A roofing office manager keeps a re-roofing company's paperwork and schedule on track, from the signed contract through the last check. They handle billing, permits and material orders, book inspections, adjuster visits and installs, and keep the phones calm after a storm.
By the HireBus team · Updated · Pay data: BLS, May 2025
Oversee and streamline the administrative functions of our roofing division to support efficient operations and exceptional customer service. Ensure accurate billing, effective supply management, and smooth communication between field staff, vendors, and clients.
2. Essential Duties and Responsibilities
Manage day-to-day office operations, ensuring efficient workflow across all administrative functions.
Coordinate billing activities, including invoicing, reconciliation, and timely follow-up on outstanding accounts.
Oversee supply coordination by monitoring inventory levels and placing orders with vendors as needed.
Serve as the primary liaison between roofing crews, vendors, and customers to ensure clear and effective communication.
Develop, implement, and maintain office procedures and policies to enhance productivity and operational excellence.
3. Key Tasks / Daily Activities
Answer and direct incoming calls and emails, providing prompt and accurate information.
Process and record daily billing transactions while maintaining up-to-date financial records.
Order, monitor, and track inventory for roofing supplies and office materials to prevent shortages.
Schedule appointments and coordinate logistics between field staff and external service providers.
4. Key Performance Indicators (KPIs)
Billing Accuracy Rate: Maintain a target accuracy of over 98%.
Inventory Turnover Rate: Achieve a minimum efficiency level of 90% in stock utilization.
Office Efficiency Score: Attain a customer feedback rating of over 95% on service responsiveness.
On-Time Appointment Scheduling: Ensure that over 99% of scheduled appointments are completed within designated time frames.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration or a related field, or equivalent work experience.
At least 2 years of experience in office management or administrative roles.
Strong organizational, multitasking, and time management skills.
Proficiency in Microsoft Office Suite and familiarity with billing and office management software.
6. Preferred Experience
Previous experience in the home services or roofing industry.
Exposure to supply chain and inventory management within a service-oriented environment.
Knowledge of roofing project workflows and adherence to industry-specific regulations.
Familiarity with customer relationship management (CRM) systems and business process optimization.
7. Physical Requirements
Ability to lift up to 20 pounds when necessary.
Extended periods spent sitting at a computer workstation.
Frequent walking between the office, storage areas, and occasional on-site locations.
Occasional travel between multiple locations as required by the role.
8. Work Environment and Schedule
Standard working hours typically Monday through Friday, 8:00 AM to 5:00 PM.
Occasional overtime may be required during peak project periods.
Minimal travel required between the office and field locations.
Primarily office-based with periodic visits to roofing sites.
9. Compensation and Benefits
Salary range: $45,000 - $55,000 USD per year depending on experience and qualifications.
Performance-based bonus opportunities to reward exceptional contributions.
Comprehensive Health, Dental, and Vision Insurance plans.
401(k) plan with company match, along with additional fringe benefits.
10. Company Culture and Overview
We foster a collaborative, inclusive, and growth-oriented work environment where every team member is valued.
Our culture emphasizes professional development, innovation, and a commitment to excellence.
We are dedicated to customer satisfaction and strive to exceed expectations in every project.
Our team is passionate about continuous improvement and empowered to take initiative in achieving operational success.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Calls and paperwork fill any office. In roofing, a storm can bring a month of calls in a week, and every roof needs a permit, a delivery and a signed contract the homeowner can still cancel.
Storm weeks turn the office upside down
When hail or high wind hits your area, calls pour in from homeowners with leaks, people who want an inspection, and adjusters setting appointments. The office manager sets the order: active leaks get tarped first, then inspections grouped by area so reps aren't crossing town. They bring in extra phone help and give callers honest wait times instead of promises the crews can't keep.
A re-roof isn't done until the permit is closed
Towns and counties can require a permit for a new roof. Near Colorado Springs, the Pikes Peak Regional Building Department tells homeowners to make sure the contractor is licensed with it and a permit is pulled. Only the contractor that got the permit can book the inspection, and after hail, reroof inspections aren't done the same day or the next because of volume. Each open permit stays on the office's list until the final inspection passes. Source: Pikes Peak Regional Building Department: Hail and disaster information.
Contracts signed at the kitchen table
Roofs are usually sold in the home. A buyer who signs there has three business days to change their mind and get their money back, a right that comes from the FTC's Cooling-Off Rule, even if they invited the rep in. Saturdays count; Sundays and federal holidays don't. The seller must leave two copies of a cancellation form. Minnesota also lets a homeowner cancel an insurance roofing job, within limits, if the insurer denies the claim. The office checks the forms are in the file before it orders a roof. Source: FTC: Buyer's remorse, the Cooling-Off Rule.
Materials are ordered roof by roof
Shingles, underlayment, vents and flashing are usually ordered for each job and dropped at the house before the crew arrives. The office matches each order to the measurement report and the homeowner's color, books the dumpster, and gets leftover bundles returned for credit. A wrong color on the delivery truck can cost a crew its day.
