Drywall and plaster rehash specialist job description
A drywall and plaster rehash specialist works the repair, ceiling and remodel quotes that went quiet. Often the job is waiting on a lab result, a home sale or the number of return trips a patch takes. When that clears, they rebook the estimator or the crew.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building finishing contractors · BLS, May 2025
Serve as the key point of contact for re-engaging lost leads and revitalizing dormant prospects in the home services industry. Leverage expertise in drywall and plaster to recommend tailored solutions that drive additional revenue. Play a pivotal role in enhancing customer satisfaction and contributing to the company’s overall growth.
2. Essential Duties and Responsibilities
Develop and implement targeted strategies to re-engage lost leads.
Collaborate with sales and marketing teams to identify and pursue high-potential prospects.
Provide subject matter expertise on drywall and plaster services to prospects.
Monitor and analyze campaign effectiveness to optimize revenue generation.
3. Key Tasks / Daily Activities
Initiate follow-up calls and emails with previous leads to assess their current needs.
Schedule consultations and site visits to evaluate project requirements.
Maintain accurate and up-to-date records of customer interactions using CRM systems.
Coordinate with project managers to ensure seamless transition once a lead is reactivated.
4. Key Performance Indicators (KPIs)
Lead Re-engagement Rate: Achieve a minimum rate of 25%.
Revenue Increase: Contribute at least $5000 in additional monthly revenue.
Follow-Up Response Time: Contact prospects within 24 hours of initial outreach.
Customer Satisfaction Rating: Maintain a rating of >4.8 stars.
5. Required Qualifications and Skills
Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
At least 2 years of experience in customer engagement or sales within the home services sector.
Strong verbal and written communication skills paired with excellent negotiation abilities.
Proficiency in using CRM systems and lead management software.
6. Preferred Experience
Experience working within the drywall and plaster industry or similar home service fields.
Demonstrated success in re-engaging and converting lost leads.
Familiarity with digital marketing techniques and follow-up strategies.
Experience working collaboratively across multiple departments.
7. Physical Requirements
Ability to occasionally lift up to 20 lbs.
Extended periods of sitting with occasional walking around job sites.
Work predominantly in a standard office environment with periodic site visits.
Regular use of standard office equipment and technological tools.
8. Work Environment and Schedule
Typical work hours: Monday to Friday, 8:00 AM - 5:00 PM.
Occasional evening or weekend work based on project demands.
Minimal travel required between the office and field job sites.
Flexibility to adjust schedule during high-demand periods.
9. Compensation and Benefits
Annual salary of $45,000 - $55,000 USD.
Performance-based bonus structure to reward exceptional results.
Commission incentives tied to successful reactivation of leads.
Comprehensive Health, Dental, and Vision insurance benefits.
401(k) plan with company matching contributions and additional fringe benefits.
10. Company Culture and Overview
Our company is dedicated to innovation, excellence, and customer satisfaction.
We believe in fostering a collaborative environment where every team member can grow.
Our culture values integrity, respect, and continuous improvement.
We provide ample opportunities for professional development and career advancement.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Drywall repair quotes stall for reasons a price cut won't fix. A ceiling waits on a lab, a seller waits on a buyer's inspector, and a family balks at a crew coming back day after day. Older homes add paperwork that goes stale.
Old-house quotes need a fresh lead pamphlet
When a revived job in a home built before 1978 falls under EPA's lead renovation rule, look up when the owner got the lead pamphlet. The rule has the firm hand it over within the 60 days before work starts, with a signed receipt, or mail it at least seven days ahead with proof. One left at a spring estimate won't cover a fall start. In a rental, an adult tenant gets one too. Some states run their own program, and the office knows which rules apply. Source: eCFR: 40 CFR 745.84, lead renovation information distribution.
Ceiling quotes wait on the lab
An older popcorn ceiling can't be booked for removal until test results are back, under the operations manager's process. Log the date the samples went out, and call the homeowner the day results arrive. Clean results mean the estimator confirms the price and the specialist books the work. If the lab finds asbestos, the sales call ends there. That ceiling goes back to the operations manager and the general manager, and nobody sells a scrape.
Return trips stall small patches
Many homeowners accept a patch price, then go quiet once they learn the crew comes back for each coat. Ask which days suit them, and whether a relative or a lockbox can let the crew in. Offer only what the operations manager allows, such as grouping a home's repairs into fewer visits. Never promise a one-day patch the crew can't deliver.
