A facility maintenance technician keeps client buildings running for a facility management company, at offices, retail centers and apartments. They work through repair and upkeep work orders, fix lights, plumbing, doors and small equipment, and call in licensed trades for jobs outside their scope.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, facilities support services · BLS, May 2025
Annual pay: 10th percentile $38,630, middle half $46,900 to $71,050, 90th percentile $83,990. Source: BLS Occupational Employment and Wage Statistics, May 2025.
Reports to
Field Supervisor or Operations Manager
Department
Facility Management
Schedule
Weekdays 8 to 5, on-call rotation · Evening and weekend on-call turns cover leaks, outages and stuck doors; days include driving between client buildings
Also called
Building maintenance technician · Facilities technician · Maintenance tech · General maintenance technician · Multi-site maintenance technician
This role is responsible for ensuring the efficient operation and upkeep of facilities by performing routine building maintenance, handling minor repairs, and verifying equipment functionality to support a safe and productive environment.
2. Essential Duties and Responsibilities
Conduct routine inspections of building systems to identify and resolve issues promptly.
Perform minor repairs and maintenance tasks in a timely manner.
Verify and record the proper functioning of equipment and systems throughout the facility.
Ensure compliance with safety protocols and regulations while maintaining premises.
Collaborate with facility management to schedule and prioritize maintenance tasks.
3. Key Tasks / Daily Activities
Inspect common areas and individual service zones for operational integrity.
Test and adjust equipment and building systems per daily checklists.
Log maintenance activities and report any anomalies or repair needs to the supervisor.
Interact with occupants and tenants to address immediate maintenance concerns.
Assist in managing contractor visits and overseeing minor renovation tasks.
4. Key Performance Indicators (KPIs)
Response Time for Maintenance Requests: Less than 2 hours.
Completion Rate of Scheduled Tasks: 95% on-time completion.
Equipment Downtime: Less than 1% per month.
Customer Satisfaction Rating: Greater than 4.8 stars.
5. Required Qualifications and Skills
High school diploma or equivalent; technical certifications are a plus.
2+ years of experience in general maintenance or facility management.
Proficiency in using hand and power tools safely and effectively.
Strong problem-solving skills and attention to detail in maintenance operations.
6. Preferred Experience
Prior experience working in a facility management or residential building maintenance role.
Familiarity with preventive maintenance practices and scheduling.
Experience handling emergency repairs or troubleshooting equipment malfunctions.
Background in the home services industry with a focus on customer service.
7. Physical Requirements
Ability to lift up to 50 pounds.
Frequent standing, bending, and reaching required throughout the work shift.
Capability to work in various environments, including confined spaces and outdoor areas.
Comfortable with occasional work in adverse weather conditions.
8. Work Environment and Schedule
Standard work hours between 8:00 AM and 5:00 PM.
Occasional on-call duties for emergency maintenance issues during evenings or weekends.
Work may require short-term travel between multiple facility locations.
Frequent interaction with team members and facility occupants in a fast-paced environment.
9. Compensation and Benefits
Hourly rate: $18-$25 per hour, depending on experience.
Performance-based bonuses available on a monthly and quarterly basis.
Comprehensive Health, Dental, and Vision insurance coverage.
401k plan with company matching contributions.
Access to continuing education and training programs.
10. Company Culture and Overview
We are a dynamic company dedicated to excellence, fostering a growth-oriented and inclusive environment where every team member is valued.
Our culture is built on transparency, continuous improvement, and a commitment to outstanding customer service.
We support career development with mentorship programs, training opportunities, and a collaborative work environment.
Join us to be a part of a team that strives to exceed expectations while maintaining a strong community focus.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
An in-house building engineer learns one building inside out. A technician at a facility management company works under contract in many buildings, for clients who each have their own rules, vendors and spending limits.
Work orders come from many clients
Requests come in through property managers' portals, tenant calls and your own upkeep schedule. The tech sorts them by contract. A leak at a retail center may have a set response time, while a sticky office door can wait for the weekly visit. Every closed order needs notes, parts and photos, because the client is billed from it.
Lockout plans are shared with the building
OSHA's lockout rule has a section on outside workers. When a contractor services equipment, the building's employer and the contractor must tell each other their lockout or tagout procedures, and the building's staff must respect the contractor's locks and tags. On a contract, your tech is that outside worker. Swap procedures with the client's engineer before opening a pump, an air handler or a trash compactor. Source: OSHA: The control of hazardous energy, including outside personnel (29 CFR 1910.147).
Refrigerant work depends on the card
Under EPA's Section 608 rules, hooking up gauges, adding refrigerant or taking it out is work for a certified tech. The test, and the card, match the type of equipment. Type I is for small appliances. In a client building that means units like water coolers, vending machines and under-counter ice makers, factory-sealed and holding five pounds of refrigerant at most. Decide which units your techs may open and which go to an HVAC contractor. Source: 40 CFR 82.152: Definitions, including small appliance (Cornell LII).
Electrical work has legal limits
Changing a lamp or a ballast is routine. Adding a circuit or moving an outlet may be work a state saves for licensed people. Texas, for example, says anyone doing electrical work there must be licensed, outside a few exemptions. A Texas maintenance electrician needs 8,000 supervised hours on the job and a passing exam, then works under a master electrician. Check your state's board before you write electrical tasks into the job. Source: Texas Department of Licensing and Regulation: Maintenance electrician license.
