A restoration rehash specialist calls back the jobs that slipped away: estimates that went quiet, mold checks that never led to cleanup, and water jobs that were dried out but never rebuilt. They learn why each one stalled and book the next visit with a project manager or sales rep.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, administrative, support, and waste services businesses · BLS, May 2025
The Rehash Specialist plays a critical role in reviving lost leads and re-engaging past prospects to generate additional revenue for our restoration contracting business. By employing targeted strategies, this role not only bridges the gap between previous inquiries and actionable sales opportunities but also strengthens customer relationships and drives business growth.
2. Essential Duties and Responsibilities
Review and analyze historical lead data to identify re-engagement opportunities.
Initiate follow-up communications with lost leads through phone calls, emails, and other channels.
Coordinate closely with sales and operations teams to align re-engagement efforts with overall business objectives.
Maintain accurate records and update CRM systems with lead engagement details.
Upsell additional restoration services to previously engaged customers to boost revenue.
3. Key Tasks / Daily Activities
Execute daily outreach calls and scripted emails to re-engage potential clients.
Track all interactions and update lead statuses in the CRM system consistently.
Provide prompt responses to customer inquiries and resolve any engagement issues.
Collaborate with restoration contractors to develop customized solutions for returning customers.
Monitor and report daily conversion metrics and follow-up outcomes to management.
4. Key Performance Indicators (KPIs)
Revenue per re-engagement: Target of $150 per hour.
Callback conversion rate: Achieve >20% conversion from initial outreach.
Re-engaged lead rate: Secure at least 30% reactivation of lost prospects.
Customer Satisfaction Rating: Maintain an average rating of >4.8 stars.
5. Required Qualifications and Skills
Bachelor’s degree in Business, Marketing, or a related field.
Minimum of 2 years’ experience in sales or customer engagement roles.
Exceptional verbal and written communication skills.
Proficiency in CRM software and Microsoft Office applications.
Strong ability to multitask and adapt in a fast-paced environment.
6. Preferred Experience
Experience within the restoration, home services, or contracting industries.
Familiarity with digital marketing strategies and lead generation techniques.
Proven track record in converting inactive leads and driving sales growth.
Previous exposure to a fast-paced, goal-driven work setting.
7. Physical Requirements
Ability to sit or stand for extended periods during work hours.
Capacity to travel locally for meetings with prospects and clients.
Ability to lift up to 20 lbs for transporting marketing materials.
Comfortable working in both office settings and field environments.
8. Work Environment and Schedule
Standard business hours with occasional evening or weekend requirements.
Work predominantly in an office environment with some local travel.
Hybrid work model allowing for both remote and on-site responsibilities.
Minimal on-call duties during peak restoration periods.
9. Compensation and Benefits
Salary range: $45,000 - $60,000 per year, based on experience.
Commission incentives based on successful re-engagement and revenue generation.
Comprehensive benefits package including Health, Dental, and Vision coverage.
401(k) plan with company matching contributions.
Additional perks such as paid time off and opportunities for professional development.
10. Company Culture and Overview
We are a forward-thinking company that values innovation, collaboration, and continuous growth. Our culture is built on empowering employees to share ideas and drive success in the restoration industry. We are committed to fostering an inclusive environment where every team member is given the tools and opportunities to excel and make a significant impact. This is a place where your professional ambitions are supported and your contributions truly matter.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
In most trades, rehash means chasing quotes that went cold. In restoration, almost every lost job is tied to an insurance claim, and the reason it stalled is often out of the owner's hands.
Dried out, but never rebuilt
Plenty of water jobs end when the drying gear leaves, with cut drywall and no signed rebuild contract. The owner may be waiting on the adjuster, getting other bids, or just stuck. These are the best calls on the list. Your crew knows the house, the photos and moisture logs are on file, and the owner already let you in once.
Each type of loss stalls for its own reason
A mold estimate often stalls because the owner wants a second opinion or doubts the problem is real. A fire job stalls over contents, smoke odor, or a slow claim. A water estimate may be waiting on a supplement. The specialist works out which it is, then sends the right person: a project manager to walk the job again, or a sales rep to sit down with the owner.
The claim sets the timing of each call
A rebuild often can't be signed until the adjuster okays the estimate or a supplement. That can take weeks. So the specialist reads the claim notes before each call and asks the right question. "Has your adjuster sent the new estimate?" works better than "Are you ready to sign?"
