A facility management operations manager schedules the maintenance crews and porters who keep client buildings running. They book outside vendors for work crews don't do, balance planned upkeep against same-day repairs, and track each work order until it closes. They also hold crews to the safety rules, from lockout in boiler rooms to wet floor signs in lobbies.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, facilities support services · BLS, May 2025
Serve as the key leader in managing facility operations, ensuring that maintenance crews are effectively scheduled and resources are optimally allocated to meet high standards of service and operational excellence. The Operations Manager drives efficiency in daily tasks and supports the overall strategic goals of the company in the home services industry.
2. Essential Duties and Responsibilities
Schedule, coordinate, and supervise maintenance crews to ensure timely service delivery.
Allocate resources strategically across facility projects to maximize operational effectiveness.
Oversee daily facility maintenance tasks, ensuring compliance with quality and safety standards.
Monitor inventory levels, budgets, and supplies to support ongoing operational needs.
Collaborate with cross-functional teams to identify and implement process improvements.
Enforce adherence to local, state, and federal safety regulations.
3. Key Tasks / Daily Activities
Develop and distribute daily work schedules for maintenance crews.
Perform routine facility inspections and promptly address any maintenance issues.
Communicate directly with customers to provide updates and resolve service concerns.
Track and report on the status of work orders, repairs, and operational performance.
Coordinate with external vendors for specialized maintenance services when required.
Maintain detailed records of all facility maintenance activities.
4. Key Performance Indicators (KPIs)
Maintenance Completion Rate: Achieve a minimum of 95% on-time completion of scheduled tasks.
Resource Utilization Efficiency: Maintain a minimum efficiency rate of 90%.
Customer Satisfaction Rating: Exceed an overall service rating of 4.8 stars.
Safety Compliance Rate: Ensure 100% adherence to all safety protocols and guidelines.
5. Required Qualifications and Skills
Bachelor’s degree in Facility Management, Business Administration, or a related field.
Minimum of 3 years’ experience in operations or facility management roles.
Demonstrated leadership and strong organizational skills.
Proficiency with scheduling and resource allocation software solutions.
Ability to analyze operational data to drive process improvements.
6. Preferred Experience
5+ years of experience in facility management or within the home services industry.
Prior experience managing multi-site operations and diverse maintenance teams.
Familiarity with home services regulatory requirements and industry best practices.
Proven track record of implementing operational efficiency initiatives.
7. Physical Requirements
Ability to lift and move objects weighing up to 25 lbs.
Frequent walking and standing during property and facility inspections.
Capability to work in varying environmental temperatures, including hot or cold conditions.
Flexibility to conduct visual inspections in confined spaces when required.
8. Work Environment and Schedule
Standard work hours from 8:00 AM to 5:00 PM, Monday through Friday.
Occasional extended hours during peak demand periods or emergency situations.
Minimal travel required between facilities within the designated region.
On-call duty may be expected for addressing critical facility issues.
9. Compensation and Benefits
$70,000 – $90,000 per year, commensurate with experience.
Eligibility for performance-based bonus incentives.
Comprehensive Health, Dental, and Vision insurance plans.
401k retirement plan with company matching contributions.
Additional fringe benefits including paid time off and opportunities for professional development.
10. Company Culture and Overview
Our company is dedicated to fostering a supportive and innovative work environment where every team member is valued. We encourage continuous learning and growth and pride ourselves on a culture that emphasizes open communication, operational excellence, and a commitment to customer satisfaction. We are excited to welcome professionals who are passionate about driving success and making a significant impact in the home services industry.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
The operations manager sets the weekly plan for crews spread across buildings the company doesn't own. Each week is split between work the contracts schedule and calls nobody planned, and some of it happens beside tenants or inside their homes.
Apartment turns come in waves
When a lease ends, the unit needs repairs, paint touch-ups, cleaning and a final check before the next resident moves in. Move-outs bunch up around popular lease end dates. The property manager wants each unit ready by a set day. So the operations manager plans those weeks ahead, with extra helpers, paint or carpet vendors, and a turn schedule for each property.
Planned upkeep loses to the urgent call
A filter change can always wait one more day, until a quarter's worth of planned tasks are behind. The operations manager protects preventive time on the schedule, assigns it by route, and reviews skipped tasks every week. When the same unit fails right after its preventive visit, the task list for that unit gets fixed, not only the unit.
Decide who goes into confined spaces
Under federal OSHA's rule, an employer decides whether its people will enter permit-required confined spaces, which can include some vaults, pits and tanks. If not, it keeps them out. If so, it needs a written permit program. When your tech enters a client's space, get the client's hazard information first. When you hire a vendor for an entry, tell them the hazards you know, coordinate if your crews work nearby, and debrief afterward. Some states, Oregon among them, use their own rule. Source: eCFR: 29 CFR 1910.146, permit-required confined spaces, including host and contractor duties.
