A window cleaning rehash specialist calls and emails homeowners who were quoted but never booked, plus past customers who skipped a season. The goal is to get them back on the calendar, ideally on a recurring plan or with an add-on such as gutters or screens.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, administrative and support services businesses · BLS, May 2025
Serve as the primary point of contact to re-engage lost leads and prospects in the window cleaning sector. Drive additional revenue by revitalizing interest and converting previous inquiries into successful appointments. Collaborate closely with the sales team and management to ensure streamlined processes. Enhance customer satisfaction through professional and persistent follow-up practices.
2. Essential Duties and Responsibilities
Revisit and analyze previous leads to identify opportunities for conversion.
Proactively re-engage prospects through phone calls, emails, and other communication channels.
Maintain accurate records of all interactions and update the CRM system consistently.
Liaise with the sales team to tailor offers and discounts based on customer history.
Provide timely feedback on customer trends and obstacles to the management team.
3. Key Tasks / Daily Activities
Review and prioritize a list of lost leads for potential re-engagement.
Conduct daily outreach via phone and email to reconnect with previous prospects.
Document outcomes of each interaction and schedule follow-up calls as needed.
Coordinate with team members to resolve any service or scheduling concerns during rehash efforts.
4. Key Performance Indicators (KPIs)
Re-engagement Rate: Achieve a minimum re-engagement rate of 60% on targeted leads.
Conversion Rate: Attain a lead-to-sale conversion rate of at least 20%.
Revenue per Transaction: Generate an average additional revenue of $150 per successful rehash sale.
Customer Satisfaction Rating: Maintain a customer satisfaction score of over 4.8 stars.
5. Required Qualifications and Skills
Bachelor’s degree or equivalent experience in business, communications, or related field.
Minimum of 2 years’ experience in sales, customer service, or lead re-engagement roles.
Excellent verbal and written communication skills with a persuasive approach.
Proficient in CRM software and Microsoft Office Suite.
Strong problem-solving skills and a detail-oriented mindset.
6. Preferred Experience
Experience in the home services or window cleaning industry.
Proven track record of successful lead conversion and revenue growth.
Familiarity with sales process improvements and customer retention strategies.
Background in telemarketing or appointment setting roles.
7. Physical Requirements
Able to work primarily at a desk for extended periods.
Occasional lifting of files, promotional materials, or light office equipment (up to 15 lbs).
Frequent use of a computer and telephone throughout the workday.
Comfortable working in a typical office environment.
8. Work Environment and Schedule
Standard office hours from 9:00 AM to 5:00 PM, Monday through Friday.
Possibility of occasional extended hours during peak periods.
Remote work options may be available pending company policies.
Minimal travel may be required for team meetings or training sessions.
9. Compensation and Benefits
Base salary ranging from $40,000 to $55,000 per year, based on experience.
Performance-based bonuses and commission opportunities available.
Health, Dental, and Vision insurance coverage provided.
401(k) plan with company match and additional fringe benefits.
Opportunity for professional development and career growth.
10. Company Culture and Overview
We are a growth-oriented company with a deep commitment to customer satisfaction.
Our team values collaboration, innovation, and continuous learning.
We foster an inclusive and supportive work environment where ideas are celebrated.
Join us to contribute to a culture of excellence and help shape the future of home services.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What makes rehash work different in window cleaning
Every rehash specialist calls people who didn't buy the first time. In window cleaning the list is last season's quotes and lapsed regulars, and the spring calendar is the deadline.
Four kinds of lost lead
The list mixes web quotes that never booked, in-home estimates that stalled, one-time cleans that never turned into a plan, and regulars who skipped a season. Each gets a different first line: a fresh quote, a plan offer, or a simple note that their usual spring week is open.
The season sets the call list
Calls in late winter fill spring dates before new leads take them. Early fall is the time to reach last year's gutter customers. In midsummer, the best calls go to customers already on the schedule, offering screens, tracks or a driveway wash on the same visit.
Last spring's quote may be off limits
The National Do Not Call Registry exemption for someone whose only contact was a quote request lasts three months. For a past purchase it lasts 18 months, so a regular last cleaned two springs ago is out too. Unless the homeowner agreed in writing to more calls, scrub those lists against the Registry before anyone dials. Source: FTC: Complying with the Telemarketing Sales Rule.