Storm leads have a short calling window
In a hard freeze or big storm, the office turns people away or can't get back to everyone who left a message. Those callers made an inquiry. Under the FTC and FCC do-not-call rules, an inquiry opens a three-month window to call, national registry or not. If the person asks you to stop, you stop. Work the storm list first, while the window is open. Source: FTC: Q&A for telemarketers and sellers about the Do Not Call provisions of the Telemarketing Sales Rule.
How much restoration rehash specialists make
The closest BLS group for restoration rehash specialists is telemarketers. Telemarketers who work for administrative, support, and waste services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $35,450 median for telemarketers in all industries. About 39,850 of the 58,430 telemarketers in that survey work for administrative, support, and waste services businesses.
The blueprint pairs a salary with commission tied to revenue the role wins back. Pay it on invoiced rebuild and cleanup work, and put in writing how it's shared when a project manager closes the job.
Administrative, support, and waste services businesses
$33,490$33,490 median Middle half $28,770–$37,420 10th–90th $25,830–$44,470
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Administrative, support, and waste services businesses
$25,830
$28,770
$33,490
$37,420
$44,470
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for telemarketers at remediation companies on their own, so these figures cover administrative, support, and waste services businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Reads a moisture log, a photo set and an estimate, and explains them simply
Talks about insurance claims in plain words without promising coverage
Calls people after a fire or flood with tact and good timing
Works long call blocks on remote days with no one checking in
Keeps CRM stages honest, so the pipeline report means something
Teach these on the job
The stages of a restoration job: mitigation, contents, rebuild
How supplements and adjuster re-inspections work
How to check claim status in the job file before a call
Your scripts for water, fire and mold files
Calling hours and how to use your internal no-call list
Build the call list from saved reports in your job software or CRM: estimates with no signed contract, and mitigation jobs with equipment picked up but no rebuild. Before adding a dialer or texting tool, have a lawyer check the federal and state consent rules for calls and texts to cell phones.
Restoration rehash specialist interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
The blueprint's numbers are a place to begin. Track a month of calls before you fix targets, and compare water, fire and mold files separately, since a mold file and a water file close at very different speeds.
Revenue per re-engagement
Revenue from reopened jobs divided by the hours logged on rehash calls and follow-up. Credit only files that had truly stalled, not ones a project manager was about to sign anyway.
Callback conversion rate
Of the people the specialist actually reached, how many booked an inspection, a second walk-through or a signed contract. Pull it from call results in the CRM each week, split by loss type.
Re-engaged lead rate
Of the lost or stalled files worked in a month, how many moved back to an active stage. Leave out people on your no-call list, so the number reflects real chances.
Customer Satisfaction Rating
Survey scores from owners whose jobs restarted after a rehash call. Compare them with your other jobs; a gap may mean reopened files get rushed or handed off poorly.
Career path
Insurance or collections call centerLearns to work a call list and talk about claims and money calmly.
Rehash SpecialistReopens stalled estimates and unsold rebuilds.
What is a rehash specialist at a restoration company?
It's an inside sales job built around second chances. The specialist works through unsigned estimates, mitigation jobs with no rebuild contract, fire jobs stuck on contents, and callers the office couldn't serve during a surge. Part of the work is finding out what really stopped the sale. The other part is booking the next visit.
How much does a restoration rehash specialist make?
Telemarketers who work for administrative, support, and waste services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $28,770 and $37,420 a year. Pay also depends on your local market, experience and overtime.
Which lost jobs should a rehash specialist leave alone?
Anyone who told you to stop calling. Also files where the owner is disputing your bill, where a public adjuster or attorney now speaks for the owner, or where the job went to court. Those need the sales manager or the company owner, not a sales call. Flag them in the CRM to keep them off every list.
Who should ask for the rebuild: the project manager or the rehash specialist?
The project manager, while the drying is still going on and the owner sees your crew every day. Rehash catches the files where that didn't happen. Give the specialist a daily report of jobs where equipment was picked up and no rebuild contract is signed, and have them call within the week.
Can a restoration rehash specialist work remotely?
Most of the work happens by phone, email and CRM, and the blueprint describes a hybrid setup. Keep some office days in the plan. A new specialist learns faster by hearing project managers talk through claims, and a stalled file often needs a quick question to the person who walked the loss.
What if the owner went with the insurer's suggested contractor?
Thank them, ask whether the work was finished, and leave the door open. Say nothing bad about the other contractor or the owner's choice. If they mention new problems, such as a musty smell or a soft floor, offer an inspection. Log why they chose the other company; over a few months those reasons tell the sales manager what to fix.