A home sale sets the deadline
Sellers often get a drywall quote while getting ready to list, then go quiet. The quote comes back when the buyer's inspection report names a ceiling stain or cracked corners. Ask for the closing date and the buyer's final walk-through, and work back from them with the operations manager, leaving time for each coat to dry and for paint. If the date can't be met, say so on the first call.
How much drywall and plaster rehash specialists make
The closest BLS group for drywall and plaster rehash specialists is telemarketers. Telemarketers who work for building finishing contractors earned a median of $17.30 an hour ($35,980 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $35,450 median for telemarketers in all industries. About 320 of the 58,430 telemarketers in that survey work for building finishing contractors.
Even before its bonus and commission on reactivated leads, the template's starting salary is above what three in four telemarketers at building finishing contractors earn. That fits a job that explains textures and plaster and books site visits. Say in the plan that a ceiling quote ended by a positive asbestos test earns nothing, so nobody has a reason to push it.
Building finishing contractors
$35,980$35,980 median Middle half $31,460–$39,570 10th–90th $30,440–$48,560
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building finishing contractors
$30,440
$31,460
$35,980
$39,570
$48,560
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for telemarketers at drywall and insulation contractors on their own, so these figures cover building finishing contractors. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Learns the real hold-up on a quiet quote in one short call
Explains coats, drying time and texture matching in plain words
Checks pamphlet dates on pre-1978 homes before booking a revived job
Reads an estimator's notes and photos well enough to explain the price
Sends the estimator new photos when a stain has spread or a crack has grown
Teach these on the job
How a home sale's inspection, walk-through and closing dates line up
What a skim coat is and when the estimator prices one
Your testing process for older ceilings and painted walls
How the operations manager books repair visits
How quotes move through your CRM and when each gets a follow-up date
Give each unsigned quote in the CRM three dated fields: the year the home was built, the lead pamphlet date and the ceiling test date. A fourth field for what the quote is waiting on, such as a lab result, a closing date or a dry wall, lets the day's call list sort itself.
Drywall and plaster rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Insurance-delayed leads
A homeowner who got a quote for water-damaged ceilings went quiet because their insurance claim stalled. How do you follow up?
A strong answer: Asks where things stand, offers documents the company can provide, avoids giving insurance advice, and sets a follow-up date.
Behavioral · Timing follow-ups
Tell me about a lead you closed by timing your follow-up to what was happening in their project.
A strong answer: Explains how they knew when to call, what they said, and the result.
Read quotes waiting on a lab or a closing apart from quotes that simply went quiet, since the first kind revives on its own schedule. Swap in your own targets after twelve months of rehash results.
Lead Re-engagement Rate
Stalled quotes that moved forward this month, to a new visit, a revised price or a booked start, out of all stalled quotes the specialist worked.
Revenue Increase
Invoiced revenue each month from jobs that came back through rehash, after refunds. Most repairs are small, so read the total beside the number of jobs.
Follow-Up Response Time
Hours from a homeowner's reply or callback request to the specialist's next contact, from the phone log and CRM time stamps. Report the slowest replies, not only the average.
Customer Satisfaction Rating
Ratings on revived jobs, set beside ratings on jobs that sold on the first visit. A gap points to the hand-off from rehash to the project manager.
Why does the template put rehash under operations?
Because a revived drywall job depends on scheduling. The template has the specialist book site visits and pass each revived job to a project manager, so they work closely with the operations side. You may still want the sales manager to set the targets and the offers rehash may make, since the results are sales results. Write down who does which before the first day.
How much does a drywall and plaster rehash specialist make?
Telemarketers who work for building finishing contractors earned a median of $17.30 an hour ($35,980 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $31,460 and $39,570 a year. Pay also depends on your local market, experience and overtime.
Which drywall questions should a rehash specialist answer alone?
The ones a homeowner asks before they'll book. Why does a patch take several visits? What can a texture match promise? Does a cracked plaster wall need the plaster crew? The template asks the specialist to give that advice. Prices and methods still come from the estimator and the master plasterer. A week riding with a finisher and an estimator covers most of it.
Should rehash follow up on warranty calls from new-home buyers?
No. Those go through the builder and the general manager's warranty process, as the customer service rep logs them. A warranty visit isn't a sale. If a buyer asks about work the warranty doesn't cover, such as finishing a basement or changing a ceiling texture, that becomes a normal quote the specialist can follow.
What if another company already patched the wall and it shows?
Ask for a daytime photo with the room lights on, and send it to the estimator, who may price skimming the entire wall instead of another patch. Keep any opinion of the first job to yourself. Homeowners in this spot want it done right this time, so explain what your crew would do differently and how many visits it takes.
