An appliance repair chief executive officer splits the company's capacity among homeowners who pay their own bills, brands that pay warranty claims, and home warranty companies. The CEO also picks markets, plans how to add techs, raises money and answers to the company's owners or board.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, repair and maintenance businesses · BLS, May 2025
In this role, the CEO will set forth the vision for the company, oversee its growth, and handle major business strategies to ensure success in the competitive appliance repair industry. The CEO is responsible for steering the company towards profitable and sustainable growth, while consistently meeting customer service standards.
2. Essential Duties and Responsibilities
Set the company's strategy and direction, creating a vision for success.
Develop and implement strategic plans to achieve growth targets.
Lead the executive team, providing guidance and direction.
Evaluate the success of the company in reaching its goals.
Represent the company to stakeholders, the media, and the public.
3. Key Tasks / Daily Activities
Oversee the company's fiscal activity including budgeting, reporting, and auditing.
Conduct regular meetings with department heads to ensure company efficiency.
Collaborate with the executive board to determine values and mission, and plan for short and long-term goals.
Review and analyze financial reports and other data.
Minimum 10 years of corporate managerial experience.
Strong understanding of corporate finance and performance management principles.
Excellent communication, leadership, and decision-making skills.
6. Preferred Experience
Master's degree in Business Administration.
Prior experience as a CEO or in a similar leadership role.
Experience in the home services or appliance repair industry.
7. Physical Requirements
The CEO role is not physically demanding. However, the CEO should be able to travel for business.
8. Work Environment and Schedule
Typical work hours are 9 am - 5 pm, Monday to Friday.
Occasional travel for business meetings and industry events.
9. Compensation and Benefits
The salary range is $150,000 - $200,000, depending on experience.
Benefits include Health, Dental, Vision, 401k, and potential for annual bonuses.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we believe in fostering a culture of growth and innovation. Our employees are our greatest asset and we are committed to helping them succeed. Together, we aim to provide top-tier appliance repair services that exceed customer expectations.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
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What shapes an appliance repair CEO's biggest calls
A repair company's work comes from three kinds of payers, its parts come from the brands, and its growth comes down to how many trained technicians it can put on the road. Those facts drive most of the CEO's decisions.
Three payers, three different businesses
Paying homeowners, appliance brands and home warranty companies all send work, but they don't pay alike. On warranty work the brand or the warranty company usually sets the rate and the rules, and a contract can end at renewal. The CEO sets each payer's share of the schedule, so no single partner can sink the year by cutting rates or pulling its calls.
California gives independent shops more access
California's Right to Repair Act took effect July 1, 2024. It covers appliances made and sold or used there since July 1, 2021 that wholesale for fifty dollars or more. Makers must offer owners and repair shops the parts, tools and manuals on the terms their authorized shops get. They must do it for three years after a model's last build date, or seven years if it wholesales for one hundred dollars or more. That changes what a brand authorization is worth. Source: California Bureau of Household Goods and Services: Right to Repair Act industry advisory (June 2024).
The technician pool is small
O*NET counts about 40,500 home appliance repairers in the whole country in 2025, and BLS projects about 2,800 openings a year, on average, through 2035. With a pool that small, a growth plan that counts on hiring experienced techs away from rivals can stall, so budget to train your own. The Labor Department has approved titles such as electrical appliance repairer and gas appliance servicer for registered apprenticeship programs. Source: O*NET OnLine: Home appliance repairers (49-9031.00).
Buying a shop means buying its accounts
If you grow by buying another shop, know that much of its value sits in relationships that may not move with the sale. Before you sign, check whether each brand authorization and home warranty contract will transfer to you or has to be won again. Look at how many of the seller's calls come from one partner, and meet the techs, since they can walk across the street the next week.
How much appliance repair chief executive officers make
The closest BLS group for appliance repair chief executive officers is chief executives. Chief executives who work for repair and maintenance businesses earned a median of $190,390 a year ($91.53 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $213,990 median for chief executives in all industries. About 710 of the 204,350 chief executives in that survey work for repair and maintenance businesses.
Most often a base salary with a yearly bonus on profit and growth targets. When the owners plan a sale, a hired CEO may be offered equity or a cut of the proceeds.
