A framing and carpentry dispatcher sends each crew its lot, plan, elevation and options every morning. They log what crews find when they get there, decide fast whether a crew waits for a late load or moves, and clear each house's punch list before the builder's insulation date.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, structure and exterior contractors · BLS, May 2025
Annual pay: 10th percentile $39,980, middle half $48,310 to $72,800, 90th percentile $99,200. Source: BLS Occupational Employment and Wage Statistics, May 2025.
Reports to
Operations Manager
Department
Operations
Schedule
Office hours, on call for urgent calls · Regular office hours, longer shifts when builders are busy, on-call turns for urgent field calls and short site trips
Also called
Crew dispatcher · Field coordinator · Framing scheduler · Production coordinator
Framing and carpentry dispatcher job description template
This is our Role Blueprint, word for word. Replace the highlighted fields and adjust the example targets and pay to fit your company.
Serve as the central hub for coordinating field crews in framing and carpentry projects, ensuring that each job is dispatched efficiently and on schedule. Act as the vital link between the office and on-site teams, supporting seamless operations and timely project progress.
2. Essential Duties and Responsibilities
Assign crews to framing and carpentry projects based on job requirements and crew expertise.
Update and monitor daily calendars, ensuring schedules reflect current job assignments.
Track job status in real-time and communicate progress to relevant stakeholders.
Collaborate with project management to address scheduling conflicts and project delays.
Respond promptly to field inquiries and urgent job-related issues.
Maintain accurate records and logs of dispatch activities and job statuses.
Ensure all operations adhere to company safety protocols and industry standards.
3. Key Tasks / Daily Activities
Assign crews at the start of each day and adjust assignments as needed.
Update daily calendars with new schedules and reassignments in real-time.
Monitor and document the progress of framing and carpentry projects using operational tools.
Communicate with field technicians to relay job details and address immediate concerns.
Adjust dispatch plans based on changing site conditions or unforeseen issues.
Document all status updates for clear, accurate reporting.
Coordinate rapid response for urgent issues and escalate when necessary.
4. Key Performance Indicators (KPIs)
On-Time Dispatch Rate: ≥ 95%.
Job Status Accuracy: 98% updated records.
Crew Utilization Rate: ≥ 90%.
Daily Schedule Adherence: 100% compliance.
5. Required Qualifications and Skills
Associate degree or equivalent experience in a related field.
Minimum of 2 years’ experience in dispatch or field operations.
Excellent organizational and multitasking abilities.
Strong communication and customer service skills.
Proficiency with scheduling software and Microsoft Office applications.
Detail-oriented mindset with strong problem-solving capabilities.
Basic understanding of framing and carpentry processes.
6. Preferred Experience
3+ years’ experience in dispatch coordination within the home services industry.
Prior exposure to framing, carpentry, or construction project logistics.
Experience working with field technicians and managing variable work schedules.
Familiarity with dispatch and project management software.
7. Physical Requirements
Ability to lift up to 25 lbs for occasional administrative tasks.
Frequent periods of sitting and extensive computer usage.
Occasional visits to field sites in varying working conditions.
Work primarily in an office environment with some exposure to temperature changes.
8. Work Environment and Schedule
Regular office hours with occasional extended shifts during high-demand periods.
Minimal travel required between job sites and the central office.
Occasional on-call responsibilities for urgent dispatch needs.
Adaptable work settings with fluctuating daily job demands.
9. Compensation and Benefits
Salary range: $40,000 - $50,000 USD per year.
Eligibility for performance-based bonus programs.
Comprehensive Health, Dental, and Vision insurance plans.
401(k) plan with company matching contributions.
Access to employee assistance programs and opportunities for ongoing professional development.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster an environment built on innovation, teamwork, and growth.
Our culture promotes continuous learning and the development of industry-leading expertise.
We support our employees through mentorship, training programs, and recognition for outstanding contributions.
Join our team and be part of a forward-thinking company that values excellence and collaboration in the home services industry.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
The operations manager plans which crew frames which lot this week and next. The dispatcher runs today: what each crew is told, what it finds on the lot, and what happens when a load is late or a house needs one more trip.
Every dispatch names the house exactly
Builders repeat a few plans with different elevations, garage sides and options, such as a loft or a third garage bay. A crew that frames the wrong option on the right plan can lose days tearing it out. Each morning's text gives the lot, plan, elevation, garage side, the options on the builder's purchase order, and the plan revision date on file. Leads confirm it back before they snap a line.
What the crew finds goes in the log
Framers are often the first trade to work on a finished slab. When anchor bolts are missing or out of place, a plumbing pipe sits where a wall goes, or the slab is out of square, the lead texts photos before cutting anything. The dispatcher logs the time, the photos and who was told, usually the project manager and the builder's superintendent. That record backs up an extra charge or answers a back-charge later.
A crew waiting on a lot is on the clock
For framers on your own payroll, federal rules count waiting for a customer to get a site ready as work, even if the crew may leave the lot. The wait stops counting only when the crew is told ahead of time that it's free to go and exactly when work starts again, and the break is long enough to use as its own. So when a lumber truck is hours out, the dispatcher decides fast: move the crew, or release it with a set start time. Then log which. Source: 29 CFR 785.15: On duty, including waiting for a customer's site (eCFR).