A web form isn't texting permission
If your old quotes came in through a web form, check its wording before a text campaign. Under FCC rules, marketing calls or texts to a cell phone sent by autodialer or with a prerecorded message need the homeowner's prior express written consent. A text back saying stop, quit or unsubscribe ends that consent. Source: eCFR: 47 CFR 64.1200, delivery restrictions.
Old notes point to the add-on
The last estimate or crew note often says what the house needs: hard water on the back slider, torn screens, clogged gutters, a stained driveway. A specialist who reads it before calling can offer that, at a price the sales manager set, instead of opening with a coupon.
How much window cleaning rehash specialists make
The closest BLS group for window cleaning rehash specialists is telemarketers. Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $35,450 median for telemarketers in all industries. About 39,850 of the 58,430 telemarketers in that survey work for administrative and support services businesses.
The template lists a salary range plus bonuses and commission. Pay commission once a rehash job is cleaned and invoiced, so spring cancellations don't count. Being salaried doesn't exempt a phone seller from overtime.
Administrative and support services businesses
$33,490$33,490 median Middle half $28,770–$37,420 10th–90th $25,830–$44,470
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Administrative and support services businesses
$25,830
$28,770
$33,490
$37,420
$44,470
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS counts too few telemarketers at building services companies for a steady figure, so these figures cover administrative and support services businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Comfort making dozens of outbound calls a day and keeping each one friendly
A good ear for whether a homeowner's no means never or just not this spring
Logging each call's result and next date before dialing the next number
Clear, persuasive writing for follow-up emails
Strict respect for do-not-call requests
Teach these on the job
Your services, add-ons and recurring plan options
How to requote a house from an old estimate and photos
Building call lists by season: spring regulars, fall gutter customers
Your CRM's lists, tags and follow-up tasks
Answers to the usual objections: price, timing and we do it ourselves
Old quotes and customer history sit in Jobber, Housecall Pro, ResponsiBid or whatever system booked the original visit, and that is the specialist's main screen. Give them a dialer that logs each attempt, call lists already checked against the Registry, and a one-click do-not-contact button.
Run one full spring of rehash calls, then base each target on what your own lists produced.
Re-engagement Rate
Leads who replied with interest in a date or a price, by any channel, divided by leads on the list. Report old quotes, lapsed regulars and gutter customers separately.
Conversion Rate
Of the leads worked each month, how many end in a cleaned, invoiced job. Jobs booked and then cancelled in the spring rush don't count.
Revenue per Transaction
Average invoice on completed rehash bookings, pulled from billing each month. Break out add-ons, like a driveway wash or screen repair, to see which offers land.
Customer Satisfaction Rating
Survey customers after the first visit rehash booked, and pull up the notes from that booking call when a score is low. A date or price the crew couldn't honor becomes a coaching point.
Career path
Appointment setter or telemarketerAny outbound phone job builds the habits, and the template prefers it.
Rehash SpecialistWins back old quotes and lapsed regulars by phone and email.
Sales RepresentativeTrades the headset for walk-arounds and closes sales at the door.
Marketing coordinatorAnother route for strong writers: building the win-back emails and texts for the whole customer list.
In winter they can. In spring, inbound calls swallow every free minute, and the old quotes sit untouched exactly when they're worth the most. A rehash specialist works an assigned outbound list and is measured on bookings won back, while the CSR answers whoever calls. Both need your price list.
How much does a window cleaning rehash specialist make?
Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $28,770 and $37,420 a year. Pay also depends on your local market, experience and overtime.
Can a rehash specialist work from home?
Yes, if your phone system logs calls from home and the specialist can reach the CRM. A home desk keeps the same calling window as the office: under federal rules, no sales calls to a home before 8 in the morning or after 9 at night in the customer's time zone. Many states have their own telemarketing laws, so check your state's law before setting call blocks.
Who should a rehash specialist call first?
Start with recent quotes that are still inside the Do Not Call inquiry window and last season's regulars who haven't rebooked. Next come one-time customers from the past year who never joined a plan. Larger homes and customers who bought add-ons before are worth more time per call.
Should rehash offer discounts to win customers back?
Sparingly. The template lets the specialist tailor offers to a customer's history, so give them a short list of offers your sales manager picked, such as a free screen wash with a spring plan. A standing discount trains customers to hold off on booking until you phone them.
What background does a good rehash hire have?
Two years in sales, customer service or lead follow-up is the template's bar, with telemarketing or appointment setting as a plus. Look for someone who logs every call without being reminded. Window terms and pricing come from a few days beside the CSRs and a day out with a crew.
