An electrical rehash specialist goes back to quotes that didn't sell: new panels, EV chargers, standby generators and rewires, plus leads that never booked a visit. The specialist learns what stalled the decision, then closes the job or sets up a return visit.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, electrical contractors · BLS, May 2025
Annual pay: 10th percentile $36,400, middle half $37,700 to $46,240, 90th percentile $46,910. Source: BLS Occupational Employment and Wage Statistics, May 2025.
Reports to
Sales Manager
Department
Sales
Schedule
Weekdays, an occasional evening · Some calls run into early evening, when people are home. Generator follow-up picks up after outages and before storms.
The Rehash Specialist is responsible for revitalizing lost leads and re-engaging prospects within the electrical home services industry. This role plays a crucial part in boosting additional revenue by employing targeted follow-up strategies, fostering client relationships, and collaborating closely with the sales team.
2. Essential Duties and Responsibilities
Develop and implement effective strategies to re-engage lost leads and convert them into sales.
Collaborate with the sales and marketing teams to align rehash initiatives with overall business goals.
Maintain accurate records of all lead interactions and update the CRM system promptly.
Monitor performance metrics and adjust tactics as needed to maximize revenue outcomes.
3. Key Tasks / Daily Activities
Conduct proactive follow-up calls and emails to previously engaged prospects.
Track and document customer interactions and lead status through our CRM system.
Analyze customer feedback and sales trends to refine re-engagement strategies.
Coordinate with internal teams to ensure a seamless transition from re-engagement to conversion.
4. Key Performance Indicators (KPIs)
Lead Re-engagement Conversion Rate: Achieve a minimum conversion rate of 30%.
Additional Revenue Generated: Contribute to a monthly revenue increase of at least $10,000.
Daily Follow-up Calls: Complete a minimum of 30 follow-up calls per day.
Customer Satisfaction Rating: Maintain an average rating of >4.7 stars.
5. Required Qualifications and Skills
High School Diploma or equivalent; a technical certification is a plus.
At least 2 years of experience in sales, customer service, or a related field.
Excellent communication, negotiation, and problem-solving skills.
Proficiency in CRM software and basic data analytics.
6. Preferred Experience
Previous experience in rehashing and lead recovery within the home services or electrical industry.
Demonstrated success in revenue generation through re-engagement tactics.
Familiarity with electrical services terminology and customer concerns.
Experience working in a fast-paced sales environment with measurable targets.
7. Physical Requirements
Ability to work in a standard office environment with occasional visits to client sites.
May be required to lift up to 20 pounds when handling promotional materials.
Extended periods of sitting and speaking on the phone may be necessary.
Adequate vision and dexterity to work with computer systems and documentation.
8. Work Environment and Schedule
Standard work hours of 8 AM to 5 PM with occasional extended hours based on project needs.
Minimal travel required to visit customer locations or collaborate with on-site teams.
Office-based role with a supportive and team-oriented environment.
Occasional on-call duties during peak sales periods.
9. Compensation and Benefits
Competitive salary range between $40,000 and $50,000 USD per year.
Commission structure based on revenue generated from re-engaged leads.
Comprehensive benefits package including Health, Dental, and Vision insurance.
Additional perks such as a 401(k) plan, paid time off, and employee development programs.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we are driven by a passion for excellence in the home services industry. We foster a collaborative and growth-oriented environment where every team member plays a critical role in our success. Our culture encourages innovation, teamwork, and continuous personal and professional development. Join us to be a part of a forward-thinking company that values integrity, creativity, and a commitment to outstanding customer service.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Electrical quotes stall for reasons a phone call can often fix: a bigger price than expected, a gas or utility step nobody explained, or a car that hasn't arrived yet.
Find the real snag
A homeowner who wanted a charger may have balked when the quote added a service upgrade. A generator buyer may still need the gas line run or an HOA's approval. Others are waiting for a new car or a tax refund. The specialist asks, logs the reason, and offers a next step that fits: a smaller generator, financing, a load management option the master electrician approves, or a second visit.
Repair quotes that flag a hazard
Some open quotes come from service calls, where an electrician found a scorched breaker, a double-tapped breaker or missing GFCI protection. Handle those with care. The specialist repeats what the electrician wrote and sends the photos. They never add urgency the notes don't support, and they log it in the CRM when a homeowner says no.
Outages bring generator quotes back
A homeowner who passed on a standby generator in spring often calls back after the first long outage. Work those quotes before storm season, not in the middle of it, when install dates stretch out. Before repeating an old price, clear it with the sales manager, since equipment prices and the gas work may have changed.
