A chimney service rehash specialist works two lists by phone, text and email: past customers due for their yearly sweep, and homeowners who never booked a repair a technician proposed. Before each call or text they check the federal rules, and they never turn a safety finding into pressure.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, administrative and support services businesses · BLS, May 2025
The Rehash Specialist is responsible for revisiting lost leads and re-engaging prospects within the Chimney & Fireplace Services sector to drive additional revenue and foster customer loyalty.
2. Essential Duties and Responsibilities
Develop and implement strategies to re-engage previous prospects and convert lost leads into sales.
Collaborate with the sales and marketing teams to identify opportunities for follow-up and revenue growth.
Track and report on the progress of rehash campaigns and opportunity pipelines.
Provide feedback to management on customer trends and potential areas for service improvement.
3. Key Tasks / Daily Activities
Contact previous leads via phone, email, and other communication channels to reinitiate discussions.
Schedule follow-up appointments and service evaluations with potential customers.
Maintain up-to-date records of customer interactions and outcomes in the CRM system.
Coordinate with field technicians to ensure seamless transition from prospect to active service delivery.
4. Key Performance Indicators (KPIs)
Re-engagement Rate: Achieve a re-engagement success rate of at least 25%.
Conversion Rate: Convert at least 15% of re-engaged prospects into scheduled service visits.
Customer Satisfaction Rating: Maintain a post-service satisfaction score of >4.8 stars.
Revenue Growth: Increase additional service revenue by a minimum of 10% per quarter.
5. Required Qualifications and Skills
Bachelor’s degree or equivalent professional experience.
Minimum of 2 years’ experience in a sales, customer service, or re-engagement role.
Strong verbal and written communication skills.
Proficiency in CRM tools and Microsoft Office suite.
6. Preferred Experience
Experience in the home services, chimney, or fireplace industries.
Familiarity with lead generation and rehash strategies in a service-oriented environment.
Proven track record in customer engagement and conversion metrics.
7. Physical Requirements
Ability to handle moderate office tasks including prolonged sitting and computer usage.
Occasional lifting up to 15 lbs for transferring promotional materials.
Presence in typical office conditions with standard indoor lighting and climate control.
8. Work Environment and Schedule
Standard office hours, typically Monday to Friday from 8 AM to 5 PM.
On-call duties may occasionally be required during peak customer demand periods.
Minimal travel required to attend occasional regional sales meetings.
A professional office environment with opportunities for remote work as needed.
9. Compensation and Benefits
Hourly rate or salary range between $20 - $30 per hour, depending on experience.
Performance-based bonuses and commission opportunities tied to conversion metrics.
Comprehensive health, dental, and vision insurance.
401(k) plan with company match and additional fringe benefits.
10. Company Culture and Overview
Our company is dedicated to fostering a growth-oriented and inclusive environment where every team member is empowered to contribute to customer satisfaction and continuous improvement.
We value innovation, teamwork, and professional development, ensuring our employees have the tools and support needed to succeed.
Our leadership is focused on maintaining a collaborative work culture that inspires engagement and commitment to excellence.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Most chimney customers should come back every year, and many inspections end with a repair the homeowner hasn't booked. Both lists run into calling and texting rules that are easy to break by accident.
A skipped year can close the calling window
Yearly sweep customers drift out of the FTC's calling window without anyone noticing. For a number on the FTC's do-not-call list, the business relationship that allows a sales call lasts 540 days from the last purchase, or 90 from the last inquiry. Past that, you need their signed, written permission for your calls to that number. A customer swept on October 15, 2024 who skipped the next fall dropped out on April 8, 2026, so a summer reminder call that year needed a registry check first. Source: eCFR: 16 CFR 310.4, Telemarketing Sales Rule (do-not-call, safe harbor, calling hours).
The yearly reminder is a sales message
Under FCC rules, a call or text meant to get someone to buy is telemarketing, and "time to book your sweep" is one. Sent to a cell phone through an autodialer, or as a recorded voice message, it requires prior express written consent from the customer, on a form stating that agreeing isn't a condition of any purchase. A text confirming a sweep already booked isn't selling, but from an autodialer it still needs the customer's consent. Collect both on the booking form, and have counsel review your texting tool. Source: eCFR: 47 CFR 64.1200, FCC telemarketing, consent and do-not-call rules.
Scrub the call list every month
The FTC's safe harbor covers an honest mistake only when the company has written do-not-call procedures, trains its callers, keeps a list of everyone who told it to stop calling, and checks numbers against a copy of the registry no more than 31 days old, among other steps. A company whose branches span several area codes gets the first five area codes of registry data free and pays for each one after that. Source: eCFR: 16 CFR 310.8, fee for access to the National Do Not Call Registry.
