Restoration contractors job descriptions
Every role a $20M business in this industry hires for: 21 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.
Leadership 4
Chief Executive Officer
A restoration CEO leads a company that dries out, cleans and rebuilds homes and small businesses after water, fire, smoke and mold damage.
Chief Operating Officer
A restoration COO runs everything the crews do: emergency calls, drying and mold jobs, and rebuilds after water, fire and smoke damage.
Chief Financial Officer
A restoration CFO keeps cash moving at a company paid mostly through insurance claims, often weeks after the crew leaves.
General Manager
A restoration general manager runs the company's daily work: the drying crews, the rebuild jobs and the office.
Managers 9
Field Supervisor
A restoration field supervisor runs the job sites day to day after floods, fires and mold.
HR Manager
A restoration HR manager finds and keeps the people who answer water, fire and mold calls at all hours, from drying techs to rebuild carpenters.
Marketing Manager
A restoration marketing manager makes your company the first call for a flooded basement, a kitchen fire or a burst pipe.
Office Manager
A restoration office manager runs the paper side of every claim: the signed forms, photos, moisture logs, invoices and calls that get a water, fire or mold job paid.
Operations Manager
A restoration operations manager makes sure every flood, fire and mold job has a crew, from the midnight emergency call to the last week of a rebuild.
Production Manager
A restoration production manager runs the work on every open loss, from drying and mold cleanup to the last coat of paint on the rebuild.
Project Manager
A restoration project manager owns each water, fire or mold claim once the emergency work is under way.
Sales Manager
A restoration sales manager coaches the reps who keep plumbers, agents and property managers sending flood, fire and mold work your way.
Warehouse Manager
A restoration warehouse manager oversees the shop where the drying gear, chemicals and customers' boxed-up belongings live.
Office and sales 6
Customer Service Representative
A restoration customer service representative runs the office phone line and keeps owners and adjusters informed on each flood, fire or mold job until it closes.
Dispatcher
A restoration dispatcher picks the crew and gear for each burst pipe, sewage backup and fire loss, and gives the owner an arrival time.
Bookkeeper
A restoration bookkeeper posts claim payments, bills homeowners for what they owe, pays vendors and subs, and balances the books each month.
Inventory Specialist
A restoration inventory specialist keeps the shelves stocked with what crews use up on each job, like plastic sheeting, filters, masks and cleaning products.
Sales Representative
A restoration sales representative wins water, fire and mold losses by building a route of referral partners, mostly in plumbing, insurance and property management.
Rehash Specialist
A restoration rehash specialist calls back the jobs that slipped away: estimates that went quiet, mold checks that never led to cleanup, and water jobs that were dried out but never rebuilt.
In the field 2
Lead Technician / Specialist
A lead restoration technician runs the crew on flooded, burned and moldy buildings.
Technician / Helper
A restoration technician does the hands-on work after a flood, fire or mold problem: extracting water, tearing out wet materials, setting and checking drying equipment, and cleaning and disinfecting.
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Within two weeks, I had interviews and found an amazing candidate.Whitney White, Wise Coatings
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