Hotels & resorts job descriptions
Every role a $20M business in this industry hires for: 31 Role Blueprints, from leadership to the front line. Open any role for its full template and a free Word file.
Leadership 6
General Manager
A hotel general manager runs a full-service hotel or resort for its owners and answers for the profit.
Director of Finance
A hotel director of finance closes the books each month, builds the budget and forecast with the GM, and sends the owners their financial package.
Director of Human Resources
A hotel director of human resources hires and onboards for a property that never closes, from room attendants and cooks to lifeguards and night auditors.
Director of Operations
A hotel director of operations runs the departments guests see every day: the front desk, housekeeping, engineering, food and beverage, security and the pool.
Director of Sales and Marketing
A hotel director of sales and marketing picks the business that fills the hotel's rooms, meeting space and ballroom, and leads the team that books it.
Food and Beverage Director
A hotel food and beverage director runs every place the property sells food and drink: the restaurant, the bars, room service, the pool and the ballroom.
Managers 8
Banquet Manager
A hotel banquet manager runs meetings, weddings and conferences on the day they happen.
Chief Engineer
A hotel chief engineer runs the department that keeps the building working: guest rooms, kitchens, pools, laundry and the boilers and chillers behind them.
Executive Chef
A hotel executive chef runs every kitchen on the property, from the restaurant line and room service to banquets for several hundred guests.
Executive Housekeeper
A hotel executive housekeeper runs the housekeeping department and the laundry.
Front Office Manager
A hotel front office manager leads the teams that handle guests from booking to checkout: desk, reservations, night audit, bell, valet and concierge.
Housekeeping Supervisor
A hotel housekeeping supervisor runs one shift of room attendants and housepersons and decides when each cleaned room is ready to sell.
Revenue Manager
A hotel revenue manager sets the price of each room type for each night, plus rules such as minimum stays.
Sales Manager
A hotel sales manager books groups, meetings and weddings into the hotel's rooms and event space.
Office and sales 5
Accounting Clerk
A hotel accounting clerk re-checks last night's revenue each morning and keeps vendor bills paid on time.
Concierge
A hotel concierge books what guests want beyond the room: dinner tables, tours, tickets, cars to the airport and, at a resort, the hotel's own spa and restaurants.
Front Desk Agent
A hotel front desk agent checks guests in and out.
Night Auditor
A hotel night auditor works the front desk through the night and closes out the day's revenue.
Reservations Agent
A hotel reservations agent books stays for guests who call, email or chat with the hotel directly.
Frontline team 12
Banquet Server
A hotel banquet server sets ballrooms and meeting rooms for each event, serves plated meals, buffets and coffee breaks, and clears and resets the room afterward.
Bartender
A hotel bartender runs the lobby bar, the pool bar or the service bar that makes drinks for dining room servers and in-room dining.
Bell Attendant
A hotel bell attendant meets guests at the entrance, takes their bags to the room or the storage room, and shows them how the room works.
Cook
A hotel cook preps and cooks for the restaurant, room service and banquets, often in the same shift.
Houseperson
A hotel houseperson keeps housekeeping supplied and the public spaces clean.
Laundry Attendant
A hotel laundry attendant washes, dries, irons and folds the hotel's sheets, towels, pool towels, tablecloths and napkins in its own laundry.
Lifeguard
A hotel lifeguard watches the resort's pools from the stand or deck, enforces pool rules with guests of every age, and makes rescues and gives first aid when something goes wrong.
Maintenance Technician
A hotel maintenance technician fixes what breaks in guest rooms and public areas while the hotel stays open, from PTAC units and clogged drains to door locks and TVs.
Restaurant Server
A hotel restaurant server waits on guests in the hotel's dining room, on the patio and by the pool, from the breakfast rush through dinner.
Room Attendant
A hotel room attendant cleans and resets guest rooms between stays, working through a section of checkouts and stayovers from a stocked cart.
Security Officer
A hotel security officer walks the guest floors, garage, pool and back of house, and answers alarms and guest complaints.
Valet Attendant
A hotel valet attendant parks and returns guests' cars at the entrance.
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He had no industry knowledge… he's sold over 300K.Kaylan Barry, Paint Denver
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