A commercial roofing dispatcher assigns crews, drivers and trucks to reroofs, repairs and service calls at factories, offices and school buildings, and keeps the crew calendar current. They confirm start times with foremen, line up loads and equipment, and shift people when a leak call or a delay changes the day.
By the HireBus team · Updated · Pay data: BLS, May 2025
The Dispatcher is the critical link between our commercial roofing crews and the operations department, ensuring efficient assignment of tasks, accurate scheduling, and timely updates of daily job flow. This role is essential in maintaining smooth operations, reducing downtime, and enhancing customer satisfaction through proactive communication and coordination.
2. Essential Duties and Responsibilities
Assign crews to specific roofing projects based on priorities and skill sets.
Track and update calendars to reflect project schedules and ensure on-time task completion.
Monitor daily job flow and make adjustments as needed to accommodate changes in project scope or emergencies.
Liaise between field crews and management to facilitate clear, prompt communication.
Maintain records of crew assignments and job status for performance tracking and reporting.
3. Key Tasks / Daily Activities
Review and update the daily schedule to reflect new projects and changes in existing ones.
Coordinate with crews to confirm arrival times, job start times, and completion status.
Respond to urgent calls and dispatch backup crews as necessary.
Communicate project details and updates to customers and internal teams as required.
Document and report discrepancies or delays to ensure continuous process improvement.
4. Key Performance Indicators (KPIs)
Crew Dispatch Accuracy: 98% or higher.
Calendar Utilization Efficiency: 95% or above.
Daily Job Flow Update Completion Rate: 100% on time.
Customer Callback Rate: Less than 5%.
5. Required Qualifications and Skills
High school diploma or equivalent; additional certification in logistics or scheduling is a plus.
Minimum of 2 years’ experience in dispatching, scheduling, or a related role.
Strong organizational and time management skills with attention to detail.
Proficiency in using scheduling software and communication tools.
Excellent verbal and written communication skills.
6. Preferred Experience
Experience in the commercial roofing or construction industry.
Familiarity with project management and dispatch software.
Proven success managing multiple projects in a fast-paced environment.
Demonstrated ability to work collaboratively with field crews and management.
7. Physical Requirements
Ability to sit or stand for prolonged periods while working at a computer.
Occasional lifting of files or light equipment (up to 20 lbs.) as necessary.
Visual acuity to read detailed schedules and job updates.
Minimal exposure to outdoor environments when accompanying teams if required.
8. Work Environment and Schedule
Standard office environment with regular use of a computer and phone.
Typical work hours: Monday to Friday, 8 AM – 5 PM.
Occasional on-call duties during peak project periods or emergencies.
Minimal travel between job sites or company locations.
9. Compensation and Benefits
Hourly rate range: $18 - $25 per hour, commensurate with experience.
Performance-based bonuses available.
Health, Dental, and Vision insurance plans provided.
401(k) with company matching benefits.
Additional fringe benefits including paid time off and professional development opportunities.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we value collaboration, integrity, and a commitment to excellence. Our culture fosters continuous growth and innovation while supporting our team members in achieving their professional and personal goals. We believe that every individual plays a crucial role in our success, and we are dedicated to providing a work environment that inspires creativity, teamwork, and mutual respect.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What makes dispatch different at a commercial roofing company
A commercial roofing dispatcher moves heavy trucks, gas cylinders and specialized crews between long projects and short service calls. Federal truck rules and, in North Dakota, the spring thaw shape what can go where.
Not every driver can take the dump trailer
Federal rules sort heavy vehicles into license classes. A truck towing a trailer rated above 10,000 pounds needs a Class A driver once the combined rating hits 26,001 pounds. A lone truck at that rating needs Class B. Write down each driver's class and match drivers to the tear-off trailers and boom trucks before building the day. Source: eCFR 49 CFR 383.91: commercial motor vehicle groups.
Propane on the truck has a weight cap
Torch crews carry propane. Federal hazmat rules let a contractor carry it under the materials-of-trade exception if each cylinder's gross weight stays at 220 pounds or under, the cylinders are braced so they can't shift, and the truck's total of all materials of trade stays at 440 pounds or under. Past those limits the full hazmat rules apply, so when a mod bit job needs more gas, have the supplier deliver it to the site. Source: eCFR 49 CFR 173.6: materials of trade exceptions.
North Dakota's spring thaw limits truck weights
Each spring the North Dakota DOT puts load restrictions on state highways while pavements are weakest. On an 8-ton route, a single axle drops to 16,000 pounds from the legal 20,000. Check the current order before sending loaded dump trucks, roll-offs or material trucks to a rural school or grain elevator job, and plan lighter loads or extra trips. Source: North Dakota DOT: load restrictions.