Older apartments bring the lead paint rule
In homes and apartments built before 1978, and in child care centers that old, EPA's lead paint rule reaches in-house maintenance staff and many outside contractors. A job is minor maintenance only if it disturbs no more than six square feet of paint in a room, or 20 square feet on the exterior, with no window replacement, no demolition of painted surfaces and none of the banned methods. Jobs in the same room within 30 days count as one. Bigger work needs a certified firm and renovator. Source: 40 CFR 745.83: Definitions, including minor repair and maintenance (Cornell LII).
How much facility maintenance technicians make
The closest BLS group for facility maintenance technicians is maintenance and repair workers, general. Maintenance and repair workers, general who work for facilities support companies earned a median of $27.63 an hour ($57,470 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $49,590 median for maintenance and repair workers, general in all industries. About 12,240 of the 1,529,700 maintenance and repair workers, general in that survey work for facilities support services.
Hourly, as in the template, with the monthly and quarterly performance bonuses it lists. Put the on-call pay rules and any take-home van in writing.
Facilities support services
$57,470$57,470 median Middle half $46,900–$71,050 10th–90th $38,630–$83,990
All industries
$49,590$49,590 median Middle half $40,840–$62,620 10th–90th $35,350–$77,180
$30k$40k$50k$60k$70k$80k$90k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Facilities support services
$38,630
$46,900
$57,470
$71,050
$83,990
All industries
$35,350
$40,840
$49,590
$62,620
$77,180
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Fixes common plumbing, lighting, door hardware and drywall problems on the first visit
Reads a work order, finds the part and closes it with clear notes
Knows where their own skills stop and calls the right trade
Follows lockout and ladder steps on every job, watched or not
Polite with tenants, property managers and store staff
Teach these on the job
Your work order software and photo standards
Each client's approval limits and approved vendors
Preventive maintenance routes for pumps, fans and filters
Small-appliance refrigerant certification (EPA Type I) when your contracts need it
Lead-safe work practices for older apartment buildings
Expect a tool bag and cordless drill, a multimeter, a drain auger, ladders, and a phone or tablet with your computerized maintenance management system (CMMS) on it. Many companies supply a stocked van and a parts account. List the CMMS and say whether the van goes home at night, since both shape who applies.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Finding leak sources
A tenant reports a ceiling stain that's getting bigger. What do you do?
A strong answer: Protects the area, safely checks above the ceiling for pipes, HVAC condensate lines or roof leaks, checks after rain, uses a moisture meter, contains it and reports.
Behavioral · Communicating delays
Tell me about a repair you couldn't finish the same day. How did you keep the tenant and your supervisor informed?
A strong answer: Explained what was left, why and when they'd be back, and updated the work order.
Base each target on your contracts' response terms and your own work order history, and compare technicians only on similar buildings.
Response Time for Maintenance Requests
Minutes from when a request lands in your work order system to when the technician arrives, from the system's time stamps. Report it by client, since contracts promise different response times.
Completion Rate of Scheduled Tasks
Preventive and scheduled work orders finished on time, compared with the month's total due. Note which ones waited on parts, access or a client's approval.
Equipment Downtime
Hours each tracked unit under contract sat broken, counted from the first report to the work order closing. Flag repeat failures on the same unit.
Customer Satisfaction Rating
Ratings from property managers and tenants after closed work orders, read with their comments. When a job waited on an outside trade, look at the scheduling before blaming the technician.
Career path
Maintenance helper or porterAssists technicians and learns the client buildings.
Facility maintenance technicianHandles repairs and preventive work across client sites.
Field supervisorAssigns work orders and checks quality for a group of technicians.
They work through job tickets at several client buildings. They swap lamps, clear drains, fix doors and locks, patch walls, change filters, and check pumps and fans on a set schedule. They also meet outside contractors, report problems they can't fix, and write the notes the company bills from.
How much does a facility maintenance technician make?
Maintenance and repair workers, general who work for facilities support companies earned a median of $27.63 an hour ($57,470 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $46,900 and $71,050 a year. Pay also depends on your local market, experience and overtime.
What ladder rules apply to maintenance technicians?
OSHA's general industry ladder rule calls for a check before a ladder's first use each shift, and a "Dangerous: Do Not Use" tag on a damaged one until it's fixed or replaced. Techs face the ladder as they climb, keep a hand on it, and carry no load that could tip them. A box of lamps or a ceiling tile goes up in a tool pouch or is handed up, not tucked under an arm.
Is a handyman background a good fit for facility maintenance?
Often, for the hands-on skills. What changes is the paperwork and the client: every job runs through a work order, many need a property manager's approval above a set cost, and tenants expect the tech to check in and out. Ask a handyman candidate how they track parts and time, and how they tell a customer a job is beyond them.
What should a facility maintenance technician job ad include?
The kinds of property and the number of sites, the regular hours, how on-call works, and whether there's a company vehicle. List the certifications you value or will pay for, such as EPA Section 608, and the work you send to licensed trades. Name your CMMS.
