A commercial roofing office manager oversees billing, records and the front desk for a contractor whose customers are GCs, property owners and public bodies. They keep insurance proof, payroll reports and closeout papers moving so crews start on time and the company gets paid.
By the HireBus team · Updated · Pay data: BLS, May 2025
Responsible for managing administrative functions, billing, and office logistics to support efficient operations within the commercial roofing industry. Serves as a key liaison between project teams, vendors, and clients, ensuring seamless communication and operational excellence. Drives process improvements and upholds company standards through effective management of office procedures.
2. Essential Duties and Responsibilities
Manage daily administrative tasks including answering phone calls, scheduling meetings, and handling correspondence.
Oversee billing processes, invoice preparation, and payment collections to ensure accurate financial records.
Coordinate office logistics such as supply procurement, record maintenance, and facility management.
Support commercial roofing projects by liaising with field teams and ensuring timely dissemination of information.
Maintain data integrity and ensure compliance with company policies and industry regulations.
3. Key Tasks / Daily Activities
Review and prioritize email communications and schedule updates each morning.
Process and track billing, invoices, and payment records on a daily basis.
Coordinate with project managers and field teams to assist with logistical requirements.
Monitor office supplies and place orders as needed to maintain a well-stocked work environment.
Provide prompt customer service by addressing inquiries and resolving administrative issues efficiently.
4. Key Performance Indicators (KPIs)
Invoice Accuracy Rate: 98% accuracy in billing operations.
On-Time Billing Percentage: 100% of invoices issued by designated deadlines.
Client Call Response Time: Less than 1 hour for initial response.
Customer Satisfaction Rating: Maintain an average of >4.8 stars on service-related feedback.
5. Required Qualifications and Skills
Bachelor’s degree or equivalent experience in a related field.
Minimum of 3 years of experience in administrative or office management roles.
Proficient in Microsoft Office Suite and accounting software.
Strong organizational, communication, and problem-solving skills.
Excellent attention to detail and ability to multitask effectively.
6. Preferred Experience
At least 2 years of experience in the commercial roofing or construction industry.
Previous exposure to office management within the home services sector.
Familiarity with roofing project management or related software systems.
Experience in a fast-paced work environment that supports timely project delivery.
7. Physical Requirements
Ability to occasionally lift office materials up to 10 lbs.
Prolonged periods of sitting and/or standing within an office environment.
Capability to navigate small office spaces and occasionally move between locations.
Comfortable with a light physical workload as part of daily activities.
8. Work Environment and Schedule
Typical work hours are from 8 AM to 5 PM.
Occasional extended hours required during peak periods.
Minimal local travel between office and job sites.
On-call availability may be required during critical operational issues.
Some flexibility for remote work may be considered on a case-by-case basis.
9. Compensation and Benefits
Annual salary range of $45,000 - $55,000.
Eligibility for quarterly performance bonuses.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holiday benefits.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a collaborative environment that values innovation, teamwork, and integrity.
Our culture is built on continuous growth and professional development, empowering every team member to succeed.
We pride ourselves on delivering exceptional customer service in the commercial roofing industry, consistently exceeding client expectations.
Join our team to be a part of a dynamic, forward-thinking organization where your skills are valued and your career can flourish.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What changes for an office manager at a commercial roofing company
Most customers are businesses and public agencies with their own forms and deadlines. Much of the office's work is keeping those papers current so nothing holds up a crew or a check.
New Mexico public jobs need weekly payroll records
On New Mexico public works over 60,000 dollars, every contractor tier keeps certified payroll records updated weekly. They go to the public agency monthly with a signed statement of compliance and, when it applies, a fringe benefit statement. The prime turns in its subs' copies, so a GC will chase you for yours. Keep copies at least three years after final payment. Source: New Mexico Administrative Code 11.1.2: Public Works Minimum Wage Act rules.
North Dakota lien rights run on a 90-day clock
In North Dakota, a contractor has 90 days after finishing its work to record a construction lien in the county where the property sits. The owner must get written notice by certified mail at least ten days before the lien is recorded, so the real deadline comes sooner. Log the last day the crew worked on each job. If a job is still unpaid as that date nears, tell the general manager while there's still time to act. Source: North Dakota Century Code 35-27-02 and 35-27-13: lien notice and recording.
Insurance proof goes out before day one
GCs and property managers ask for insurance certificates before anyone climbs onto the roof. In North Dakota, workers' comp proof is a certificate from Workforce Safety and Insurance (WSI), issued once premium is paid and open to revocation if payments lapse. Track that certificate and the liability certificates each contract calls for, and send them before mobilization. Source: North Dakota Century Code 65-04-04: premiums and the WSI certificate.
