Hotels & resorts job descriptions
Every role a $20M business in this industry hires for: 31 Role Blueprints, from leadership to the front line. Open any role for its full template and a free Word file.
Leadership 6
General Manager
The General Manager runs the hotel for its owners and answers for the results.
Director of Finance
The Director of Finance keeps the hotel's books accurate and its cash protected.
Director of Human Resources
The Director of Human Resources staffs a hotel that never closes.
Director of Operations
The Director of Operations runs the departments guests touch every day: front office, housekeeping, engineering, food and beverage, security and the pool.
Director of Sales and Marketing
The Director of Sales and Marketing brings in the business that fills the hotel's rooms and meeting space.
Food and Beverage Director
The Food and Beverage Director runs every place the hotel sells food and drink: restaurants, bars, in-room dining, pool service and banquets.
Managers 8
Banquet Manager
The Banquet Manager runs every meeting, wedding and event on the day it happens.
Chief Engineer
The Chief Engineer keeps the building, its systems and its guest rooms working and safe.
Executive Chef
The Executive Chef runs every hotel kitchen: the restaurant, in-room dining, the pool menu and banquets.
Executive Housekeeper
The Executive Housekeeper runs housekeeping and laundry for the hotel.
Front Office Manager
The Front Office Manager runs the front desk, reservations, night audit, concierge, bell and valet staff.
Housekeeping Supervisor
The Housekeeping Supervisor runs a shift of Room Attendants and Housepersons and decides when a room is ready to sell.
Revenue Manager
The Revenue Manager sets room prices and controls inventory so the hotel earns the most it can from every night.
Sales Manager
The Sales Manager books groups, meetings and events into the hotel.
Office and sales 5
Accounting Clerk
The Accounting Clerk does the hotel's daily accounting work.
Concierge
The Concierge helps guests plan their stay beyond the room.
Front Desk Agent
Front Desk Agents check guests in and out and take care of what they need during their stay.
Night Auditor
The Night Auditor runs the front desk overnight and closes the hotel's business day.
Reservations Agent
Reservations Agents turn calls and emails into booked rooms.
Frontline team 12
Banquet Server
Banquet Servers set up, serve and break down meetings, weddings and conferences.
Bartender
Bartenders run the hotel bar, the pool bar and the service bar for the restaurant and in-room dining.
Bell Attendant
Bell Attendants take care of guests' bags and help them settle in.
Cook
Hotel Cooks prepare food for the restaurant, in-room dining and banquets, often from the same kitchen.
Houseperson
Housepersons keep room attendants supplied and the hotel's public areas clean.
Laundry Attendant
Laundry Attendants wash, dry, fold and press every sheet, towel, tablecloth and napkin the hotel uses.
Lifeguard
Lifeguards watch the resort's pools so guests can swim safely.
Maintenance Technician
Maintenance Technicians fix what breaks and service what keeps working in an occupied hotel.
Restaurant Server
Restaurant Servers take care of guests in the hotel restaurant, on the patio and around the pool.
Room Attendant
Room Attendants clean and reset guest rooms so they're ready for the next guest.
Security Officer
Security Officers keep guests, employees and the property safe around the clock.
Valet Attendant
Valet Attendants park and return guests' cars at the hotel entrance.
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He had no industry knowledge… he's sold over 300K.Kaylan Barry, Paint Denver
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