Chimney service sales representative job description
A chimney service sales representative inspects chimneys and fireplaces, shows homeowners what the camera found, and sells the fix: a reline, a crown, a cap, a damper or a new insert. They write each proposal from the evidence and close the sale without scaring anyone.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building services companies · BLS, May 2025
Serve as the primary point of contact for chimney and fireplace service inquiries, ensuring thorough and professional customer interactions. Conduct detailed inspections of chimneys and fireplaces to identify areas for improvement and safety upgrades. Recommend tailored solutions that drive value for homeowners while contributing to overall company revenue growth. Utilize industry knowledge and sales expertise to close upgrades and drive customer satisfaction.
2. Essential Duties and Responsibilities
Inspect chimneys and fireplaces to assess safety, maintenance needs, and potential upgrade opportunities.
Provide expert recommendations and solution options tailored to the customer’s specific requirements.
Close sales by effectively presenting upgrade plans and addressing customer concerns.
Collaborate with internal teams to ensure seamless scheduling and execution of upgrade projects.
3. Key Tasks / Daily Activities
Perform on-site inspections and document findings related to chimney and fireplace conditions.
Engage with homeowners to discuss findings and recommend appropriate upgrade solutions.
Follow up with potential leads and coordinate appointments for thorough evaluations.
Maintain accurate records of client interactions, inspection reports, and sales transactions.
4. Key Performance Indicators (KPIs)
New Chimney Upgrade Sales: Achieve a target of 15 upgrades per quarter.
Inspection to Upgrade Conversion Rate: Maintain a conversion rate of at least 25%.
Customer Satisfaction Rating: Exceed a rating of 4.8 stars on post-service surveys.
Monthly Revenue Generation: Attain a monthly revenue target of $8,000 from closed sales.
5. Required Qualifications and Skills
Minimum of a high school diploma or equivalent; relevant certifications are a plus.
2+ years of proven sales experience, preferably in a technical or service-oriented environment.
Excellent communication, negotiation, and customer service skills.
Ability to understand technical details of chimney and fireplace systems and effectively relay information.
6. Preferred Experience
Prior experience in the home services industry, specifically with chimney or fireplace inspections and upgrades.
A strong background in consultative sales and customer relationship management.
Familiarity with industry standards, safety regulations, and technical specifications.
A track record of achieving or exceeding sales targets in previous roles.
7. Physical Requirements
Ability to climb ladders and maneuver in elevated or confined spaces during inspections.
Capability to walk and stand for extended periods during on-site assessments.
Occasional lifting of tools and equipment up to 20 lbs.
Comfort working outdoors in various weather conditions.
8. Work Environment and Schedule
Typical work hours: Monday through Friday, 8:00 AM to 5:00 PM.
Some evening or weekend appointments may be required based on customer availability.
Occasional travel within the service territory to conduct on-site inspections and sales meetings.
On-call duties may be required during peak service periods.
9. Compensation and Benefits
Base salary ranging from $40,000 to $50,000 per year, depending on experience.
Attractive commission structure on closed sales and project upgrades.
Comprehensive health, dental, and vision insurance plans.
Additional benefits include a 401(k) plan, paid time off, and performance-based bonuses.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a culture that values innovation, teamwork, and professional growth.
We are committed to providing exceptional service to our customers while empowering our employees with the tools and training needed to succeed.
Our collaborative environment encourages each team member to contribute ideas and drive positive change.
Join us and become part of a dynamic team that is dedicated to excellence and customer satisfaction.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
In this template the rep is also the inspector. The homeowner can't climb up to check, so the rep's photos and clips are the only proof, and a sale is only as good as that proof.
Every line on the proposal points to a picture
Write the proposal from the inspection, one finding at a time: what it is, where it is, the photo or clip that shows it, and the fix. Send the clips home with the customer. If a line has no picture behind it, such as a guess about a stretch of flue the camera couldn't reach, say so plainly and price it as a possibility, not a finding.
A wood liner comes insulated
CSIA says a liner for a wood or other solid fuel stove needs insulation. It recommends insulating every liner on a wood-burning unit, since there is almost no way to prove a bare one meets NFPA 211 without taking the chimney apart. So the insulated liner is the wood option, not an upgrade. Gas and oil liners don't need it to meet the maker's terms, though it can help them work better in an outside chimney. Source: CSIA: Homeowner resources (liner insulation and aftermarket parts).
An insert is a venting sale
Under federal rules, a dealer may sell a new wood heater, such as a stove or an insert, only if it is EPA certified and has its permanent label. It must be put in the way the label and owner's manual say. The manual sets the liner and the clearances, so the rep reads it before pricing. Quote the insert, the liner and the install as one job. Check that the model is in stock or on order before you promise a date. Source: eCFR: 40 CFR 60.538, prohibited activities for new residential wood heaters.
