An electrical operations manager decides each week which electricians, apprentices and vans go to service calls and which go to builder and remodel jobs. They keep apprentices under the supervision your state requires, run dispatch and the stockroom, and find out why jobs keep needing a second trip.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, electrical contractors · BLS, May 2025
Responsible for overseeing daily operations related to electrical projects, ensuring optimal scheduling of electricians and effective resource allocation to achieve maximum productivity and customer satisfaction.
2. Essential Duties and Responsibilities
Lead scheduling efforts for electricians to ensure timely project completion and efficient workforce allocation.
Manage operational resources while optimizing productivity and quality standards.
Collaborate with cross-functional teams to maintain service excellence and resolve issues promptly.
Monitor and improve processes to consistently achieve operational targets and client expectations.
3. Key Tasks / Daily Activities
Coordinate daily schedules and assignments for electricians based on project priority and manpower availability.
Monitor on-site performance and provide guidance to ensure adherence to safety and quality standards.
Liaise with clients and contractors to update project status and address emerging service requirements.
Maintain and update operation logs, resource allocation reports, and performance metrics across projects.
4. Key Performance Indicators (KPIs)
Electrician Utilization Rate: target 90% utilization per shift.
Resource Allocation Efficiency: target 98% accuracy in schedule-to-resource matching.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Electrical Engineering, or related field.
Minimum of 3-5 years’ experience in operations management within the electrical or home services industry.
Strong organizational, analytical, and problem-solving capabilities.
Excellent communication and leadership skills with experience in team management.
Proficient in scheduling and resource management software and MS Office Suite.
6. Preferred Experience
Previous background in electrical service operations or related technical field.
Experience implementing process improvements in a fast-paced environment.
Familiarity with industry safety regulations and compliance standards.
Demonstrated success in managing cross-functional teams towards operational efficiency.
7. Physical Requirements
Ability to occasionally lift up to 25 lbs.
Capacity to work in various home and commercial site environments.
Mobility to navigate diverse work sites, including confined spaces when necessary.
Endurance to maintain consistent performance during long hours on-site or in the field.
8. Work Environment and Schedule
Typical work hours: Monday through Friday, 8 AM to 5 PM.
Occasional evening or weekend work may be required to meet project deadlines.
Minimal travel between project sites is expected.
On-call duties during peak periods or emergency service situations.
9. Compensation and Benefits
Salary range: $70,000 - $90,000 USD per year based on experience and qualifications.
Performance-based bonuses available.
Health, Dental, and Vision Insurance coverage.
401(k) plan with company match provided.
Additional fringe benefits, including paid time off and professional development opportunities.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we are dedicated to fostering an inclusive work environment that values innovation, accountability, and continuous growth. We empower our employees to take initiative, challenge the status quo, and achieve both personal and professional success. Join our team to be a part of a dynamic company where your contributions directly impact our mission to deliver superior home service solutions.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
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What makes electrical operations management different
In residential electrical work, many crews pair a licensed electrician with a trainee, apprentices leave for class, builders keep calling after the house is sold, and storms bring a rush of repairs.
Two-person crews change the math
A service upgrade or a new-home rough-in often goes to a journeyman with an apprentice. A service call may need only one electrician. The operations manager picks which jobs get two people, within your state's supervision rules, and watches how many hours both spend on paid work. An apprentice who spends the day carrying material on a one-person job drags down utilization.
Apprentice classes shape the calendar
BLS reports that the usual path into the trade is an apprenticeship: four or five years of paid job hours, plus classroom training every year. The operations manager gets each apprentice's class calendar at the start of the term and builds crews around it. Then a rough-in doesn't stall because the helper is in class that day. Source: BLS Occupational Outlook Handbook: Electricians.
Builder warranty calls need an owner
After a new home closes, the builder's warranty calls start: a dead outlet, a GFCI that keeps tripping, a switch that runs the wrong light. Many of them can't be billed. The operations manager decides whether service or construction electricians take these calls, tracks them by builder and crew, and uses the list to fix the habits that cause them.
