Landscaping customer service representative job description
A landscaping customer service representative takes the calls, texts and emails homeowners send about mowing, cleanups, tree work, sprinklers and new installs. They sign up new customers, book estimates, move visits when rain pushes the crews back, and log every complaint so the crew leader can fix it.
By the HireBus team · Updated · Pay data: BLS, May 2025
Serve as the first point of contact for our landscaping clients by fielding calls, scheduling visits, and addressing customer inquiries with efficiency and professionalism. Contribute to the overall customer satisfaction and operational success of our landscaping services through exceptional communication and organization skills.
2. Essential Duties and Responsibilities
Field inbound client calls and respond to landscaping service inquiries in a timely manner.
Schedule landscaping visits and appointments accurately to ensure efficient service delivery.
Address customer questions and concerns, providing detailed information about landscaping services.
Maintain clear and updated records of customer interactions and appointments.
3. Key Tasks / Daily Activities
Answer and manage a high volume of customer calls related to landscaping services.
Schedule and confirm appointment visits using our digital scheduling system.
Follow up with customers to confirm service details and address any adjustive inquiries.
Collaborate with the landscaping team to ensure customer expectations are met on-site.
4. Key Performance Indicators (KPIs)
First Contact Resolution Rate: >90%.
Customer Satisfaction Rating: >4.8 stars.
Appointment Scheduling Accuracy: 95% or higher.
Average Call Response Time: <30 seconds.
5. Required Qualifications and Skills
High School Diploma or equivalent; some college education preferred.
Demonstrated proficiency in handling customer calls and scheduling systems.
Excellent verbal and written communication skills.
Strong organizational skills with attention to detail.
6. Preferred Experience
Previous experience in a customer service role within the home services or landscaping industry.
Familiarity with CRM and scheduling software.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Experience working directly with clients to coordinate service delivery.
7. Physical Requirements
Ability to sit at a workstation for extended periods.
Capable of light physical tasks such as handling documents and office supplies.
Occasional mobility required to meet with team members or visit service locations, if necessary.
Comfortable using standard office and telecommunication equipment.
8. Work Environment and Schedule
Work is primarily performed in an office setting with a focus on phone and computer-based interactions.
Typical working hours are Monday through Friday, 9:00 AM to 5:00 PM.
Occasional overtime may be required during peak periods.
Minimal travel required, primarily for occasional in-person team meetings.
9. Compensation and Benefits
Hourly rate ranging from $16 to $20 per hour, based on experience and qualifications.
Eligibility for performance-based bonuses and incentives.
Health, Dental, and Vision insurance coverage.
401(k) retirement plan with company match.
Access to additional benefits such as paid time off and professional development opportunities.
10. Company Culture and Overview
We are a growth-oriented organization with a passion for excellence in the home services industry.
Our team is driven by a collaborative spirit, fostering innovation and continuous improvement.
We provide ample opportunities for personal and professional development, empowering our employees to achieve their full potential.
Our inclusive culture values transparency, respect, and a commitment to exceptional customer service.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Most callers are already on a weekly route, so a CSR here spends as much time keeping promises as making new ones. Rain moves those promises around, and a few calls involve lawn chemicals or trees near power lines.
Customers who think they were skipped
After a rainout, every mowing route behind it slides back a day or more, and soggy ground can stall an install. Then the phones fill with customers who think the crew forgot them. The CSR needs to know how your crews catch up after rain and should check the route board before giving any caller a new day. A day they can count on beats a hopeful guess.
Spring brings everyone at once
Late winter and early spring pile renewals, new mowing sign-ups, spring cleanups, sprinkler start-ups and install requests into the same few weeks. Fall brings a second wave of leaf cleanups and, in cold places, sprinkler shutdowns. The CSR keeps new callers on a callback list without losing them and knows which crews still have room.
Lawn treatment questions and neighbor notices
If you sell weed control or other lawn treatments, customers and neighbors will call about them. Wisconsin runs a registry for this. People on it get notice 12 hours before a company treats a property they listed on their block or the next one over. The notice gives the address, the date, the company and the products. Check what your state requires. The CSR should answer from the product label and your written answers, never from a guess about pets or kids. Source: Wisconsin DATCP: Landscape pesticide registry.
Tree calls near power lines
After a storm, a caller may say a limb is resting on the wire to the house. OSHA tells tree crews to assume every line is live, to stay at least 10 feet away (farther from high-voltage lines), and to consider asking the utility to cut the power. So the CSR tells the caller to keep everyone clear, gets photos, and sends the call straight to the arborist or tree crew lead instead of the next open slot. Source: OSHA: Electricity and tree care work, a deadly combination (OSHA 3861).