Licenses and registrations with due dates
Rules for roofing licenses differ by state. Minnesota wants a state license for contractors who roof homes, and roofing subs there must register. Cities and counties can add their own. The office keeps a calendar of each license, registration and insurance policy, for the company and each sub crew, so a lapsed paper never holds up a permit or a check. Source: Minnesota Department of Labor and Industry: Who needs a roofer license?.
How much roofing office managers make
The closest BLS group for roofing office managers is First-Line supervisors of office and administrative support workers. First-Line supervisors of office and administrative support workers who work for roofing contractors earned a median of $33.25 an hour ($69,170 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $69,500 median for First-Line supervisors of office and administrative support workers in all industries. About 2,580 of the 1,436,680 First-Line supervisors of office and administrative support workers in that survey work for roofing contractors.
Usually salaried, sometimes hourly, with a bonus some owners tie to collections or jobs closed out.
Roofing contractors
$69,170$69,170 median Middle half $58,140–$81,710 10th–90th $46,130–$100,930
All industries
$69,500$69,500 median Middle half $55,950–$85,090 10th–90th $45,610–$104,710
$40k$50k$60k$70k$80k$90k$100k$110k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Roofing contractors
$46,130
$58,140
$69,170
$81,710
$100,930
All industries
$45,610
$55,950
$69,500
$85,090
$104,710
BLS reports residential and commercial roofing contractors together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Running a team of schedulers and billing staff and setting each day's priorities
Billing and collections experience
Keeping many permits, orders, and appointments straight at once
Staying calm and direct with upset homeowners
Catching a wrong color, count or price before an order or bill is sent
Teach these on the job
Your CRM and how a job moves from sale to close-out
Insurance claim steps, supplements, and mortgage company checks
Local permit and inspection rules
Roofing materials, colors, and measurement reports
Your supplier accounts and return process
The office lives in its job management software (Roofr, AccuLynx, JobNimbus and the like), plus QuickBooks, roof measurement reports (EagleView, Hover), supplier ordering portals and city permit websites. List yours in the posting and find out which ones each candidate has used.
Roofing office manager interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Use the template's figures only to get started. Base your own on last year's jobs, and look at storm months on their own so one hail week doesn't hide the trend.
Billing Accuracy Rate
Count the bills that went back out corrected, credited or resent in a month, including ones to insurers and mortgage companies, and divide by the total sent. Pull both counts from your CRM or accounting software.
Inventory Turnover Rate
Compare the materials used on jobs each month with what sits in the shop or warehouse. Count leftover bundles returned for credit, and flag stock that sat untouched all season.
Office Efficiency Score
Score from a short survey sent after each job, asking how well the office answered calls, kept the homeowner posted and handled billing. Read every low score and call those homeowners back.
On-Time Appointment Scheduling
Share of inspections, adjuster meetings, deliveries and installs that happened in the window promised, from your CRM calendar. Log the reason for every miss, such as weather or a late delivery.
Career path
Customer service repBooks inspections, answers homeowner calls, and learns the job file.
Office managerKeeps billing, permits, orders and the phone team moving.
General managerRuns sales, production and the office day to day for the owner.
They handle the work that keeps roofing jobs moving off the roof: billing and collections, permits, material orders, and the calendar for inspections, adjuster visits and installs. They lead the phone team and make sure homeowners hear back. They also keep licenses and insurance papers current and write the office's rules for how work gets done.
How much does a roofing office manager make?
First-Line supervisors of office and administrative support workers who work for roofing contractors earned a median of $33.25 an hour ($69,170 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $58,140 and $81,710 a year. Pay also depends on your local market, experience and overtime.
Roofing office manager vs. production manager: who does what?
Production owns what happens at the house: crews, install dates, and quality and safety on the roof. The office manager owns everything behind the front desk: billing, permits, orders and calls. The two talk every day. A roof can't go on until the permit is in, the shingles are ordered, and the homeowner knows the date.
Who handles insurance adjusters at a roofing company?
Usually the sales rep who inspected the roof meets the adjuster at the house. The office books those meetings, keeps the claim number and the insurer's estimate in the job file, and follows up on approvals. Know your state's limits. In Texas, the roofer doing the work can't take on the adjuster's role for the homeowner, such as filing the claim or negotiating the settlement for them.
What should the office check before ordering materials?
Make sure there's a signed contract and the homeowner's three-day window to cancel has run out, the insurer has approved the work or the financing has cleared, and the permit is in. Then confirm the measurement report, the shingle color, and extras like new vents or gutters. One phone call to the homeowner the day before saves a wasted trip.
What background makes a strong roofing office manager?
Look first for billing and collections experience and some time leading a few people. Time at another home service or construction company helps, since permits, material orders and crew schedules work much the same way. Insurance claims are the part that's new to most people, so plan to teach the claim steps, supplements and mortgage company checks.
Does the three-day right to cancel apply to emergency tarping after a storm?
Federal rules allow an exception for a real emergency, but only when the homeowner reached out first and gives you a dated, signed note written in their own hand. It has to describe the emergency and say they waive the three-day cancel right. Without that note, handle the sale like any other home sale. State laws can add their own terms, so have an attorney review your emergency work forms.