Storm work needs a plan before the storm
A bad storm brings torn-off service masts, dead circuits and standby generators that won't start, all at once. The operations manager decides ahead of time who covers extra shifts, which builder work can pause for a day, and how many meter bases, masts and weatherheads the warehouse keeps on hand. Then the first storm call doesn't set off a scramble.
How much electrical operations managers make
The closest BLS group for electrical operations managers is general and operations managers. General and operations managers who work for electrical contractors earned a median of $119,990 a year ($57.69 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s above the $105,770 median for general and operations managers in all industries. About 29,880 of the 3,503,020 general and operations managers in that survey work for electrical contractors.
Salaried in the template, typically with a bonus for field profit, utilization or on-time completion.
Electrical contractors
$119,990$119,990 median Middle half $84,900–$165,460 10th–90th $58,340–$230,120
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Electrical contractors
$58,340
$84,900
$119,990
$165,460
$230,120
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS reports residential and commercial electrical contractors together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has run residential electrical crews in service, new construction or both
Knows how license levels and supervision rules shape a crew
Spots the pattern in labor, job cost and second-trip reports, then changes the schedule
Holds crews to the safety rules on real job sites, not just on paper
Tells a builder early when a date has to move
Teach these on the job
Your dispatch and scheduling software
Your builder accounts and how each one schedules
Your local inspectors and utilities
Your storm plan and on-call rotation
How you price and quote service upgrades
Service work usually runs in ServiceTitan, Housecall Pro or a similar program, and builder work in a project or scheduling tool, with GPS on the vans. Tell applicants how many electricians, apprentices and vans the role covers, and the mix of service calls and project work.
Electrical operations manager interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Review these monthly, with service and project crews on separate lines. Rebuild the targets from your past year, not the template's, before anyone's bonus depends on them.
Electrician Utilization Rate
Hours charged to jobs divided by hours paid, using payroll and job records. Report journeymen and apprentices on separate lines, and check drive time and supply house runs when the number drops.
On-Time Project Completion
Share of jobs and builder stages done by the promised date that month. Note the reason for each miss: failed inspection, missing material, builder delay or a short crew.
Customer Satisfaction Rating
Average post-job survey score, with homeowners and builders on separate lines. For builders, also ask their site superintendents for a short review each quarter.
Resource Allocation Efficiency
Share of jobs sent with the right license level, skills, material and vehicle on the first try. Count every reassignment and second trip a better schedule would have prevented.
Should the operations manager be the company's master electrician?
It can work where your state allows it, and it gives the field a manager who can judge any job. The catch is that one resignation then costs you a manager and your license holder in the same week. Keep a second master on staff if you can, or know where you would find one, before you combine the two roles.
How much does an electrical operations manager make?
General and operations managers who work for electrical contractors earned a median of $119,990 a year ($57.69 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $84,900 and $165,460 a year. Pay also depends on your local market, experience and bonus terms.
Who runs what: the electrical operations manager or the general manager?
Think of the field versus the whole business. Operations owns the crews, the weekly schedule, dispatch and the stockroom. The general manager adds sales, hiring, the office staff and the location's profit and loss. When both roles exist, the operations manager usually answers to the GM and brings the field's numbers to a weekly meeting.
Does the production manager report to the operations manager?
It depends on the company. In some shops the production manager reports to the operations manager; in others both report to the general manager. Either way, the production manager runs builder and remodel work and leads the project managers, and the operations manager runs service, dispatch and the warehouse. Decide in writing who settles it when both want the same electricians.
How should an operations manager split electricians between service and builder work?
Start each month from booked builder starts and last year's service calls for that month. Give each side a base crew, and name the electricians trained for both who can swing between them. Check utilization for each side every week. Service running hot while builder crews wait on drywall means it's time to move someone.
What should an electrical operations manager check on a job site visit?
Whether the crew checked for live circuits before starting and tagged every circuit they shut off. Whether apprentices have the supervision your state requires. Whether the permit is on hand, the material matches the job, and the van has working testers and gear. And whether the homeowner or builder knows what happens next. A short checklist keeps every visit the same.
