Drywall and plaster office manager job description
A drywall and plaster office manager tracks the paperwork that gets builder lots and repair jobs paid. That means proof of coverage from labor crews, written okays to fix other trades' damage, lead-safe records for old homes and safety sheets for builders' sites. They also lead the office team.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, drywall and insulation contractors · BLS, May 2025
Annual pay: 10th percentile $40,100, middle half $54,370 to $85,040, 90th percentile $100,100. Source: BLS Occupational Employment and Wage Statistics, May 2025.
Reports to
General Manager
Department
Administration
Schedule
Mon to Fri, 8 to 5, some weekends · Monday to Friday, 8 a.m. to 5 p.m., with some evenings or weekends in peak periods and trips to job sites for meetings
Serve as the central hub for office management within our drywall and plaster division, ensuring seamless billing, documentation, and coordination of daily administrative operations. Enhance operational efficiency and accuracy to support project execution and customer satisfaction. Play a critical role in streamlining communication between field teams and management. Contribute to maintaining a strong administrative backbone that supports overall business growth.
2. Essential Duties and Responsibilities
Oversee all aspects of billing operations, ensuring timely and accurate invoicing to clients.
Manage documentation processes, including contracts, job orders, and regulatory compliance records.
Coordinate office activities and communications among staff, field teams, and external stakeholders.
Maintain organized office systems to support workflow efficiency and project tracking.
3. Key Tasks / Daily Activities
Process and review daily billing transactions and resolve discrepancies.
File, update, and archive project-related documents and permits.
Serve as the first point of contact for internal communications and customer inquiries.
Schedule and manage meetings, project timelines, and team coordination tasks.
4. Key Performance Indicators (KPIs)
Billing Accuracy Rate: Maintain at 99% accuracy.
Document Turnaround Time: Achieve a processing time of less than 24 hours for all documentation.
Customer Response Time: Respond to 95% of inquiries within one business day.
Office Efficiency: Improve workflow processes resulting in at least a 15% reduction in administrative delay.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Management or a related field.
Minimum of 3 years’ experience in office management, preferably within the home services or construction industry.
Exceptional communication and organizational skills.
Proficiency in office software, accounting systems, and document management tools.
6. Preferred Experience
Prior experience in drywall, plaster, or broader construction services environments.
Familiarity with industry-specific billing software and project management tools.
Experience working in fast-paced, deadline-driven environments.
Proven ability to manage multiple tasks while ensuring a high level of attention to detail.
7. Physical Requirements
Ability to lift up to 20 lbs. during occasional file handling.
Regular use of computer and office equipment for prolonged periods.
Occasional site visits requiring moderate physical activity.
Capability to handle periods of extended standing and walking within the office environment.
8. Work Environment and Schedule
Standard business hours from 8:00 AM to 5:00 PM, Monday through Friday.
May require occasional evening or weekend work during peak project periods.
Occasional travel to job sites for meetings and coordination.
Exposure to typical office and occasional field conditions.
9. Compensation and Benefits
Salary range: $45,000 - $55,000 per annum, based on experience.
Eligibility for performance-based bonuses and commission structures.
Comprehensive benefits package including Health, Dental, and Vision insurance.
401(k) plan, paid time off, and other fringe benefits.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we pride ourselves on fostering a collaborative and supportive environment where innovation and excellence are celebrated. Our team values integrity, continuous improvement, and a commitment to delivering outstanding service to our customers. We believe in empowering every member of our organization to reach their full potential while contributing to our shared success and growth.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Most of a drywall company's money comes from builders and contractors who pay only against the right papers. The office manager makes sure those papers exist before the crew starts and before the bill goes out.
A labor crew's lapsed coverage can land on you
If you hire labor-only crews to hang or tape, their coverage matters to you. In Kentucky, for example, a contractor and its insurer owe workers' comp to a sub's hurt workers if the sub has no coverage. The contractor can then try to get the cost back from the sub. So the office gets each crew's proof of coverage before its first lot. It tracks the end date and holds new work the day a policy lapses. Source: Kentucky KRS 342.610: Contractor liability for a subcontractor's workers' comp (example).
Other trades' damage needs a written okay
After board is hung, a plumber may cut a hole in the wrong spot. A cabinet crew may gouge a wall. A builder may pay you to fix it, or charge the trade that did it, but expect it to want proof. So the office asks crews for photos. It gets the superintendent's written okay or work order before the repair, then bills it on its own line with the lot number.
Small patches in older homes still need a lead check
For most houses built before 1978, EPA's renovation rule, or a state's own version, covers paid work that disturbs paint, unless tests show no lead. Indoors, minor repair is exempt if it disturbs six square feet of painted surface or less in each room. The exemption doesn't cover demolishing painted surfaces, and when part of a painted wall is cut out, the whole piece counts. Repeat jobs in a room within 30 days are added together. The certified renovator decides each job; the office keeps the records three years. Source: 40 CFR 745.83: Definitions, including minor repair and maintenance (eCFR).
