Appliance repair job descriptions
Every role a $20M business in this industry hires for: 18 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.
Leadership 4
Chief Executive Officer
An appliance repair chief executive officer splits the company's capacity among homeowners who pay their own bills, brands that pay warranty claims, and home warranty companies.
Chief Operating Officer
An appliance repair chief operating officer sets the rules every branch follows to book, diagnose and close calls, order parts and file warranty claims.
Chief Financial Officer
An appliance repair chief financial officer keeps the cash plan, the budget and the monthly numbers, and shows the owners which kinds of work earn money.
General Manager
An appliance repair general manager owns one market's profit: the technicians, the office, the parts desk and the local partner accounts.
Managers 6
HR Manager
An appliance repair HR manager recruits, trains and keeps the technicians who work alone in customers' homes.
Marketing Manager
An appliance repair marketing manager wins the paid repair calls, the ones homeowners book on their own, through local search, paid ads and the company's listings.
Office Manager
An appliance repair office manager leads the CSRs and the parts desk, gets warranty claims into each brand's and warranty company's portal, and keeps the company's brand authorizations in good standing.
Operations Manager
An appliance repair operations manager runs the field each day: building routes, matching each call to a tech with the right skills and brand training, and chasing the parts jobs are waiting on.
Sales Manager
An appliance repair sales manager wins and keeps the accounts that send repeat repairs: home warranty networks, property managers, landlords, builders and appliance dealers.
Warehouse Manager
An appliance repair warehouse manager runs the parts room: receiving, the shelf layout, the special-order shelf, the daily van restock and the accounts with parts distributors.
Office and sales 5
Customer Service Representative
An appliance repair customer service representative takes calls about broken refrigerators, washers, dryers and ranges.
Dispatcher
An appliance repair dispatcher sends each repair to a tech who is cleared for that brand and likely carries the part, then builds the routes around those choices.
Bookkeeper
An appliance repair bookkeeper follows the money from homeowners who settle up with the tech in the kitchen, manufacturers paying for warranty repairs, and home warranty companies.
Inventory Specialist
An appliance repair inventory specialist keeps parts for each brand and model on the shelf and on every tech's van.
Sales Representative
An appliance repair sales representative sells the company's repair and maintenance plans, mostly to homeowners the shop has already served, and signs small landlords and property managers to service agreements.
In the field 3
Appliance Technician
An appliance technician drives to customers' homes to find and fix broken refrigerators, washers, dryers, ranges and dishwashers.
Apprentice / Helper
An appliance repair apprentice rides with a technician on in-home calls, carrying parts and tools, helping move heavy units, and setting up and cleaning up at each stop.
Lead Technician
A lead appliance technician takes the repairs route techs couldn't close: refrigerators with sealed system faults, control boards that fail now and then, and gas ranges and dryers that won't light.
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I have to turn it off today, we have so many applicants I can’t keep upJC Chanowsky, Patriot Illumination
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