Solar installation & service rehash specialist job description
A solar rehash specialist works the homeowners who got a solar proposal but never signed, by phone, text and email, and sets up a fresh visit once whatever held them back has changed. Much of the day goes to getting old proposals refreshed, logging why deals stalled, and handing warm leads back to the reps.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, electrical contractors · BLS, May 2025
Serve as a vital link in our sales process by re-engaging lost leads and prospects, driving additional revenue, and supporting the growth of our solar panel install and service business.
2. Essential Duties and Responsibilities
Revisit and re-engage previously lost leads to convert prospects into customers.
Utilize a customer-focused approach to understand prospect needs and present tailored solutions.
Develop and maintain detailed records of lead interactions in our CRM system.
Collaborate with sales and service teams to ensure a smooth customer journey.
Help identify trends and opportunities for improvement in the lead reactivation process.
3. Key Tasks / Daily Activities
Initiate follow-up calls, emails, and texts to engage potential customers.
Schedule consultations to discuss solar panel install and service options with prospects.
Update customer interactions and progress within the CRM daily.
Liaise with sales representatives to refine re-engagement strategies based on feedback.
Monitor and report daily on the status of re-engaged leads and additional revenue opportunities.
4. Key Performance Indicators (KPIs)
Conversion rate improvement: Achieve a minimum 20% increase in lead conversion per quarter.
Callback ratio: Maintain a callback rate of less than 5% for missed customer contacts.
Customer satisfaction rating: Exceed a 4.8-star rating on post-engagement surveys.
Additional revenue: Generate at least $100,000 in revenue annually from reactivated leads.
5. Required Qualifications and Skills
High school diploma or equivalent; further education preferred.
Excellent verbal and written communication skills.
Proficiency with CRM software and Microsoft Office suite.
Strong problem-solving skills and a customer-centric mindset.
6. Preferred Experience
2+ years in sales, customer service, or lead generation roles.
Experience within the solar panel installation or home services industry.
Familiarity with digital marketing strategies and re-engagement techniques.
Exposure to the renewable energy sector and its trends.
7. Physical Requirements
Ability to work on foot for extended periods.
Occasional light lifting of up to 20 lbs.
Capability to perform duties in both office and field environments.
Adaptability to varied working conditions, including moderate travel between sites.
8. Work Environment and Schedule
Standard work hours from Monday to Friday, 8 AM to 5 PM.
Occasional evening or weekend calls aligned with customer availability.
Combination of office-based tasks and remote work responsibilities.
Minimal travel required for training sessions, meetings, or field visits.
9. Compensation and Benefits
Competitive salary range of $40,000 - $50,000 per year.
Performance-based commission and bonus structure.
Comprehensive Health, Dental, and Vision insurance packages.
401(k) plan with company matching contributions.
Paid time off, holiday benefits, and continuous professional development support.
10. Company Culture and Overview
Our company fosters a collaborative and innovative work environment where every team member is valued.
We are committed to comprehensive professional growth, supporting continuous learning and advancement.
We celebrate diversity and strive for an inclusive workplace that welcomes fresh ideas and forward-thinking solutions.
Our culture emphasizes customer satisfaction, transparency, and quality service that drives the renewable energy revolution.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
A lost solar lead often stalled on something outside the price: the roof, a tree, the HOA, the loan. The rehash specialist's job is to learn which one, and call back when it changes.
Refresh the proposal before you call
A proposal from last year may count the homeowner tax credit in its net price. The IRS says that credit is not available for any property placed in service after December 31, 2025, and equipment prices and loan terms may have moved too. Ask a rep for a fresh proposal first, so the homeowner hears a current number and never finds an old one in their inbox. Source: IRS, Residential Clean Energy Credit.
An HOA no may not be the last word
In Texas, a property owners' association generally can't ban solar on a home. It can require approval and steer panels to a set roof area. But it can't hold to that area if another spot would make clearly more power, by the margin the statute sets, using a National Renewable Energy Laboratory modeling tool. If a Texas lead stalled on HOA approval, ask what the board said and pass it to a rep. Source: Texas Property Code, Sec. 202.010, Regulation of solar energy devices.
Ask what changed at the house
Ask about the house before you talk price. Ask about the roof, the trees and the bill. A new roof, a shade tree that came down, a new electric car or heat pump, or a long outage can turn a no from last spring into a yes. Write down what changed in the CRM, so whoever calls next starts from it.
A loan decline belongs to the lender
When a deal died because the loan wasn't approved, don't promise a new approval or try to read the homeowner's credit yourself. Ask whether anything has changed, note it, and let the rep walk through the other ways to pay. Keep the lender's letter and the reasons out of your texts and emails.