Send the crew that knows the roof system
A TPO welding crew, a torch-down crew and a hot built-up crew aren't interchangeable. Track which crews have installed each system and which foremen the maker's inspector has signed off before, and keep the sheet metal crew scheduled a few days behind the roofers. Swapping crews to fill a hole often costs more in rework than it saves.
How much commercial roofing dispatchers make
Dispatchers who work for roofing contractors earned a median of $25.44 an hour ($52,910 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $50,340 median for dispatchers in all industries. About 130 of the 202,810 dispatchers in that survey work for roofing contractors.
Hourly with overtime pay and a bonus. Against BLS figures for dispatchers at roofing contractors, the template's lowest rate comes in slightly under the bottom band and its highest rate slightly under the median.
Roofing contractors
$52,910$52,910 median Middle half $46,480–$62,400 10th–90th $38,100–$66,360
All industries
$50,340$50,340 median Middle half $42,750–$62,450 10th–90th $36,030–$78,140
$30k$40k$50k$60k$70k$80k$90k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Roofing contractors
$38,100
$46,480
$52,910
$62,400
$66,360
All industries
$36,030
$42,750
$50,340
$62,450
$78,140
BLS reports residential and commercial roofing contractors together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Two or more years of dispatching or crew scheduling
Keeps the whole week's crew board straight on screen and on paper
Knows which driver may legally take which truck
Short, clear phone calls with foremen and superintendents
Writes notes others can act on without calling back
Teach these on the job
Roof system names and which crews install each one
Your trucks, trailers, lifts and hoists
Reading NDDOT load restriction maps
Each general contractor's schedule format
Your loading and material checklists
Dispatch usually runs on a scheduling board in a construction or field service platform, such as Procore or ServiceTitan, or on a shared calendar, plus phones, group texts and truck GPS. List your system and whether trucks carry GPS tracking.
Commercial roofing dispatcher interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Triage after a storm
After a heavy storm, [15] leak calls come in and you have [three] service technicians. How do you decide the order?
A strong answer: Ranks by water on equipment or occupied areas, contract and warranty response promises, location and whether roofs are safe yet, then gives honest arrival times.
Behavioral · Balancing field and customer demands
Tell me about a time a foreman and a building manager wanted opposite things from the schedule, such as early starts or crane days. How did you handle it?
A strong answer: Got the facts from both, found an option, involved a manager when needed and told both what was decided.
The template's targets are examples. Pull one normal month of crew records, drop the days lost to weather, and set targets the production manager reviews with the dispatcher.
Crew Dispatch Accuracy
Count assignments that held for the day, meaning the right crew, truck and equipment reached the right building at the set time, against all assignments. Log each reassignment with its cause.
Calendar Utilization Efficiency
Compare crew-days spent on productive work with crew-days available, excluding weather days you couldn't control, and review the gaps weekly with the production manager.
Daily Job Flow Update Completion Rate
Check at the end of each day whether every active job shows its status, start, finish and any delay notes in the system.
Customer Callback Rate
Count calls from customers or general contractors asking where the crew is or why a date moved, against active jobs. Each one points to an update that didn't go out.
Career path
Driver for a roofing supply houseLearns the trucks, the routes and how roof loads are delivered.
DispatcherAssigns crews, drivers and equipment across projects and service calls.
Project coordinatorTracks submittals, deliveries and schedules for the largest jobs.
What should a dispatcher log when a general contractor isn't ready for the roofer?
Write down what wasn't ready, such as missing curbs, a wet deck or another trade still working; the time the crew arrived and how long it waited; and who on the GC's side was told. Ask the foreman for photos. Pass it all to the project manager by quitting time, because those notes may support a claim for lost time later.
How much does a commercial roofing dispatcher make?
Dispatchers who work for roofing contractors earned a median of $25.44 an hour ($52,910 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $46,480 and $62,400 a year. Pay also depends on your local market, experience and overtime.
Does a commercial roofing dispatcher need to read a roof plan?
Enough to find the roof areas, the access points and where the hoist or crane will set up. Large buildings are split into sections, and crews start in the area the GC has released. A dispatcher who can read the plan sends materials and people to the right corner of a building the first time.
How far ahead should a commercial roofing dispatcher plan?
Keep a firm schedule for the next week and a looser look-ahead of a few weeks that follows each general contractor's updates. Service calls get slotted day by day around the project crews. Each Friday, walk the next week's board with the production manager and confirm deliveries, trucks and drivers.
What physical tasks come with commercial roofing dispatch?
Most of the day is spent sitting or standing at a desk with screens and phones, reading schedules, maps and job updates. Now and then the dispatcher carries radios, paperwork or small parts weighing up to 20 pounds out to a truck, or rides along to a site to see the access. Name them in the ad.
