An appliance repair general manager owns one market's profit: the technicians, the office, the parts desk and the local partner accounts. Each week the GM balances paid repairs against brand and home warranty calls and keeps revenue per tech hour on plan.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, household goods repair shops · BLS, May 2025
The General Manager of Appliance Repair will be responsible for overseeing all departments within our operations, ensuring high quality service delivery and performance. The role contributes significantly to the company by ensuring customer satisfaction and smooth running of day-to-day operations.
2. Essential Duties and Responsibilities
Oversee the daily operations of the appliance repair department.
Develop, implement, and monitor departmental policies and procedures.
Ensure superior service quality to enhance customer satisfaction.
Monitor and assess performance across all departments.
Identify areas for improvement and implement action plans.
Manage and coordinate with other departments for smooth operations.
3. Key Tasks / Daily Activities
Manage daily operations related to appliance repair.
Coordinate with various departments to ensure quality services.
Monitor department performance and implement necessary changes.
Engage with customers to ensure high quality service delivery.
4. Key Performance Indicators (KPIs)
Revenue per hour: $150
Service Quality Score: >4.8 stars
Customer Satisfaction Rating: >90%
Departmental Efficiency: >75%
5. Required Qualifications and Skills
Bachelor's degree in Business Administration or relevant field.
Minimum 5 years of experience in a managerial role in the home services industry.
Strong leadership and organizational skills.
Excellent communication and customer service skills.
6. Preferred Experience
Experience in the appliance repair industry.
Prior experience in a General Manager role.
7. Physical Requirements
Ability to work in various weather conditions.
Ability to lift up to 50 lbs.
8. Work Environment and Schedule
Typical work hours: 8 am - 5 pm, Monday to Friday.
Occasional weekend work may be required.
9. Compensation and Benefits
Salary range: $70,000 - $90,000 annually.
Bonus based on performance.
Benefits include: Health, Dental, Vision, 401k.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we believe in a culture of growth and development. We aim to provide our employees with opportunities to level up and succeed in their careers. We value customer satisfaction and strive to deliver high quality services.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
A GM's market lives on how many repairs its techs finish each day, how its partners rate it, and how well it handles the weeks when every refrigerator in town seems to quit at once.
A tech's hour earns the most when the repair closes on the first visit. Claims that pay a set amount however long the job runs, parts that arrive a week later, and free returns for the same fault all pull the number down. The GM decides the diagnostic fee, how many slots each partner gets, and how fast back-ordered jobs get rebooked, then checks the number by payer each week.
Partners grade the branch
Treat each brand's and warranty company's scorecard like a review of the branch. Ask every partner what it tracks for your market, such as days to first visit, days to finish and repeat visits, and how those numbers affect the calls it sends. Review them each month with the operations manager, the same way you review your own reviews.
Plan the year around the busy weeks
Your own call history shows when the board fills. Look for the weeks after the first heat wave for refrigerators and freezers, and the days before big holiday meals for ovens and ranges. The GM plans time off, overtime, Saturday coverage and parts stock around those weeks. That way paying customers aren't turned away while warranty calls take every slot.
How much appliance repair general managers make
The closest BLS group for appliance repair general managers is general and operations managers. General and operations managers who work for household goods repair shops earned a median of $78,060 a year ($37.53 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 4,500 of the 3,503,020 general and operations managers in that survey work for household goods repair shops.
Mostly salary, with a bonus on the market's profit, often with part tied to review scores and partner ratings.
Household goods repair shops
$78,060$78,060 median Middle half $54,990–$101,040 10th–90th $42,480–$152,040
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Household goods repair shops
$42,480
$54,990
$78,060
$101,040
$152,040
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for appliance repair companies on their own. These figures cover personal and household goods repair businesses, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has run a service branch where part of the revenue came from warranty or insurance claims
Splits the market's results by payer, tech and appliance type before deciding what to change
Keeps partners happy without letting them take over the schedule
Can explain to a homeowner why their warranty company, not the shop, decides what's covered
Gives the operations manager and office lead clear numbers and backs their calls
Teach these on the job
Each partner's scorecard and dispatch rules
Your diagnostic fee and pricing policy
Appliance basics: sealed system, cooking, laundry and dishwasher work
Local registration and business license steps
The reports in your field service software
A GM works from field service dashboards, partner portals that show claims and ratings, review sites and the branch's back-order list. Ask finalists which partner scorecards they've been graded on before, and what they changed because of one.
Appliance repair general manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Acting on reviews
Online reviews mention long waits and technicians who upsell. What do you do?
A strong answer: Checks wait-time data, rides along and reviews sales practices, fixes capacity, coaches honest recommendations, responds to reviews and tracks results.
Behavioral · Turning teams around
Tell me what you fixed first when you took over a repair team with long waits or too many second trips.
A strong answer: Found the real cause through numbers and ride-alongs, fixed the biggest one first, such as job lengths or parts, and tracked results weekly.
Once the market has a season of its own results, set targets from them, with paid and warranty work read apart.
Revenue per hour
Each week, divide the market's finished repair revenue by all paid tech hours. Report paid repairs and warranty work on separate lines, because claims that pay a flat rate lower the blended number.
Service Quality Score
Average of public review ratings for the market, read with each partner's rating of your branch. Look at the comments for repeat complaints about arrival times or part waits.
Customer Satisfaction Rating
Share of surveyed customers in the market who say they were satisfied, each month. Call back every unhappy customer within a day and note what the branch could have done differently.
Departmental Efficiency
Pick one measure per team and say how it's counted: first-visit fixes for techs, calls answered and booked for the office, parts on hand for the parts desk.
Career path
Lead technicianBecomes the branch's go-to tech for problem calls.
Why would an appliance repair GM lift 50 pounds or work outdoors?
This template asks for a GM who can lift up to 50 pounds and work in various weather conditions. For a GM, that usually means helping a tech slide out a range or washer on a ride-along, unloading a parts delivery, or walking to homes in rain or heat. If your GM won't do those tasks, edit the lines to match the job. Either way, tell candidates reasonable accommodation is available, and plan a dolly or a second person for heavy units.
How much does an appliance repair general manager make?
General and operations managers who work for household goods repair shops earned a median of $78,060 a year ($37.53 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $54,990 and $101,040 a year. Pay also depends on your local market, experience and bonus terms.
What should a GM do when a partner's rating of the branch drops?
Ask the partner for the calls behind the score, then sort them by cause: a slow first visit, a long parts wait, or a repeat visit for the same fault. Fix the biggest cause with the operations manager, and send the partner a short plan with a date. Then check the next quarter's numbers yourself before the partner does.
How should a GM handle home warranty customers?
Remember they didn't choose you; their warranty company did. They often don't know what their plan covers or why a repair waits for approval. Have the office explain the next step and who decides it, and keep notes of every call. When the plan won't cover something, tell the homeowner plainly and give them a price to fix it as a paying customer.
What should an appliance repair GM job ad say about the market?
List the brands and warranty companies the market serves, and about how much of a week they fill next to paying customers. Name your diagnostic fee policy and who sets prices. If the market is in California, say the GM keeps the state registration current for each location.
