Commercial roofing general manager job description
A commercial roofing general manager runs the company's departments day to day, from estimating and project management to service and the warehouse. They lead the daily briefing, read contracts, handle problems that owners or general contractors raise, and answer for monthly revenue and safety.
By the HireBus team · Updated · Pay data: BLS, May 2025
Lead and manage overall commercial roofing operations to ensure project success, operational efficiency, and customer satisfaction. Develop strategic plans and supervise multiple departments to meet and exceed contractual obligations. Oversee performance metrics (KPIs) to drive continuous improvement and profitability.
2. Essential Duties and Responsibilities
Provide strategic leadership and direction for all commercial roofing operations.
Supervise department managers and team leads to ensure cross-functional coordination and high performance.
Monitor and track key performance indicators to ensure operational targets are met.
Ensure projects meet contractual obligations and maintain high quality and safety standards.
Drive process improvements and cost efficiencies while managing budget and resources.
3. Key Tasks / Daily Activities
Conduct daily briefings with department supervisors to review project status and resolve issues.
Analyze operational data and KPIs to evaluate performance and implement corrective actions.
Oversee scheduling, resource allocation, and adherence to project timelines.
Engage with clients and stakeholders to address concerns, provide updates, and ensure satisfaction.
Review contractual documentation and coordinate with legal or compliance teams as needed.
4. Key Performance Indicators (KPIs)
Revenue Growth: Achieve a minimum of 10% annual increase.
Project On-Time Delivery: Maintain a target of 98% on-time project completions.
Customer Satisfaction Rating: Exceed a rating of >4.8 stars.
Safety Compliance: Limit safety incidents to <1% per quarter.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Construction Management, or a related field.
Minimum of 7-10 years of progressive leadership experience in the commercial roofing or related construction industry.
Strong analytical, communication, and decision-making skills.
Demonstrated ability to manage cross-functional teams and large-scale projects.
Proficiency with project management and performance tracking tools.
6. Preferred Experience
Experience in commercial roofing or broader construction services with verifiable project successes.
Prior role managing multiple departments and complex contractual obligations.
Proven track record in driving revenue growth and operational efficiency.
Experience with safety management and adherence to industry standards.
7. Physical Requirements
Ability to perform occasional on-site inspections and field evaluations.
Capacity to lift up to 25 lbs when necessary for documentation or equipment review.
Regular exposure to outdoor and variable weather conditions during site visits.
Comfort with navigating work environments that include rooftops and construction sites.
8. Work Environment and Schedule
Standard work hours with occasional extended work periods to meet project deadlines.
Regular visits to active roofing sites and client locations.
On-call duties as needed for urgent project management issues or safety concerns.
Dynamic, fast-paced environment requiring efficient multitasking and travel within the region.
9. Compensation and Benefits
Base salary range of $90,000 - $130,000 USD annually.
Performance-based bonuses and potential commission structure tied to departmental success.
Comprehensive health, dental, and vision insurance.
401(k) plan with company matching contributions.
Additional fringe benefits including paid time off, professional development programs, and life insurance.
10. Company Culture and Overview
Join our innovative team where continuous improvement and excellence in customer service are at the forefront.
We foster a collaborative environment that values integrity, accountability, and career growth.
We are committed to empowering our employees to excel in a supportive and dynamic industry.
Experience a culture where every team member’s contributions drive our mission to raise industry standards and deliver exceptional results.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
A commercial roofing GM signs up to other people's paper: specs, general contractor subcontracts and public bid rules. The day also swings between crews on big reroofs and service calls from buildings under warranty.
North Dakota won't make you pay for the design
In North Dakota, a contract clause is void if it makes the contractor liable for errors or omissions by the owner or the owner's agents in the plans and specs. That doesn't excuse staying quiet about a problem you see. When a spec looks wrong, such as a detail the maker won't warranty, ask in writing before you bid. File the answer. Source: North Dakota Century Code chapter 9-08: Contracts, section 9-08-02.1.
New Mexico public jobs need registration by bid day
New Mexico's Public Works Minimum Wage Act covers state and local public construction contracts over 60,000 dollars, such as a school or city roof. The contractor and each sub must be registered when bids are due and for the whole project. Check the company's registration and each sub's before the estimator sends the bid. Source: 11.1.2 NMAC: New Mexico Public Works Minimum Wage Act rules.