The three-month calling window
The FTC allows sales calls to a number on the federal registry for three months after the homeowner's inquiry. For someone who bought from you, the window is 18 months from the last purchase, payment or delivery. A quote from April can be outside that window by August, so check the registry before calling. If the homeowner asks you to stop, stop, even inside the window, and add them to your own do-not-call list. Source: FTC: Q&A for telemarketers and sellers about the Do Not Call provisions.
Texts that say stop
Many homeowners answer a text before a call. Under FCC rules, a reply such as stop, quit, cancel or unsubscribe takes back consent for autodialed or prerecorded calls and texts. The opt-out must be honored within ten business days at most. Set your texting tool to stop on those words right away, and note the opt-out in the CRM so nobody calls by hand later. Source: FCC telemarketing rules, 47 CFR 64.1200 (Cornell Law School).
How much electrical rehash specialists make
The closest BLS group for electrical rehash specialists is telemarketers. Telemarketers who work for electrical contractors earned a median of $22.23 an hour ($46,240 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $35,450 median for telemarketers in all industries. About 240 of the 58,430 telemarketers in that survey work for electrical contractors.
Salary plus commission on revenue from re-engaged leads, matching the template. Phone selling from the office isn't outside sales, so expect to keep time records and pay overtime.
Electrical contractors
$46,240$46,240 median Middle half $37,700–$46,240 10th–90th $36,400–$46,910
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Electrical contractors
$36,400
$37,700
$46,240
$46,240
$46,910
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS reports residential and commercial electrical contractors together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Easy, natural phone manner with homeowners
Asks why, then listens to the whole answer
Respects a no or an opt-out the first time
Keeps a daily call rhythm without a manager pushing
Logs every reason a quote stalled, in words the sales manager can use
Teach these on the job
Panels, service upgrades, generators and chargers, at a homeowner's level
Your financing plans and how approval works
Checking numbers against the national registry
Which questions go to the master electrician
Your follow-up cadence by job type
Day to day, the specialist works an open-quote view in your CRM, with the first visit's photos and notes attached, plus a phone and texting system that logs every contact and stops on opt-out replies. Mention whether the job includes email campaigns.
Electrical rehash specialist interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Credit each recovered job to one person, and settle up front who gets it when the rep goes back out and signs it. Set targets once you have a year of your own follow-up records, since generator numbers swing with the weather.
Lead Re-engagement Conversion Rate
Of the leads the specialist reached, the share that signed. Track sales-visit quotes apart from service-call repair quotes, since the two close differently.
Additional Revenue Generated
Revenue from jobs that were lost or stalled before the specialist touched them, net of cancellations, totaled monthly. Generator revenue jumps after outages, so look at a rolling year too.
Daily Follow-up Calls
Outbound calls logged each day in your phone system. Read the count next to real conversations held, since a day of voicemails isn't a day of follow-up.
Customer Satisfaction Rating
Survey ratings from homeowners who bought through rehash, asked once the job is finished. Read the comments, since a low score can mean the follow-up felt pushy.
Rehash is what contractors call working old leads and open quotes until they sell or close out. For an electrical company, that's mostly generator, charger and panel quotes, plus repair quotes left after service calls. The specialist reaches those homeowners by call, text or email, learns why they waited, and works toward a yes or a clear no.
How much does an electrical rehash specialist make?
Telemarketers who work for electrical contractors earned a median of $22.23 an hour ($46,240 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $37,700 and $46,240 a year. Pay also depends on your local market, experience and overtime.
Should a rehash specialist offer discounts?
Only the ones the sales manager has approved ahead of time. Open-ended discounts teach homeowners to wait for the call, and they cut into margins on jobs that still need crews, permits and inspections. If price is the snag, a phased job often works better: the panel now, the charger or generator later. Any new price goes out in writing from the sales manager.
Can a rehash specialist close a sale by phone?
Some do, on simple jobs where the quote still fits, like a charger with no panel change. Bigger jobs often need a return visit, since the panel, the walls or the generator site may have changed. Check your state's rules first. California lets an appointment setter work without registering, as long as a registered salesperson runs the sale. Someone who sells or negotiates the contract usually must register.
What electrical basics should a rehash specialist know?
They need the basics, not a license. Teach what a service upgrade is, why a charger can trigger one, and what a transfer switch does. Then have them read a stack of finished quotes with the sales rep who wrote them. Anything deeper goes to the sales rep or the master electrician.
How many follow-ups is too many?
There's no single number. Set a schedule of a few touches over several weeks, and stop when the homeowner says no or asks you to stop. A clear no is a result too. Close it out with the reason logged. Over time the sales manager will see which job types and price points keep losing.