Damage reports come in by phone
Mowers throw rocks, trimmers nick siding, and a skid steer can crack a sprinkler line. When a homeowner calls about damage, the CSR logs it with photos and the visit date and tells them who will follow up and when. Then it goes to the field supervisor the same day. A slow answer on damage turns a small fix into a lost account.
How much landscaping customer service representatives make
Customer service representatives who work for landscaping companies earned a median of $19.60 an hour ($40,770 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $44,770 median for customer service representatives in all industries. About 3,130 of the 2,595,750 customer service representatives in that survey work for landscaping companies.
Hourly, with overtime when spring call volume runs long. Some companies add a bonus for renewals the CSR saves or add-ons like aeration they book.
Landscaping companies
$40,770$40,770 median Middle half $35,700–$51,490 10th–90th $33,810–$66,830
All industries
$44,770$44,770 median Middle half $36,870–$51,780 10th–90th $31,750–$63,590
$20k$30k$40k$50k$60k$70k$80k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Landscaping companies
$33,810
$35,700
$40,770
$51,490
$66,830
All industries
$31,750
$36,870
$44,770
$51,780
$63,590
BLS reports residential and commercial landscaping companies together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Calms a homeowner who thinks the crew skipped them, then gives a real date
Writes notes a crew can use: gate codes, dogs, which side of the house
Says no to a date the crews can't meet and offers one they can
Works a long April callback list without dropping a name
Gives chemical and storm-call answers as written, without adding guesses
Teach these on the job
Lawn and garden words like aeration, overseeding, edging and bed cleanup
How sprinkler zones, controllers, start-ups and shutdowns work
Your routes, crew days, and rain-delay rules
Your service agreement, renewal dates, and billing schedule
Your booking software and phone queues
Most landscaping offices book and bill in software built for the trade, such as Aspire, LMN, Service Autopilot, Jobber or SingleOps, often with a shared inbox and a texting tool for rain-delay notices. Put yours in the ad; someone who has already scheduled routes in one of them gets up to speed faster.
Landscaping customer service representative interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Set your own targets from last season's call logs and surveys. Compare April with last April, since a CSR's numbers in the spring rush won't look like January's.
First Contact Resolution Rate
Contacts the CSR closed in one go, such as a rain-delay question answered or a cleanup booked, divided by all contacts. Flag any customer who calls again about the same thing that week.
Customer Satisfaction Rating
Ratings from after-visit surveys and any online reviews naming the office, read for each CSR every month. A run of low marks often traces to a missed mowing day or a promised callback.
Appointment Scheduling Accuracy
Audit a sample of each week's bookings for the right address, service, date, and gate and pet notes. One wrong entry sends a crew or sales rep to the wrong yard or a locked gate.
Average Call Response Time
How long callers wait before a person picks up, from your phone system's reports. Watch it by hour during spring, and count calls that roll to voicemail on their own line.
Career path
Customer service representativeBooks visits, signs up customers, and learns every service you sell.
DispatcherBuilds the crew routes and moves work around the weather.
Office managerLeads the CSRs and owns billing, renewals and visit credits.
With a full office staff, the jobs usually split: the CSR books the work and the dispatcher builds the routes. On rain days they sit side by side, because the dispatcher's new plan turns into the CSR's calls and texts. A smaller office may have one person do both until the spring calls outgrow a single desk.
How much does a landscaping customer service representative make?
Customer service representatives who work for landscaping companies earned a median of $19.60 an hour ($40,770 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $35,700 and $51,490 a year. Pay also depends on your local market, experience and overtime.
Can a landscaping CSR give prices on the phone?
For a few services, yes. A spring cleanup or core aeration on a typical lot can carry a set price the CSR quotes. Weekly mowing depends on lot size, slopes and gates, so many companies measure the property from aerial maps or send someone out first. Installs need a sales rep on site. Write down which services the CSR may price.
Is a landscaping CSR job year-round?
It can be, but the work changes with the season. Winter is for renewing service agreements, booking spring installs, cleaning up customer records and, if you plow, taking snow calls. Tell candidates what winter hours look like before they start, since some companies cut back once fall cleanups end.
What landscaping terms should a new CSR learn first?
Start with the services you sell most: mowing, edging, mulching, bed cleanups, aeration and overseeding, and sprinkler start-ups and shutdowns. Then teach how to describe a problem for the crew, like a dead patch, a broken sprinkler head or a zone that won't turn on. Plant names can wait.
How should a landscaping CSR handle a cancellation call?
Ask why first. Often it traces to one missed mowing day or a ragged cut no one came back to fix. If your policy allows a free return visit or a credit, the CSR can offer it on the spot. Log the reason either way, so the office manager can spot a crew or a route that keeps losing customers.
Customer Service Representative in other industries
