A commercial window cleaning office manager oversees invoicing, contracts and front office staff at a company that cleans office, retail and apartment buildings on contract. They make sure every clean is invoiced the way each client requires, keep building files and keys in order, and lead the CSR team.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building services companies · BLS, May 2025
The Office Manager is a key member of our commercial window cleaning team, responsible for overseeing daily administrative tasks, billing, and office coordination. This role ensures our operations run smoothly and efficiently, supporting the entire company by acting as the central point of communication and organizational excellence.
2. Essential Duties and Responsibilities
Oversee daily administrative functions including scheduling, billing, and customer communications.
Coordinate office operations to support the window cleaning teams and ensure seamless service delivery.
Maintain accurate records and reports to provide transparency and accountability for all administrative tasks.
Implement and enforce office policies and procedures that enhance operational efficiency.
3. Key Tasks / Daily Activities
Process invoices and manage billing cycles with precision.
Coordinate daily schedules and dispatch requests with the operations team.
Handle customer inquiries and follow up to ensure satisfaction.
Organize and maintain files, data, and documentation for the office.
4. Key Performance Indicators (KPIs)
Invoice Processing Time: ≤2 business days.
Billing Accuracy Rate: ≥98%.
Customer Satisfaction Rating: >4.8 stars.
Office Efficiency Improvement: Achieve a 10% reduction in operational delays within the first year.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration or a related field preferred.
Minimum of 3 years of administrative or office management experience.
Strong organizational, communication, and customer service skills.
Proficiency with Microsoft Office Suite and office management software.
6. Preferred Experience
Previous experience in the home services or commercial window cleaning industry.
Familiarity with billing systems and scheduling software in a service-oriented environment.
Experience supporting field teams in a fast-paced, high-demand setting.
7. Physical Requirements
Ability to sit or stand for extended periods while managing office tasks.
Occasional lifting of files or office supplies up to 15 lbs.
Work in a typical office environment with moderate ambient noise levels.
Minimal physical exertion required, primarily focused on mental and administrative tasks.
8. Work Environment and Schedule
Standard business hours with occasional overtime during peak periods.
Minimal travel required within the local area.
On-call duties may be required during critical operational periods.
Work predominantly in an office environment with occasional field visits.
9. Compensation and Benefits
Salary range: $45,000 - $55,000 per year based on experience.
Performance bonus opportunities based on monthly KPIs.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Additional fringe benefits including paid time off and professional development programs.
10. Company Culture and Overview
Our company fosters a culture of growth, innovation, and teamwork.
We embrace a forward-thinking approach that values every team member's contribution.
Our supportive environment encourages continuous learning and career progression.
Example: We regularly host team-building events and training sessions to ensure our employees thrive both professionally and personally.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What makes office management different in commercial window cleaning
The office here serves building owners and their managers. Contracts renew, federal accounts have their own billing rules, and the office holds keys to other people's roofs.
Auto-renewing contracts need clear terms
In Wisconsin, for example, a business services contract that renews on its own for more than a month must disclose the renewal terms. That means the length of the renewal, any price increase, how to decline and the deadline. They go on a form the customer signs, or stand out in the contract next to the customer's initials. Contracts with a government agency are exempt, and so are ones that let the customer end a renewed term on a month's notice or less. Rules vary by state. Source: Wisconsin Statutes 134.49, renewals and extensions of business contracts.
Federal buildings pay on a proper invoice
Federal contracts that use the FAR prompt payment clause define a proper invoice by a list of required items. Among them are the contractor's name and address, and the description, quantity, unit of measure, unit price and extended price of the services performed. Build your federal invoice template from that list so a missing line doesn't hold up payment. Source: FAR 52.232-25, Prompt Payment (acquisition.gov).
Get the purchase order before the clean
Many management firms won't pay an invoice that lacks their purchase order or work order number. Have the CSR collect it when the clean is booked, print it on every invoice, and note when a blanket order runs out, so the office can ask for a new one before the next cycle.
Roof keys and badges need a sign-out log
A company with dozens of buildings ends up holding keys, access cards and alarm codes for many of them. Log who has each one and when it came back. Collect them when someone leaves, and tell the property manager the same day if one goes missing.