Vendors still need someone from your side
Sprinkler inspectors, elevator mechanics and roofers all need keys, an escort and a time that suits the tenants. The operations manager books those visits and tells the property manager who is coming. Afterward, they check the report or bill against the work order and file test results where the client can find them. A vendor who shows up unannounced at a busy retail center makes your company look bad, not the vendor.
How much facility management operations managers make
The closest BLS group for facility management operations managers is general and operations managers. General and operations managers who work for facilities support companies earned a median of $99,830 a year ($47.99 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 4,280 of the 3,503,020 general and operations managers in that survey work for facilities support services.
Paid by salary, with bonus incentives on top. BLS reports operations managers and general managers as one group, and at facilities support companies this range sits near that group's lower quarter, under its median.
Facilities support services
$99,830$99,830 median Middle half $75,420–$151,490 10th–90th $56,490–$209,750
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Facilities support services
$56,490
$75,420
$99,830
$151,490
$209,750
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has scheduled maintenance or porter crews across several client buildings
Balances preventive tasks against same-day repair calls without dropping either
Keeps work order records complete enough to bill and defend
Books and follows up on outside vendors for specialized work
Stops unsafe work on site and explains why
Teach these on the job
Which buildings need escorts, badges or after-hours entry
Your unit turn process for apartment properties
Your confined space and lockout procedures
Client portals and your CMMS
Your approved vendor list and rates
Expect a CMMS or work order platform for scheduling and records, client portals where requests arrive, a crew calendar, and gas monitors and ventilation fans if crews enter permit spaces. Ask finalists which CMMS they have set up preventive schedules in, not just used.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Equipment failure response
A boiler fails at a client building on a cold Monday morning. Walk me through your first hour.
A strong answer: Confirms safety, sends a qualified tech or licensed subcontractor, notifies the client, sets up temporary heat if needed, sources parts and keeps everyone updated.
Behavioral · Managing specialty vendors
Tell me about a time you brought in a specialty vendor, such as for fire sprinklers, fire alarms or generators. How did you control quality and cost?
A strong answer: Wrote a clear scope, checked licenses and insurance certificates, got competing bids, reviewed the inspection reports and deficiency lists the vendor left, and held them to the contract.
Set targets from last year's work orders, since turn season and winter repairs swing the numbers, and review them weekly with supervisors.
Maintenance Completion Rate
Scheduled preventive and routine tasks closed by their due dates, compared with every task that came due, by building. Keep a list of tasks pushed back and why: access, parts, staffing or a client hold.
Resource Utilization Efficiency
Hours technicians and porters spend on work orders and assigned rounds, divided by paid hours. Drive time between buildings and waiting for access are the usual gaps to shrink.
Customer Satisfaction Rating
A short survey to the property manager each month for every building, plus resident feedback from apartment sites. Flag any building whose score drops two months in a row.
Safety Compliance Rate
Site audits passed out of audits done: ladders checked, lockout used, confined space entries on permit, wet floor signs out. Log near misses too, and treat a long stretch with none reported as a reason to ask questions.
How is a facility operations manager different from a janitorial supervisor?
A janitorial supervisor runs cleaners and porters at a set of buildings and checks their work each shift. The operations manager plans for every building the company serves: maintenance crews, porter schedules, vendors, supplies, planned upkeep and the records behind them. Supervisors, the janitorial supervisor included, usually report to the operations manager.
How much does a facility management operations manager make?
General and operations managers who work for facilities support companies earned a median of $99,830 a year ($47.99 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $75,420 and $151,490 a year. Pay also depends on your local market, experience and bonus terms.
What site work comes with a facility operations manager job?
A weekly loop of building checks: a vacant unit before move-in, a roof in July, an unheated garage in January. The manager may carry a filter case, a part or a supply box up to 25 pounds out to a crew. The confined space line means checking a sump pit or crawl space during those visits, following your confined space program. Tell applicants how many buildings the loop covers and who answers accommodation questions.
What if a property manager keeps adding work?
Log every request as a work order, even the ones asked in a hallway. Each week, show the property manager what was in scope, what was extra and what is waiting on approval. Extras get a quote before work starts unless the contract says otherwise. Copy the general manager, since a steady stream of extras may mean the scope or price should change at renewal.
How much preventive maintenance should a building get?
Start from the equipment makers' instructions and the contract's scope, then adjust by what fails. Older units, pumps that run all day and rooftop equipment in dusty areas may need more frequent visits, while a spare that runs twice a year needs less. Enter each task with its interval in the CMMS so it schedules itself, and walk the client through the list once a year.
