A roofing dispatcher builds each day's schedule for tear-off crews, repair techs, shingle drops and dumpsters, then rebuilds it when rain or wind moves in. After a hail or wind storm, they decide which leaking roofs get a tarp crew first and who gets bumped to make room.
By the HireBus team · Updated · Pay data: BLS, May 2025
The Dispatcher plays a critical role in ensuring the seamless coordination of roofing crews and logistics, directly contributing to timely project execution and high customer satisfaction. This role manages daily calendars, assigns crews, and facilitates effective communication between field teams and office operations.
2. Essential Duties and Responsibilities
Assign roofing crews to projects based on availability and expertise.
Manage and maintain operational calendars to ensure timely job scheduling.
Coordinate logistics between clients, field teams, and external contractors.
Communicate updates and resolve scheduling conflicts to maintain workflow efficiency.
3. Key Tasks / Daily Activities
Monitor daily schedules and update crew assignments accordingly.
Adjust assignments in response to weather changes and emergency situations.
Utilize dispatch software to track project statuses and communicate with teams.
Follow up with crews and clients to confirm appointment details and address concerns.
4. Key Performance Indicators (KPIs)
On-time job dispatch rate: 95% or higher.
Crew utilization efficiency: 90% or higher.
Customer satisfaction rating: >4.8 stars.
Dispatch error rate: <2% instances of scheduling mistakes.
5. Required Qualifications and Skills
High school diploma or equivalent.
Minimum of 2 years’ experience in dispatch, operations, or related home services field.
Excellent organizational and time management skills.
Strong communication and problem-solving abilities.
Proficient in using scheduling and dispatch software.
6. Preferred Experience
Prior experience dispatching for roofing or construction crews.
Background in the home services or contracting industry.
Familiarity with roofing industry standards and safety protocols.
Experience in coordinating logistics and managing multi-site operations.
7. Physical Requirements
Ability to sit for extended periods at a desk and work on a computer.
Occasional travel between job sites may be required.
Capacity to lift up to 15 pounds when needed.
Adequate visual and auditory acuity to operate dispatch systems effectively.
8. Work Environment and Schedule
Typical work hours are Monday to Friday, 8am to 5pm.
May require extended hours during peak roofing season.
Occasional travel or on-call duties for emergency dispatch reasons.
Office-based environment equipped with modern dispatch and communication tools.
9. Compensation and Benefits
Salary range: $45,000 - $55,000 USD per year based on experience.
Performance-based bonus structure.
Comprehensive Health, Dental, and Vision insurance plans.
401(k) plan with company matching.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we are committed to fostering an inclusive and dynamic work environment where every team member is empowered to grow professionally and personally. Our culture emphasizes collaboration, innovation, and a passion for excellence, making it the perfect place for motivated individuals to thrive and make a meaningful impact in the roofing and home services industry.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Dispatchers in most trades send one tech to one call. A roofing dispatcher moves whole crews, plus the trucks that bring the shingles and haul off the old roof, and one forecast can undo the plan overnight.
A tear-off is a go or no-go call
Once a crew strips a roof, the house is open until new underlayment goes down. So the dispatcher checks the rain and wind forecast the afternoon before and again at dawn. Then they agree with the production manager on whether the job starts. If it moves, the crew, the shingle drop and the dumpster move with it. The homeowner hears about it before any truck pulls up.
Three arrivals have to line up
A replacement needs materials on site, a roll-off dumpster or dump trailer in the driveway, and the crew, usually in that order. If the supplier lands the bundles on the roof, its truck needs a clear spot close to the house. The dispatcher confirms each delivery window and asks the homeowner to move cars and open the gate. They also note pets, sprinklers and power lines near the drop spot.
Storm days split the crews
After hail or high wind, tarp and leak jobs pile up on top of the replacements already on the calendar. The dispatcher groups tarp jobs by area and sends the worst leaks first. With the production manager, they decide whether to pull a crew off a replacement for a day. Every change means a call to the homeowner who got pushed back.
Many crews are subs
Roofing companies often install with a mix of their own crews and subcontracted crews paid by the job. A sub can turn down a date or arrive short-handed. The dispatcher confirms crew size the day before. They send the details that change the work, like layers to tear off, a steep pitch or decking to replace. They also check with the office that the sub's paperwork is current.