Punch trips have a deadline
Before insulation and drywall cover the walls, the builder's superintendent walks each frame and lists what's missing: a strap, cabinet backing, a stair that needs shims. The dispatcher logs each item by lot, tagged as ours to fix or an extra to bill. One framer then goes out with the material before the framing inspection, which in Fairbanks, Alaska, for one, comes after the plumbing, mechanical and electrical inspections pass. Once drywall is up, the same fix means cutting open a finished wall. Source: City of Fairbanks, Alaska: building FAQ on framing inspections (example).
How much framing and carpentry dispatchers make
Dispatchers who work for foundation, structure, and building exterior contractors earned a median of $28.63 an hour ($59,550 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $50,340 median for dispatchers in all industries. About 680 of the 202,810 dispatchers in that survey work for structure and exterior contractors.
Dispatch is salaried in this template, with bonus eligibility. Going by BLS figures, most dispatchers who work for foundation, structure and exterior contractors are paid more than its top salary, so expect someone with builder-trade dispatch experience to ask for that figure or more. A fair bonus here counts crews that started on time with the right plan and options.
Structure and exterior contractors
$59,550$59,550 median Middle half $48,310–$72,800 10th–90th $39,980–$99,200
All industries
$50,340$50,340 median Middle half $42,750–$62,450 10th–90th $36,030–$78,140
$0k$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Structure and exterior contractors
$39,980
$48,310
$59,550
$72,800
$99,200
All industries
$36,030
$42,750
$50,340
$62,450
$78,140
BLS doesn’t publish pay for framing contractors on their own. These figures cover foundation, structure and building exterior contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Sends crews exact assignments: lot, plan, elevation, garage side and options
Logs field problems with the time, photos and who was told, the same day
Knows when a waiting crew is still on the clock and when it isn't
Keeps a punch list by lot and clears it before each insulation date
Stays clear and calm when several leads call at once before 7 a.m.
Teach these on the job
Your builders' plan names, elevations and option codes
How your leads report stages and send photos
Which punch items are yours and which are billable extras
Your crew board, dispatch app and group texts
Each community's gate codes, lot maps and site rules
The dispatcher works from the crew board the operations manager keeps, the builders' purchase orders and plan files, a crew app or group text that holds photos, and a punch list by lot. In the interview, hand over one lot's purchase order and ask for the morning text they would send the lead.
Framing and carpentry dispatcher interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Misdelivered material
At [7 a.m.] a crew lead calls: the lumber drop is at the wrong lot. What do you do?
A strong answer: Calls the yard to move it, finds other work for the crew in the meantime, and tells the project manager and builder.
Behavioral · Staying organized under pressure
Tell me about a time several crews called with problems at once.
A strong answer: Put safety problems and idle crews first, then crane and inspection deadlines, gave each lead a clear next step, logged it on the board, and called each one back.
Keep misses that builders cause, such as a lot released late or a slab that isn't ready, on their own line. Score dispatch only on what it controls.
On-Time Dispatch Rate
Leads text back the lot, plan and options before they leave the yard. Count the crews with a confirmation that matched the builder's purchase order by your morning cutoff. A crew sent to the right lot with the wrong option counts as a miss.
Job Status Accuracy
Builders' superintendents keep their own schedule for each house. Once a week, set your board beside each builder's and count the lots where the two disagree on the stage or on open punch items.
Crew Utilization Rate
Paid crew hours minus time logged as waiting, driving between lots or tearing out a wrong option, divided by paid crew hours. The waiting and wrong-option lines are the ones dispatch can shrink.
Daily Schedule Adherence
At day's end, set each crew's timecard lots beside that morning's text. A crew that finished somewhere else counts as a change. Tag what moved it: a punch trip, a late load or a builder's request.
Name one person, and the dispatcher is a good fit, since the lead's photos and the punch list already come to them. Once both show the frame done, the dispatcher marks the stage complete in the builder's trade portal or texts the superintendent. Mark it early and the next trade arrives at an unfinished house. Mark it late and the builder's approval, and your payment, can slip to the next check run. Log the date on the lot.
How much does a framing and carpentry dispatcher make?
Dispatchers who work for foundation, structure, and building exterior contractors earned a median of $28.63 an hour ($59,550 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $48,310 and $72,800 a year. Pay also depends on your local market, experience and overtime.
Which night calls can't wait for morning at a framing company?
Mostly wind and theft. A storm can push over walls or trusses that weren't fully braced, and the lead needs a crew there at first light, with the field supervisor told before anyone climbs. Tools or lumber stolen from a lot need a police report and a call to the builder. Write down which calls wake the dispatcher and which wait for morning.
Who sends the crew back after a failed framing inspection?
The project manager gets the correction notice and decides what it needs. The dispatcher books the trip, ideally with the lead who framed the house so the crew sees its own miss, and puts it ahead of new starts when the builder's next trade is waiting. Log the trip against that lot so the general manager's callback count stays right.
What do the lifting and site visit lines in the template mean for a framing dispatcher?
The lines on 25-pound lifts, site visits in changing conditions and temperature changes stay word for word. Day to day they cover hauling a box of plan sets or a bag of hold-down hardware out to a lead's truck, driving to a lot to see a problem the photos didn't show, and standing on a slab on a hot afternoon or in a cold wind for a few minutes. Write those tasks next to the lines, with a note that accommodations can be requested.