An unsafe finding is a safety call first
If a report says not to use the fireplace or stove until it's repaired, start by checking that the homeowner knows that, whether or not they plan to hire you. Offer another copy of the report and clips so they can get a second bid. Don't play the danger up to win the job, and don't play it down to keep the call friendly. Log the conversation.
A stop on the reminder line
When a customer asks you to stop calling, FCC rules set ten business days as the longest you may take to honor it, and the request stays on file for five years. A reply of "stop" to a reminder text counts as taking back consent to those texts. A loyal customer may still want a sweep, so offer a postcard or email and log the stop that day. The FCC took up changes to its opt-out rules in September 2026, so check the current rule before setting up texts. Source: FCC fact sheet (September 9, 2026): changes to the consent revocation rules, taken up at the September 30 meeting.
How much chimney service rehash specialists make
The closest BLS group for chimney service rehash specialists is telemarketers. Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $35,450 median for telemarketers in all industries. About 39,850 of the 58,430 telemarketers in that survey work for administrative and support services businesses.
Hourly pay or a salary in the template, plus conversion bonuses and commission. Pay on sweeps completed and repairs installed, not on calls made, so the call count never becomes the goal.
Administrative and support services businesses
$33,490$33,490 median Middle half $28,770–$37,420 10th–90th $25,830–$44,470
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Administrative and support services businesses
$25,830
$28,770
$33,490
$37,420
$44,470
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS counts too few telemarketers at building services companies for a steady figure, so these figures cover administrative and support services businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Calls past customers about their sweep without sounding like a script
Checks the registry date, consent record and stop list before every call or text
Explains an unbooked repair from the report and clips, without fear talk
Keeps dated callbacks across a long list, season after season
Hands a ready homeowner to a rep or the dispatcher with clean notes
Teach these on the job
What a liner, crown, cap and damper do
How your inspection reports and proposals read
Your texting tool, consent forms and do-not-call list
Offers and price changes the sales manager has cleared
Your field software's reminder and unsold proposal lists
The work runs from two lists in the field service software: customers due for a sweep and proposals nobody booked, each with its report and clips. Before a number is dialed or texted, the phone system should display when it was last checked against the registry, whether consent is on file, and whether the person asked you to stop.
Chimney service rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Following up on a declined safety repair
A customer declined a relining proposal [two] months ago after an inspection found cracked flue tiles. How do you approach the follow-up call?
A strong answer: Stays calm, refers to the findings, asks whether they're using the fireplace, restates the safety facts without scare tactics, offers options such as phasing or a second opinion and respects the decision.
Behavioral · Winning back a lead
Tell me about a declined repair you won back after another rep gave up, like a homeowner who wanted a second opinion first. What did you do differently?
A strong answer: A specific approach, such as a new reason to call, a different contact time or answering an unspoken concern, and the outcome.
Use the template's numbers for year one. From year two, give sweep reminders and repair proposals their own targets, built from your results.
Re-engagement Rate
Files where the homeowner talked with you and agreed to a next step, divided by files worked. Report sweep reminders and repair proposals on separate lines.
Conversion Rate
Re-engaged homeowners who then had a sweep or repair scheduled, divided by all re-engaged. Split sweeps from repairs, since a reminder books far more easily than a reline.
Customer Satisfaction Rating
Use the template's post-service survey on jobs that came through rehash, and add one question about the calls or texts that led to the booking.
Revenue Growth
Completed sweeps and installed repairs from rehash files each quarter, compared with that quarter last year. Note a warm or cold start to the fall, since weather moves sweep demand.
Can we call the new owner of a house we used to sweep?
Not on the old customer's relationship. The person who bought your sweeps sold the house, and the new owner never bought from you or asked about your work. If that number is listed on the registry, you need your own basis, such as their inquiry or their signed written agreement. A postcard to the address is the safer first step.
How much does a chimney service rehash specialist make?
Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $28,770 and $37,420 a year. Pay also depends on your local market, experience and overtime.
Can we leave a recorded message about the yearly sweep?
Only with written consent for exactly that. The FTC's rule requires the homeowner's signed agreement to get recorded sales messages from your company. It must come after a clear statement of what it allows, and it can't be a condition of buying anything. Without that, a person makes the call.
When should a chimney repair proposal go to rehash?
After the rep's own follow-up, timed to the season. A November proposal the homeowner put off until spring gets a dated call in March. One from May gets a call in midsummer, before the fall schedule fills. Check with the sales manager before repeating any price past the date on the proposal.
How much does a chimney rehash specialist need to know about chimneys?
Enough to talk through a proposal: what a liner, a crown, a cap and a damper do, and why a camera inspection finds what a quick look can't. Have them sit in while a rep plays the camera footage for a homeowner. Any question about whether it's safe to light a fire goes to a technician.
