A chimney service dispatcher builds each crew's day around the roof, the skills and the gear every job needs. They move roof work when the weather turns, run the fall waitlist, keep reline dates penciled in until the parts arrive, and send camera trucks where inspections need them.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building services companies · BLS, May 2025
As a Dispatcher in our Operations team, you will be the communication hub for our Chimney and Fireplace Services. You will be the vital link between our technicians and clients, ensuring service schedules are maintained, routes are efficiently assigned, and all jobs are tracked meticulously. Your role will contribute significantly to our commitment to deliver impeccable customer service and maintain a high level of operational efficiency.
2. Essential Duties and Responsibilities
Assigning and managing daily service routes to optimize technician efficiency.
Tracking ongoing jobs and providing real-time updates to clients as needed.
Managing service schedules, ensuring timely execution of all tasks.
Collaborating with various teams to troubleshoot and resolve operational issues.
3. Key Tasks / Daily Activities
Assigning routes to technicians at the beginning of each day.
Tracking the progress of ongoing jobs using our in-house software.
Communicating with clients regarding scheduling, delays, or other concerns.
Reviewing and updating service schedules as needed.
4. Key Performance Indicators (KPIs)
Route Efficiency: >90%
Job Tracking Accuracy: >95%
Client Satisfaction Rating: >4.8 stars
Schedule Adherence: >90%
5. Required Qualifications and Skills
High School Diploma or equivalent.
Minimum 2 years of experience in dispatch or similar roles.
Excellent communication and interpersonal skills.
Proficient in using scheduling and tracking software.
6. Preferred Experience
Experience in the home services industry, particularly in chimney and fireplace services.
Experience using GPS or similar tracking systems.
7. Physical Requirements
Ability to sit and work at a computer station for long periods.
8. Work Environment and Schedule
Typical work hours: 8am - 5pm, Monday to Friday.
On-call duties may be required during peak seasons.
9. Compensation and Benefits
Salary range: $40,000 - $50,000 per annum.
Health, Dental, and Vision insurance.
401k retirement plan.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we believe in growth, both for our company and our employees. We are passionate about delivering excellent home services and achieving customer satisfaction. We foster a culture of respect, collaboration, and innovation. We believe in empowering our employees to take initiative, improve processes, and deliver the best services to our clients.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Every job sends people, gear and usually a ladder up to a roof. The dispatcher matches all three to the house, the weather and a calendar that stays full from early fall on.
Booking notes set the crew size
The booking notes and the last report tell the dispatcher how tall the chimney is, how steep the roof, and how many flues there are. A tall masonry stack on a steep roof may take two people and the long ladders; a short chimney on a low roof may need one. Skills count too: a job your ads promise to a certified sweep gets one, gas work goes to someone trained on gas, and a crown rebuild to a mason. When a certificate lapses, the board changes that day.
Weather holds need a plan B
Frost, rain and wind stop roof work, and the operations manager makes that call. The dispatcher's part starts the day before: a day with roof jobs also carries a few inside jobs, such as a gas log service or a firebox repair, already confirmed with those customers as possible early visits. Then a hold is a swap, not a lost day. Held roof jobs move to the first dry opening, and the CSRs get the call list.
The fall waitlist is the dispatcher's
From early fall the calendar can run weeks out. The dispatcher keeps the waitlist in the order the branch has set, fills each cancellation from it the same day, and groups waiting homes by area so one opening can grow into a full route. Each week, send the general manager how far out every crew is booked.
A reline date stays penciled in
Parts approval is the operations manager's job; holding the date is the dispatcher's. Pencil the install in when the customer signs, and confirm it only when the office says the liner, cap and fittings are on the shelf. Tell the customer which kind of date they have. If a delivery slips, move the install before the crew loads the truck, and give the open slot to the waitlist the same day.
Cameras and trucks get booked too
O*NET's list of dispatcher tasks includes sending equipment and vehicles, not only workers, and here that's literal. A branch may have fewer chimney cameras than crews, one truck with the long ladders and one set up for liners. The dispatcher books Level 2 and real estate inspections against camera slots and keeps the liner truck free on install days. Source: O*NET OnLine: Dispatchers, except police, fire, and ambulance (43-5032.00).