A payment quoted to one homeowner is a different case
The official comments on Regulation Z leave direct personal contact out of "advertisement": a cost estimate for one customer, or talk about one deal. So a monthly payment worked out from the lender's quote for this homeowner is treated differently from the same figure on a flyer. A standard payment line printed on every proposal, or a letter to a list of past customers, can still count as an ad. Ask the sales manager before adding either. Source: CFPB: Regulation Z official interpretation, comment 2(a)(2), advertisement.
Factory-built fireplaces need matching parts
Not every fireplace is brick. A metal, factory-built fireplace or insert carries a safety listing for its own parts. CSIA notes that these units often get refitted with aftermarket parts that may not match the listing, and says it can't be certain what those parts do. Find the maker and model on the label before you quote a part. Price the maker's own part where one exists. Source: CSIA: Homeowner resources (liner insulation and aftermarket parts).
How much chimney service sales representatives make
The closest BLS group for chimney service sales representatives is sales representatives of services. Sales representatives of services who work for building and home services companies earned a median of $29.31 an hour ($60,970 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $69,990 median for sales representatives of services in all industries. About 40,700 of the 1,256,010 sales representatives of services in that survey work for building services companies.
The template pairs base pay with commission on closed upgrades. Decide whether a rep is paid on the signature or on the finished install, and whether a home-sale inspection that ends in no sale pays anything.
Building services companies
$60,970$60,970 median Middle half $45,780–$78,150 10th–90th $37,360–$98,900
All industries
$69,990$69,990 median Middle half $47,670–$100,480 10th–90th $37,980–$148,840
$0k$25k$50k$75k$100k$125k$150k$175k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building services companies
$37,360
$45,780
$60,970
$78,150
$98,900
All industries
$37,980
$47,670
$69,990
$100,480
$148,840
BLS doesn’t publish pay for chimney sweeps on their own. These figures cover services to buildings and dwellings, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Runs a full inspection with a camera and photographs every finding
Explains a cracked flue tile or a failing crown without drama
Offers a smaller fix when it will do the job
Climbs ladders, walks roofs and crawls attics, following your safety rules
Keeps after open proposals without pushing
Teach these on the job
The CSIA review and exam, if not yet certified
Liner types, sizing and insulation
Your insert, stove and gas log lines and their manuals
Your proposal software and price book
Your lenders' plans and the approved financing sheet
Reps carry a chimney camera, a tablet with the proposal software and price book, a strong light, a measuring tape or laser, and ladders with roof gear. Inserts and stoves sell from the makers' catalogs and manuals, plus any display models the branch keeps.
Chimney service sales representative interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Keeping findings honest
During a pre-sale inspection, the seller asks you to leave a problem out of the report. What do you do?
A strong answer: Says no politely, explains the report has to be accurate for safety and liability, and offers to quote the repair before the sale.
Behavioral · Closing hesitant customers
Tell me about a large repair, like a reline or chimney rebuild, that a hesitant homeowner agreed to. What helped them decide?
A strong answer: Clear evidence, honest options and answers to their concerns, not pressure.
Set each number from your own proposal history over a full year, so a quiet spring isn't held up against a packed fall.
New Chimney Upgrade Sales
Upgrades this rep sold that were installed, counted each quarter. A reline, crown and cap sold together count as one job, so splitting a sale doesn't pad the count.
Inspection to Upgrade Conversion Rate
Signed upgrades divided by inspections this rep ran. Count home-sale inspections separately, because a buyer often walks away whatever the findings say.
Customer Satisfaction Rating
Post-service survey scores on visits this rep ran, including homeowners who bought nothing. Notes about feeling rushed matter more than the stars.
Monthly Revenue Generation
Revenue from this rep's closed sales in a month, after cancellations. Relines and inserts land in fewer, bigger months than caps and dampers.
Should the person who inspects a chimney also sell the repair?
The template has one person do both. That holds up when another certified sweep, reading the same clips, would write the same proposal, so have the sales manager spot-check it. Tell homeowners plainly that they are welcome to get a second bid. A rep who says that without being asked is usually the one whose findings hold up.
How much does a chimney service sales representative make?
Sales representatives of services who work for building and home services companies earned a median of $29.31 an hour ($60,970 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $45,780 and $78,150 a year. Pay also depends on your local market, experience and overtime.
Can a rep from roofing or window sales sell chimney work?
Yes, if they'll learn to inspect. The template looks for two years in sales and a grasp of how chimney systems work. Pair the new rep with the master technician for a season of inspections and have them take the CSIA review and exam. Until they can tell a cracked flue tile from a shadow on camera, they present findings a certified technician made.
What do the template's ladder and weather lines mean for a sales rep?
Real tasks: climbing to the roof to see the crown, cap and flashing, getting into an attic or crawl space to follow the flue, lifting tools and the camera kit, up to 20 pounds, and working outside in rain, cold or heat. List them in the ad, check that each finalist can do them, and offer reasonable accommodation.
How long should a quoted price on chimney repairs stay good?
Long enough for the homeowner to get another bid, written on the proposal as a date. Steel liner and insert prices move with suppliers' price lists, so check the price book before honoring a proposal past its date. Never shorten that date at the table to hurry a decision.