Safety data sheets go to the builder's site
Joint compound, primer and glue come with safety data sheets, and OSHA's rule on them covers construction too. On a builder's site, painters, electricians and the superintendent may breathe your sanding dust. So the rule also asks how those other firms get to see your sheets. The office keeps a current set for every product the crews carry. It sends the set with each new builder's vendor packet and updates it when a product changes. Source: 29 CFR 1910.1200: Hazard communication, including multi-employer workplaces (eCFR).
How much drywall and plaster office managers make
The closest BLS group for drywall and plaster office managers is First-Line supervisors of office and administrative support workers. First-Line supervisors of office and administrative support workers who work for drywall and insulation contractors earned a median of $34.13 an hour ($70,990 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $69,500 median for First-Line supervisors of office and administrative support workers in all industries. About 1,180 of the 1,436,680 First-Line supervisors of office and administrative support workers in that survey work for drywall and insulation contractors.
A salary with bonuses, and the template also mentions commission. For office supervisors at drywall and insulation contractors, BLS shows nearly three in four earning more than its top figure. Budget more for someone who has billed builders by lot. A bonus on invoices that go out right the first time fits this job better than commission.
Drywall and insulation contractors
$70,990$70,990 median Middle half $54,370–$85,040 10th–90th $40,100–$100,100
All industries
$69,500$69,500 median Middle half $55,950–$85,090 10th–90th $45,610–$104,710
$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Drywall and insulation contractors
$40,100
$54,370
$70,990
$85,040
$100,100
All industries
$45,610
$55,950
$69,500
$85,090
$104,710
BLS reports drywall and insulation contractors together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has managed a sub's office, billing home builders and contractors
Tracks coverage dates for every labor crew and acts the day one lapses
Bills repair work only with photos and a written approval attached
Keeps lead-safe and safety data sheet files complete and easy to find
Leads a small billing and phone team
Teach these on the job
Each builder's approval steps for extra work
Your lead-safe checklist for older homes
The products your crews use and where their safety sheets live
Your insurance agent's certificate process
Your billing software and the builders' portals
The office runs on billing software, a file system that sorts photos and approvals by lot, a coverage tracker that warns before policies end, and each builder's online portal. A useful question for finalists: tell me about an expired certificate you caught before a crew started.
Drywall and plaster office manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Backcharges
A general contractor sends a backcharge for cleaning drywall dust out of the building's HVAC system. What do you do?
A strong answer: Gathers the facts with the project manager, responds within the contract's time limit, and accepts or disputes it with documents.
Behavioral · Closeout files
Tell me about a time you organized job files so closeout went faster.
A strong answer: Describes the file setup, what it included, and how much faster closeout got.
Builders' portals and approval steps set much of this job's pace. Agree on the numbers with the general manager after tracking your own office through a busy stretch.
Billing Accuracy Rate
Invoices a builder's portal rejects or a homeowner disputes, for a wrong price, a missing approval or the wrong lot, out of all invoices sent. Several rejections from one builder often point to an old price sheet.
Document Turnaround Time
Hours from a crew's report, photo or signed approval reaching the office to its being filed under the right lot, from the file system's time stamps.
Customer Response Time
Count business days from each request, logged by phone or email, to the answer that settles it. A holding reply that only promises to check doesn't stop the clock.
Office Efficiency
Pick two or three slow steps, such as waiting on approvals for repair bills, and time them now. Measure the same steps each quarter to see whether the delay is shrinking.
Enough to answer a warranty call a year later. Keep the finish level and texture each room got, any special board like Type X or a moisture-resistant panel, the dispatcher's crew log for the lot, and photos with the builder's okay for any extra work. For a repair in an older home, add the signed estimate and the lead-safe records. File builder work by community and lot, and homeowner work by street address.
How much does a drywall and plaster office manager make?
First-Line supervisors of office and administrative support workers who work for drywall and insulation contractors earned a median of $34.13 an hour ($70,990 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $54,370 and $85,040 a year. Pay also depends on your local market, experience and overtime.
A labor crew's coverage lapses mid-job. What now?
Stop assigning that crew new lots the day you learn of it, and tell the operations manager and your insurance agent. Ask the crew's owner for proof of a new policy before the crew goes back out. Then ask your agent how your own policy will treat that crew's pay at the next audit.
Can the office manager also take the CSR's calls?
In a small branch, yes, if the status board stays current. Superintendents calling about lots want a quick, exact answer, and a manager buried in billing may not have one. Once builder calls fill most of the morning, give them to a CSR. Keep the office manager on billing, papers and the team.
The template mentions extended standing and walking. How should the ad put it?
Keep that line word for word. Around it, name the tasks behind it: moving between the front desk, the file room and the yard, walking a house with a superintendent to look at a damaged wall, and carrying file boxes as heavy as the template's 20-pound limit. Close the ad by inviting accommodation requests.
