscribe. The rule allows a reasonable time to act on it, capped at ten business days. The FCC took up changes to the wider opt-out rule in September 2026, so check the current text. The simple habit: treat any stop as the end of all marketing. Source: eCFR: 47 CFR 64.1200, delivery restrictions (revoking consent, paragraph (a)(10)).
How much tree care rehash specialists make
The closest BLS group for tree care rehash specialists is telemarketers. Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $35,450 median for telemarketers in all industries. About 39,850 of the 58,430 telemarketers in that survey work for administrative and support services businesses.
A salary, plus the performance bonuses the template lists. Set one bonus rule for revived estimates and another for returning plant health care customers, since a program can bring revenue for years and a removal only once.
Administrative and support services businesses
$33,490$33,490 median Middle half $28,770–$37,420 10th–90th $25,830–$44,470
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Administrative and support services businesses
$25,830
$28,770
$33,490
$37,420
$44,470
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS counts too few telemarketers at landscaping and tree care companies for a steady figure, so these figures cover administrative and support services businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Explains a pruning, removal or treatment proposal in plain words
Learns whether the hold-up is money, a neighbor or a second bid, and calls back when it's settled
Sends every question about a tree's health to the arborist
Logs every stop request in the CRM and the texting tool, whatever words or channel the customer used
Uses the slow winter months to work the oldest lists
Teach these on the job
Your services and plant health care programs
FCC rules on robotext consent and revoking it
Your CRM's lost-estimate and lapsed-program lists
Which offers they may make without the sales manager's okay
What crews can and can't do in each season
The day runs from lost-estimate and lapsed-program lists in Arborgold, ArboStar or whichever tree care CRM you run, plus a calling and texting tool that stores each customer's opt-in and opt-out history. The arborist's photos and notes from the first visit help the specialist explain the work.
Tree care rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Changed conditions
A customer declined a removal estimate months ago, and the tree may have changed since. What do you do?
A strong answer: Books an arborist to re-inspect before re-quoting, and asks the customer about any changes like new cracks, lean or dieback.
Behavioral · Cold leads
Tell me about a lead that had gone cold for months that you turned into a sale.
A strong answer: Explains what they learned about the customer's situation, what they offered and the result.
Line up each October against last October, not against March, and keep removals, pruning and lapsed programs apart. Treat the template's quarterly and monthly figures as starting points until you know how long your lists are.
Revenue generated from re-engaged leads – target $100,000 per quarter
Signed value of revived estimates and returning programs, booked when the work is finished. Count a returning program at one season's value, so a single large HOA renewal doesn't carry the quarter.
Conversion rate of re-engaged leads
Signed deals out of the leads the specialist actually spoke with this month. Removals, pruning and lapsed programs each get their own line, since each list behaves differently.
Number of re-engaged prospects – target 100 per month
Count conversations, not dials: customers who talked, wrote back, or booked a new arborist visit during the month.
Customer satisfaction rating – target >4.5 stars
Ratings won-back customers give after the work. If they sag, listen to the calls: the specialist may be promising dates or prices the arborist never wrote.
Can the rehash specialist change the scope of a tree job by phone?
Only within what the arborist wrote. If the owner wants to prune instead of remove, or do two of the four trees, the arborist who wrote the estimate approves the new scope. The specialist can't judge whether the change is safe for the house or the tree, and a crew needs a written plan that matches what was sold.
How much does a tree care rehash specialist make?
Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $28,770 and $37,420 a year. Pay also depends on your local market, experience and overtime.
Should the specialist call open estimates after a storm?
Yes, starting with removals in the storm's path. Ask whether the tree came down or was damaged, and send anything urgent, such as a tree on a roof or a wire, straight to dispatch. Don't pitch on these calls. Owners remember the company that checked on them, and many book the work once the damage is sorted out.
Do appointment reminder texts need the same consent as sales texts?
Not the same kind. If an autodialer sends the texts, FCC rules require the customer's prior express consent for a reminder and prior express written consent for a text that sells or advertises. A plant health care visit reminder informs; a re-offer markets. Keep the two consents apart in the CRM, and log stop replies to either.
Should the rehash specialist work HOA and property manager proposals?
Usually not alone. A board or manager that passed on a proposal is often waiting for the next board meeting. The specialist tracks those dates and reminds the arborist who wrote the proposal, who makes the call. Homeowner estimates stay on the specialist's own list.