Closeout papers release the last check
On most commercial jobs, the final payment waits for a closeout package: the maker's warranty, product data, an as-built roof plan, final lien waivers and maintenance instructions. Start a closeout folder the week the job starts. Collect each piece as it comes in, so the package can go out as soon as the punch list closes.
How much commercial roofing office managers make
The closest BLS group for commercial roofing office managers is First-Line supervisors of office and administrative support workers. First-Line supervisors of office and administrative support workers who work for roofing contractors earned a median of $33.25 an hour ($69,170 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $69,500 median for First-Line supervisors of office and administrative support workers in all industries. About 2,580 of the 1,436,680 First-Line supervisors of office and administrative support workers in that survey work for roofing contractors.
Usually salaried with a quarterly bonus. The template's low figure is a shade under the bottom band BLS shows for office supervisors at roofing contractors, and its high figure is far below their median.
Roofing contractors
$69,170$69,170 median Middle half $58,140–$81,710 10th–90th $46,130–$100,930
All industries
$69,500$69,500 median Middle half $55,950–$85,090 10th–90th $45,610–$104,710
$40k$50k$60k$70k$80k$90k$100k$110k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Roofing contractors
$46,130
$58,140
$69,170
$81,710
$100,930
All industries
$45,610
$55,950
$69,500
$85,090
$104,710
BLS reports residential and commercial roofing contractors together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has led an office or admin staff for three years or more
Tracks many expiring documents without missing one
Leads a small team, such as a CSR and a receptionist
Writes clear emails to GCs and public agencies
Microsoft Office and accounting software
Teach these on the job
Certified payroll forms and prevailing wage rates
Your job setup checklist
Lien and notice dates in the states you work in
Roofing submittal and closeout packages
The construction software you use
Expect Microsoft Office, the accounting system and a construction platform such as Procore, plus each GC's portal for submittals and billing. A certificate tracker helps too. List them in the ad.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Fixing insurance requirements before mobilizing
Two days before your crew mobilizes, a GC rejects your insurance certificate because the umbrella limit and endorsements don't match their subcontract. What do you do?
A strong answer: Reads the subcontract's insurance section, sends it to the broker that day, asks what limits or endorsements can be added and at what cost, tells the project manager the start may slip and gets the GC's written approval.
Behavioral · Tracking notice and billing deadlines
Tell me about a time a preliminary notice, lien deadline or pay application cutoff almost slipped past you. What did you change afterward?
A strong answer: Honest about the cause and a specific fix, such as a deadline calendar set up per job at contract signing, with reminders and a backup person.
Set the template's targets against your own records. Look at a quarter of billing and calls first, then agree targets with the general manager.
Invoice Accuracy Rate
Count invoices and pay applications sent back by customers for errors, such as a wrong PO number, a missing waiver or bad math, against all invoices sent each month.
On-Time Billing Percentage
List each customer's billing deadline, including GC pay application cutoffs. Each month, check how many invoices went out on or before their deadline.
Client Call Response Time
Measure time from a client's call or email to the first real reply, using phone logs and the shared inbox. Review the slowest replies each week.
Customer Satisfaction Rating
Ask property managers and GCs for a short rating after jobs close and after service visits. Read every comment, not just the average.
Career path
DispatcherLearns crews, trucks and how jobs flow from booking to billing.
Office managerRuns billing, records, insurance proof and the office team.
Director of administrationOversees office, contracts and compliance across branches.
Who in a commercial roofing office tracks submittals?
The project manager decides what goes in them. The office tracks the dates and sends them. Submittals are product data, sheet metal drawings and the maker's system approval, and GCs want them before the job starts. A simple log of what was sent, when, and what came back approved keeps material orders from stalling.
How much does a commercial roofing office manager make?
First-Line supervisors of office and administrative support workers who work for roofing contractors earned a median of $33.25 an hour ($69,170 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $58,140 and $81,710 a year. Pay also depends on your local market, experience and overtime.
How should the office set up a new commercial roofing job?
Open a job number and file the contract and scope. Then note the insurance the contract requires, the billing format and cutoff, and any certified payroll or tax certificate needs. Add the lien deadline to the calendar and list every contact. A short setup checklist catches what a busy week would miss.
Which parts of a commercial roofing office manager's job can be done from home?
Billing, certificates, payroll reports and most email can. Certified mail, walk-in visitors, plan pickups and supervising the front desk can't. Since the template weighs remote work case by case, say in the ad which days or tasks qualify.
What does the light physical work in the template look like day to day?
Carrying supply boxes, sample boards or plan sets of up to 10 pounds. Sitting at a desk or standing at a plan table for long stretches. Walking between the office, the yard and the warehouse, and now and then driving to a job site or a GC's office. List those tasks in the ad.