How much chimney service dispatchers make
Dispatchers who work for building and home services companies earned a median of $20.94 an hour ($43,550 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $50,340 median for dispatchers in all industries. About 1,280 of the 202,810 dispatchers in that survey work for building services companies.
A yearly salary in the template. Fall on-call weeks can pile up hours, so have counsel check the duties before you decide no overtime is owed.
Building services companies
$43,550$43,550 median Middle half $37,060–$50,800 10th–90th $27,240–$65,630
All industries
$50,340$50,340 median Middle half $42,750–$62,450 10th–90th $36,030–$78,140
$20k$30k$40k$50k$60k$70k$80k$90k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building services companies
$27,240
$37,060
$43,550
$50,800
$65,630
All industries
$36,030
$42,750
$50,340
$62,450
$78,140
BLS doesn’t publish pay for chimney sweeps on their own. These figures cover services to buildings and dwellings, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Reads a booking note and a past report and sees what the job needs
Rebuilds a day before crews roll when frost or rain stops roof work
Keeps a waitlist fair and fills a cancellation within the hour
Tracks parts arrivals and holds tentative dates without losing them
Sends crews and customers texts that can't be misread
Teach these on the job
Chimney and roof setups: exterior masonry, interior stacks, factory-built chases
Which technicians are certified, trained on gas, or able to do masonry
Your weather rules and who makes the call
Job lengths for sweeps, Level 2s and relines
Your field software, GPS tracking and route tools
Dispatch works from the scheduling board in the field software, next to truck GPS, an hourly forecast and a list of which truck carries a camera, the long ladders or liner tools. GPS experience is a plus in the template.
Chimney service dispatcher interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Covering a sick technician
It's the peak of the fall rush. A technician calls in sick with [six] sweeps on the board. What do you do?
A strong answer: Moves what fits onto other routes by area and skill, keeps priority jobs like real estate deadlines and safety concerns, calls customers early with honest options and updates the board.
Behavioral · Rebuilding the day when a job runs long
Tell me about a day when one job ran hours long, like an inspection that turned up serious damage, and the rest of the schedule had to move. How did you handle customers?
A strong answer: Got a realistic finish time from the technician, moved or reassigned the later jobs, called each customer before their window with honest options, and updated the board.
Run the template's targets through one fall and one spring, then set your own from what the board shows.
Route Efficiency
Use GPS data on minutes and miles between jobs, compared with last year's numbers for those weeks. Grouping waitlist homes by area should show up here first.
Job Tracking Accuracy
Each week, pick a few closed jobs and check the software's status, times and notes against the technician's photos and the customer's invoice. Start with relines, which have the most steps to log.
Client Satisfaction Rating
Ask customers after each visit how well arrival times and changes were handled. Low scores usually trace to late arrivals, weather moves nobody called about or reline dates that slipped.
Schedule Adherence
Jobs done on the promised day and inside the arrival window, out of all jobs booked. Tag every miss with a cause, such as the wrong truck, a missing part, a job that ran long or weather, and fix the top planning cause first.
How long should a dispatcher book for each chimney job?
Set the lengths from your own job history, not a guess. A routine sweep on an easy roof is short, a Level 2 with attic and crawl space access runs longer, and a reline install takes much longer for two people. Track actual times in the software for a season, then update the defaults each spring.
How much does a chimney service dispatcher make?
Dispatchers who work for building and home services companies earned a median of $20.94 an hour ($43,550 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $37,060 and $50,800 a year. Pay also depends on your local market, experience and overtime.
Who owns the waitlist, the CSR or the dispatcher?
Put it with the dispatcher, who can see where crews will be and which openings make sense. The CSR adds callers to it with good notes and tells them honestly how long the wait is. Seat the two close together in the fall, so a cancellation becomes a filled slot in minutes.
What happens on a chimney dispatcher's on-call nights?
In the peak season someone answers after hours when a customer reports smoke or a damper stuck shut with a fire going, or when a truck breaks down. The on-call dispatcher follows the same 911-first script the CSRs use on fire calls, then decides with the operations manager whether a technician goes out tonight or first thing tomorrow.
What dispatch background fits a chimney company?
Two years of dispatch or similar work meets the template, and chimney experience is listed as nice to have. Scheduling for any company whose crews climb ladders and lose days to rain carries over best. The chimney part comes from riding along on a sweep and a reline install, and from sitting beside the operations manager on the first frosty morning.