Slow months are for calling
If installs slow over the winter in your market, as they can in South Dakota, the phones should get busier. A homeowner who passed in the fall may sign for a spring install, and deals booked early give operations a clear look at the season ahead. Agree on the slow-month call list with the sales manager in October.
How much solar installation & service rehash specialists make
The closest BLS group for solar installation & service rehash specialists is telemarketers. Telemarketers who work for electrical contractors earned a median of $22.23 an hour ($46,240 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $35,450 median for telemarketers in all industries. About 240 of the 58,430 telemarketers in that survey work for electrical contractors.
Usually a base wage plus a bonus or commission on revived deals that reach install. The template's salary range tops out above the BLS figures for telemarketers at electrical contractors.
Electrical contractors
$46,240$46,240 median Middle half $37,700–$46,240 10th–90th $36,400–$46,910
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Electrical contractors
$36,400
$37,700
$46,240
$46,240
$46,910
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for solar installers on their own. These figures cover electrical and wiring contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
A friendly, steady phone manner that can hear a no without arguing
Careful CRM notes on why each deal stalled
Reading a solar proposal: system size, price, payment and expected production
Honoring stop requests and calling hours every time
Short, clear texts and emails
Teach these on the job
Solar basics: panels, inverters, batteries and sell-back
How to request a refreshed proposal from a rep
Your lenders' products at a high level
HOA approval steps in your markets
Your CRM's lost-reason codes and follow-up schedule
The work runs in the CRM and a dialer or texting tool, plus view access to the proposal software so the specialist sees what the homeowner was shown. Say which CRM and dialer you use in the ad.
Solar installation & service rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Refreshing old proposals honestly
You have [150] homeowners who got a proposal but didn't sign, many from before an incentive changed. How do you approach them?
A strong answer: Updates the numbers with current rates and incentives, groups leads by reason, reaches out with an accurate new proposal and applies no pressure.
Behavioral · Honest fit
Tell me about a time you told a prospect solar wasn't the right fit for their home, such as heavy shade or a roof that needed replacing.
A strong answer: Gives a real example, explains the reason honestly and what came of it, like a referral or a later sale.
Solar installation & service rehash specialist KPIs
Treat these targets as a starting point, and reset them from your own count of lost leads and how often those leads close.
Conversion rate improvement
Compare the share of reworked leads that sign this quarter with last quarter, grouped by lost reason, so a batch of easy leads doesn't skew the result.
Callback ratio
From the dialer and CRM logs, count missed calls and texts from homeowners that still had no reply by the end of the day, against all missed contacts.
Customer satisfaction rating
Send a short survey after each booked consult or closed-out lead, and flag any comment that says a call was too pushy or hard to follow.
Additional revenue
Add up what revived deals are worth once they reach install, and list each deal with the lost reason it came back from, so the sales manager sees which reasons are worth working.
Career path
Appointment setterBooks first visits for reps by phone or at the door and learns the common objections.
Rehash specialistWorks the stalled and lost proposals and sends revived deals back to the reps.
Sales representativeRuns in-home visits and closes deals, often starting with leads the specialist revived.
Sales managerLeads the reps and the rehash desk and sets the rules for who works which lead.
Other roles in a solar installation & service business
Solar installation & service rehash specialist FAQ
What does working on foot mean for a solar rehash specialist?
The template's lines about time on foot, light lifting up to 20 pounds and field work mean tasks like walking a neighborhood with a rep after an install, carrying a carton of flyers, and working the company table at a fair or expo. The rest of the week is phone and CRM work. Tell candidates how many field days a month you expect.
How much does a solar installation & service rehash specialist make?
Telemarketers who work for electrical contractors earned a median of $22.23 an hour ($46,240 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $37,700 and $46,240 a year. Pay also depends on your local market, experience and overtime.
Should a rehash specialist call homeowners who canceled after signing?
Only after the cancellation is final and only if they haven't asked you to stop. Wait a few weeks, then ask one question: what made them change their mind? A buyer who canceled over a rep's promise or a slow permit may come back once the issue is fixed. Never call during the cancellation period to talk someone out of it.
Who gets credit when a rehash specialist revives a solar lead?
Decide before the first call, in writing. Common setups send the lead back to the original rep if they're still with you, or to the rep with the next open slot if not, with a set bonus to the specialist either way. Whatever you choose, record it in the CRM so reps don't fight over a deal at signing.
What should the first message to a quiet solar lead say?
Keep it short and specific: the homeowner's name, the rep they met, and one new thing, such as a refreshed proposal or a new battery option. Ask one easy question they can answer by text. Skip the hard sell, and never send a price until a rep has rebuilt the proposal.