How much commercial window cleaning office managers make
The closest BLS group for commercial window cleaning office managers is First-Line supervisors of office and administrative support workers. First-Line supervisors of office and administrative support workers who work for building and home services companies earned a median of $29.81 an hour ($62,000 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $69,500 median for First-Line supervisors of office and administrative support workers in all industries. About 9,310 of the 1,436,680 First-Line supervisors of office and administrative support workers in that survey work for building services companies.
Salaried in most shops, with the monthly KPI bonus the template describes. Even its top end is lower than the BLS median pay of office supervisors working at building services firms.
Building services companies
$62,000$62,000 median Middle half $50,320–$75,950 10th–90th $43,020–$96,010
All industries
$69,500$69,500 median Middle half $55,950–$85,090 10th–90th $45,610–$104,710
$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building services companies
$43,020
$50,320
$62,000
$75,950
$96,010
All industries
$45,610
$55,950
$69,500
$85,090
$104,710
BLS doesn’t publish pay for window cleaning companies on their own. These figures cover services to buildings and dwellings, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Running a billing cycle with many clients, each with its own rules
Leading a small front office team and setting clear routines
Careful records for contracts, keys and building contacts
Firm, friendly follow-up with property managers
Spotting where work stalls between the field and the office
Teach these on the job
Your contract templates and renewal dates
Each client portal and how it wants invoices sent
Federal invoicing steps, if you clean government buildings
Your scheduling and billing software
How rope, stage and lift jobs are booked at your company
The office runs on Microsoft Office, your scheduling and billing software and a shared inbox. Name them in the ad, and mention any client portals or key tracking system the office manager will own.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Explaining charges
A swing-stage job was delayed three times by wind, and the client asks why they're being billed for extra lift rental days. What do you do?
A strong answer: Checks the contract's weather terms, gathers the delay log, explains clearly, and escalates if the terms aren't clear.
Behavioral · Organizing records
Tell me about a time you set up a system to track documents with expiry dates.
A strong answer: Explains the tracker for insurance, anchor certifications, training and permits, reminders set well ahead of expiry, and that nothing lapsed.
Those targets are placeholders from a template. Watch your own invoicing speed and delays for a quarter, then set goals the office can hit.
Invoice Processing Time
Measure the time from a work order marked complete to the invoice sent, including uploads to client portals. Report recurring cleans and construction work separately.
Billing Accuracy Rate
Count invoices sent back for a wrong price, a missing purchase order, the wrong building or the wrong contact, against all invoices sent. Review the returns with the CSR and bookkeeper each month.
Customer Satisfaction Rating
Ask property managers to rate the office's communication, billing and scheduling, apart from the crew's work. Follow up in person or by phone on any low score.
Office Efficiency Improvement
Pick a few delays you can count, such as unbilled cleans, late schedule changes or slow replies, and record where they stand now. Measure the same ones again each quarter.
The signed contract and any renewal disclosure, the billing contact and purchase order, the property manager's insurance requirements and the access rules. Add the paperwork the owner provides for the roof and a log of keys or badges. When a crew or a manager asks about a building, the answer should be in one place.
How much does a commercial window cleaning office manager make?
First-Line supervisors of office and administrative support workers who work for building and home services companies earned a median of $29.81 an hour ($62,000 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $50,320 and $75,950 a year. Pay also depends on your local market, experience and overtime.
A building changes property managers. What does the office update?
Confirm the contract still stands and who now approves work and pays. Update the contacts, purchase order and portal login, and send a fresh copy of your insurance certificate if they ask. Check whether keys or access cards change hands, and tell the CSR and dispatcher before the next clean.
How does the office manager support a post-construction clean?
Collect the general contractor's subcontract, insurance requirements and site rules before the crew goes. Set up the project for billing so the bookkeeper can send pay applications on the GC's schedule. Track any site orientation or badging the crew needs, and file the final sign-off once the GC accepts the work.
What physical tasks come with this office manager job?
The work is mostly at a desk, sometimes standing at a counter or copier. Lifting here means hauling a carton of files or copier paper now and then. The office can be noisy with phones and crews coming in for keys and gear.