Service calls and reroofs share the same people
Leak calls from buildings under warranty or repair plans come without warning. They often come in the same storms that stop reroof crews. Set rules for who answers, how fast each type of call gets a response, and when a service tech can move to a reroof. Review open service tickets in the daily briefing.
Contract notice windows close fast
General contractor subcontracts often require written notice of delays, extra work or claims within a set number of days. Missing that deadline can weaken a claim for time or money. Have project managers log each contract's notice windows at signing. Report open notices in the weekly review.
How much commercial roofing general managers make
The closest BLS group for commercial roofing general managers is general and operations managers. General and operations managers who work for roofing contractors earned a median of $102,330 a year ($49.20 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 9,960 of the 3,503,020 general and operations managers in that survey work for roofing contractors.
Base salary plus bonuses or commission for department results, says the template. That range holds the BLS median for managers with this job code at roofing contractors.
Roofing contractors
$102,330$102,330 median Middle half $75,210–$152,180 10th–90th $53,590–$200,670
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Roofing contractors
$53,590
$75,210
$102,330
$152,180
$200,670
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS reports residential and commercial roofing contractors together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Seven to ten years of leadership in commercial roofing or construction, as the template asks
Has managed project managers, estimators or service staff at once
Reads a general contractor subcontract and flags risky clauses
Runs a short daily briefing that ends with names and deadlines
Handles an upset building owner or superintendent calmly and in writing
Teach these on the job
Your KPI dashboard and project software
Public bid rules in New Mexico and other states you work in
Each manufacturer's warranty and service claim steps
How you price service agreements
Company rules on safety stand-downs and incident reports
Most of the GM's day runs through project and service ticket software, the estimating system and a KPI dashboard fed by accounting. Plans, specs and subcontracts come through general contractor bid portals. The GM needs a laptop that opens large PDF plan sets.
Commercial roofing general manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Bidding the biggest job yet
A GC invites you to bid the largest job your company has ever done. How do you decide whether to go after it?
A strong answer: Checks bonding and cash for retainage, crew capacity, contract terms like damages for delay, margin, the effect on other customers and whether the team has run work this size.
Behavioral · Leading a safety program
Tell me about the safety program at the last roofing or construction company you led. What did foremen do differently on low-slope roofs because of it?
A strong answer: Specific field behaviors, such as pre-task plans and daily audits, how they were enforced and the results.
Track a few months of real results first. Then build targets around your backlog, crew count and markets instead of the template's samples.
Revenue Growth
Compare monthly and yearly revenue by department, such as reroof, new construction and service, against last year and the budget, using figures from the accounting system.
Project On-Time Delivery
Count projects that reach substantial completion by the contract date, out of all projects closed. Keep delays caused by the owner or general contractor in a separate column, with the paperwork that proves them.
Customer Satisfaction Rating
Ask each building owner, property manager or general contractor to rate the project at closeout, and talk through each low score with the project manager at the next briefing.
Safety Compliance
Count recordable incidents each quarter against hours worked, using the OSHA log, and list near misses and failed site audits next to them.
Career path
Project managerRuns several commercial roofs from contract to closeout.
Should a commercial roofing GM sign general contractor subcontracts?
Set a limit in writing. Many companies let the GM sign standard subcontracts up to a set value. Larger ones, or those with odd indemnity, warranty or payment terms, go to the CEO and a lawyer. Keep a short list of clauses that always get a second look, such as pay-if-paid and consequential damages.
How much does a commercial roofing general manager make?
General and operations managers who work for roofing contractors earned a median of $102,330 a year ($49.20 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $75,210 and $152,180 a year. Pay also depends on your local market, experience and bonus terms.
What reports should a commercial roofing GM review each week?
Backlog by month and by crew type, the WIP report, open change orders, aging receivables and retainage, open service tickets and how long they've waited, open punch lists, and the safety log. A one-page summary from each department is enough if the GM knows where to dig.
How should a GM handle backcharges for damage another trade caused?
On new buildings, mechanical and electrical trades often walk and work on a finished roof. Photograph the roof and get a sign-off when your crew hands it over, then report new damage to the general contractor in writing right away. Clean records make it easier to fight a backcharge or bill for the repair.
The template mentions rooftops, weather and lifting 25 pounds. What tasks does a GM do there?
Occasional roof visits: going up a roof ladder or hatch, walking a roof with an owner or project manager, bringing plans or material samples up, and standing outside through every season. Name each task in the ad and say what fall protection the company provides to roof visitors.