Repair and maintenance businesses
$190,390$190,390 median Middle half $116,500–$333,930 10th–90th $58,090–$514,770
All industries
$213,990$213,990 median Middle half $129,540–$356,200 10th–90th $75,700–$507,730
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Repair and maintenance businesses
$58,090
$116,500
$190,390
$333,930
$514,770
All industries
$75,700
$129,540
$213,990
$356,200
$507,730
BLS doesn’t publish pay for chief executives at household goods repair shops on their own, so these figures cover repair and maintenance businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has run a business paid partly by third parties, such as manufacturers, insurers or warranty companies
Weighs a partner contract by the margin it leaves, not by the call volume it brings
Can push back on a brand's or warranty company's rates and accept losing the account
Builds a plan for growing technicians, not only for growing sales
Reports plainly to owners or a board, bad news included
Teach these on the job
How brand and home warranty calls get booked, closed and billed
Which brands you're authorized for and what each program asks of you
The difference between sealed system, cooking and laundry work
The repair laws in the states where you have branches
Where your software splits revenue by payer and brand
Most of the CEO's view comes from the monthly close and from field service reports that split revenue, margin and rejected claims by payer and by brand. If those splits don't exist yet, say in the ad that building them with the CFO is part of the first year.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Choosing the work mix
Half your work comes from home warranty companies at low rates. It keeps technicians busy, but margins are thin. What do you do?
A strong answer: Measures margin by source, grows direct customer demand, negotiates rates and shifts the mix gradually without dropping volume all at once.
Behavioral · Expansion decisions
Tell me how you decided there was enough demand, and enough technicians who knew the right brands, before you added a service area.
A strong answer: Checked call volume, drive times and the brand mix in that area, lined up trained technicians and any authorizations before launch, set a measure of success and can say honestly how it went.
Use your own plan, not the template's samples, to set these with the owners or board, and read warranty and paid work on separate lines.
Revenue Growth
Compare each year with the last, split by paying customers, brand warranty claims and home warranty work. A jump that rests on one partner's dispatches is riskier than it looks.
Customer Satisfaction Rating
Average public review rating across every branch, read next to any scorecards your brand and warranty partners share. A strong public rating can hide a partner score that is slipping.
Employee Retention Rate
Share of staff still with you after a year, with technicians tracked on their own line. Losing a trained tech costs months of training and a route that sits short.
Increase in Market Share
Market share is hard to count for local repair work, so use proxies: calls booked per branch, partner dispatches you win against rivals, and search ranking in each service area.
Career path
General managerRuns one market's service team, office and profit.
Should an appliance repair company stay authorized with the brands?
It depends on what each brand's program costs you and sends you. Authorization brings warranty calls, training and parts, but the brand sets the rate, the claim steps and the paperwork. Run each program's numbers on its own: calls per month, average claim, rejected claims, and trips per finished job. In California, a shop that isn't the brand's authorized provider must tell the customer so in writing before the repair. It must also say if it uses used parts or parts from a supplier other than the maker.
How much does an appliance repair chief executive officer make?
Chief executives who work for repair and maintenance businesses earned a median of $190,390 a year ($91.53 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $116,500 and $333,930 a year. Pay also depends on your local market, experience and bonus terms.
Does California's Right to Repair Act cover every appliance?
No. It covers electronic and appliance products made on or after July 1, 2021, sold or used in California since then, with a wholesale price of fifty dollars or more. Makers don't have to share trade secrets, sell parts they no longer give authorized providers, or help override an owner's antitheft settings. They can also skip the rules by giving a readily available replacement product that is as good or better, at no charge.
Should an appliance repair company take home warranty work?
Many do, because it fills open slots and brings new homeowners who may call back later as paying customers. The catch is that the warranty company sets the rate, and its contract decides what's covered and whether a unit gets repaired or replaced. Cap the share of your schedule it gets, track the margin on each job, and keep enough room for paying customers who expect a quick visit.
What makes an appliance repair company easier to sell?
Work that doesn't hang on one partner, technicians you trained yourself, and brand authorizations and warranty contracts a buyer can keep. Clean claim records help too: what each partner paid, what it rejected and why. A buyer will ask how many calls come from your largest partner and what happens if it leaves, so the CEO should know that answer years before a sale.