Repairs and inspections fill the gaps
Between replacements, the dispatcher books repair techs for leaks, flashing and storm patches, and gets warranty callbacks out fast. Some cities also inspect a reroof partway through and again at the end. Firestone, Colorado, for example, wants the roof dried in for its mid-roof inspection. The contractor or homeowner has to set the ladder. So nobody waits on the inspector, the dispatcher books those visits early. Source: Town of Firestone, Colorado: Residential asphalt shingle re-roofing requirements.
How much roofing dispatchers make
Dispatchers who work for roofing contractors earned a median of $25.44 an hour ($52,910 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $50,340 median for dispatchers in all industries. About 130 of the 202,810 dispatchers in that survey work for roofing contractors.
The template pays a yearly salary plus a performance bonus, though some roofers pay dispatchers hourly with overtime. Paying a salary doesn't by itself exempt a dispatcher from overtime, so check federal and state rules before storm season.
Roofing contractors
$52,910$52,910 median Middle half $46,480–$62,400 10th–90th $38,100–$66,360
All industries
$50,340$50,340 median Middle half $42,750–$62,450 10th–90th $36,030–$78,140
$30k$40k$50k$60k$70k$80k$90k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Roofing contractors
$38,100
$46,480
$52,910
$62,400
$66,360
All industries
$36,030
$42,750
$50,340
$62,450
$78,140
BLS reports residential and commercial roofing contractors together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Keeps crews, deliveries and dumpsters on one calendar without dropping any of them
Makes a call by early morning when the forecast turns
Short, clear updates to homeowners, crew leads and suppliers
Complete job notes: address, layers, pitch, color, access and pets
Stays polite and firm with a sub who is running late or short
Learns which jobs pair well on the same day and which supplier serves which area
Teach these on the job
Roofing terms like squares, tear-off, decking, drip edge and ridge cap
Your roofing CRM and the stages a job moves through
Your weather rules for starting and stopping a tear-off
Your suppliers' delivery windows and order cutoffs
How insurance jobs and retail jobs move differently through your office
The schedule usually lives in a roofing job system (AccuLynx, Roofr and JobNimbus are three), with supplier ordering portals, a weather radar app and CompanyCam or another photo app open beside it. Some offices still keep the crew board on a whiteboard or a shared calendar next to the software.
Roofing dispatcher interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Set targets from your own weeks. One from last storm season and one from a slow month show what good looks like here.
On-time job dispatch rate
Jobs where the crew, the materials and the dumpster were all on site on the booked day, out of all jobs that week. Rain moves get their own count, so they don't cover up planning misses.
Crew utilization efficiency
Crew days spent working on a roof, divided by the crew days you had available. Pull it from the schedule each week, and keep rain days apart from days lost to poor planning.
Customer satisfaction rating
Average rating from the survey you send after each job, by dispatcher and by month. Read low scores for no-shows, surprise date changes or a blocked driveway.
Dispatch error rate
Log every scheduling mistake, such as a wrong address, the wrong shingle color on the order, a double-booked crew or a missed delivery. Divide by jobs scheduled that month and fix the error that repeats.
They schedule replacements, repairs and inspections, assign crews, and book shingle drops and dumpsters so everything reaches the house in the right order. When weather moves a job, they rebuild the day and call the homeowners affected. They also keep job notes current, so the crew, the office and billing all see the same address, color and scope.
How much does a roofing dispatcher make?
Dispatchers who work for roofing contractors earned a median of $25.44 an hour ($52,910 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $46,480 and $62,400 a year. Pay also depends on your local market, experience and overtime.
How is a roofing dispatcher different from a customer service rep?
The customer service rep answers the phone, takes leak calls and sets inspection appointments for the sales reps. The dispatcher plans what happens after a roof is sold: which crew, which day, and when the shingles and dumpster arrive. One person can cover both in a small office, but after a big storm either job alone can fill a day.
Does a roofing dispatcher need roofing experience?
Not always. Scheduling experience from another construction or home service business transfers well, and so does time at a roofing supply house. What takes longer is learning how a roof job runs, from tear-off and dry-in to shingles and cleanup. Have a new dispatcher spend a day or two at a replacement early on, so the job notes make sense to them.
Who decides when a roofing crew comes off the roof for weather?
The foreman or field supervisor on site makes that call, under the safety rules your production manager sets. The dispatcher handles everything around it: moving the next job, warning the homeowner and rebooking the delivery. Write the weather rules down so the office and the crews are working from the same ones.
What should a roofing dispatcher job ad include?
List the number of crews and repair techs on the board, whether they're your own crews or subs, and the software you use. Include the start time and describe storm season honestly, with its Saturdays and on-call leak calls. Note if the role also sets inspections or covers the main phone line.
