Framing and carpentry rehash specialist job description
A framing and carpentry rehash specialist returns to builders and general contractors that chose another framer or never awarded a bid, and to remodelers whose addition quotes stalled. They find out what decided it, watch for the next opening, and book a plan review or a trial house when it comes.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, structure and exterior contractors · BLS, May 2025
Annual pay: 10th percentile $27,540, middle half $31,340 to $36,720, 90th percentile $49,170. Source: BLS Occupational Employment and Wage Statistics, May 2025.
Reports to
Sales Manager
Department
Sales & Operations
Schedule
Weekdays, longer in peak, some on-call · Monday to Friday, with longer days in peak building periods, short local site visits and on-call turns for urgent calls
The Rehash Specialist bridges the gap between lost leads and renewed customer engagement by leveraging expertise in framing and carpentry to re-engage prospects, boosting additional revenue and enhancing overall customer satisfaction.
2. Essential Duties and Responsibilities
Revisit lost leads and follow-up with potential customers to reinvigorate interest in home framing and carpentry services.
Engage in consultative conversations to understand customer needs and identify suitable service solutions.
Develop and maintain detailed customer records and follow-up schedules.
Collaborate closely with the sales and operations teams to coordinate service delivery and close gaps in the sales process.
3. Key Tasks / Daily Activities
Make outbound calls to lost leads and schedule follow-up appointments for service evaluations.
Assess customer needs and provide recommendations on framing and carpentry services during initial engagements.
Document customer interactions, feedback, and service requirements in the company CRM.
Collaborate with field teams to ensure seamless service delivery and customer support.
4. Key Performance Indicators (KPIs)
Callback Success Rate: Achieve a callback success rate above 75%.
Revenue Generation: Drive an increase in additional revenue of at least 15% per quarter.
Customer Engagement: Maintain a customer satisfaction rating of >4.8 stars.
Lead Conversion: Convert at least 20% of revisited leads into confirmed service appointments.
5. Required Qualifications and Skills
High school diploma or equivalent; further education in construction management or related field is an advantage.
Minimum of 2 years’ experience in customer engagement or sales roles within home services.
Proficient communication and negotiation skills with a customer-focused approach.
Basic technical understanding of framing and carpentry principles.
6. Preferred Experience
Experience in the home services or construction industry, particularly in framing and carpentry.
Proven track record of engaging lost leads and converting them into sales.
Familiarity with CRM tools and sales prospecting techniques.
Experience working with cross-functional teams in a fast-paced environment.
7. Physical Requirements
Ability to work in office settings as well as visit construction sites when required.
Occasionally required to lift up to 25 lbs for document and sample transportation.
Adaptability to work in variable environmental conditions including outdoor site inspections.
Adequate visual and manual dexterity for monitoring detailed project aspects.
8. Work Environment and Schedule
Standard work schedule from Monday to Friday with occasional extended hours during peak periods.
Minimal travel required for site visits and customer meetings within the local area.
Ability to work in both indoor office environments and outdoor field settings.
On-call availability may be needed for urgent customer follow-ups and site issues.
9. Compensation and Benefits
Base salary range of $45,000 - $55,000 per year based on experience and qualifications.
Opportunity for performance-based bonuses and commission structure on re-engaged leads.
Health, Dental, and Vision insurance benefits provided.
401k retirement plan with company match, paid time off, and professional development opportunities.
10. Company Culture and Overview
[INSERT COMPANY NAME HERE] is dedicated to fostering a collaborative, innovative, and inclusive environment where every team member can thrive.
Our culture is built around continuous improvement, customer-centric approaches, and rewarding excellence.
We empower our employees with the resources and support needed to develop their skills and drive both personal and professional growth.
Join us to become part of a passionate team that is redefining excellence in the home services industry.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
A framing company rarely loses a builder for good. Builders open new communities, change purchasing staff and drop framers who fall behind, and remodelers' own sales start and stop. Rehash keeps the lost and stalled work in view until one of those moments comes.
Find out what really decided it
Builders seldom say why they chose another framer unless someone asks. Ask the purchasing manager plainly: was it the price per foot, crew count, start date, past callbacks, or a framer they already knew? Log the answer in their words. Price losses go to the sales manager. Crew and start-date losses go to the operations manager, since the fix there is a date you can keep, not a lower number.
The community shows how the winner is doing
Framing happens in plain view. When field supervisors or leads drive past a community you lost, ask them to note what they see: slabs waiting weeks for walls, trusses lying on the ground, roofs left open. Log it by community and date. Use it to time a call to purchasing, never as the pitch, and never pass along talk about the other framer's work.
Ask for one house, not the whole community
A builder that's been let down rarely hands a new framer a full phase. Ask for one or two lots, or the next model home. First ask the operations manager which strong lead can take it, because that house is the tryout. The day the builder agrees, the office manager sets up the vendor file. Take Arkansas: a subcontractor to a builder licensed by its Residential Contractors Committee is exempt from that license, so the file records the builder's license number. Source: Arkansas Residential Contractors Licensing Law and rules, revised April 2026 (example).
New faces at the builder reopen the door
Builders often take a fresh look at their trades when a new division president or purchasing manager arrives, or when they open a community in a new town. Keep a record of who buys and who supervises at each lost builder, and when each started. When someone new takes over, call within the first few weeks with your crew count and a short list of houses framed nearby.
Remodeler quotes wait on the remodeler's client
A remodeler who asked for an addition's price is waiting on its client to sign. A homeowner may be waiting on an engineer's beam design or a permit, which can take longer than the 90 days of sales calls their price request allows if they signed up for the national Do Not Call Registry. Ask each one when they expect to decide. Ask registered homeowners for a signed OK to keep calling that names the number. If the drawings change, the estimator reprices before anyone offers a start week. Source: eCFR: 16 CFR 310.2, definitions in the FTC's Telemarketing Sales Rule (established business relationship).
How much framing and carpentry rehash specialists make
The closest BLS group for framing and carpentry rehash specialists is telemarketers. Telemarketers who work for foundation, structure, and building exterior contractors earned a median of $17.09 an hour ($35,560 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $35,450 median for telemarketers in all industries. About 140 of the 58,430 telemarketers in that survey work for structure and exterior contractors.
Base salary, bonuses and commission on re-engaged leads make up this template's offer. BLS telemarketer pay is a loose yardstick here: most telemarketers working for structure and exterior contractors earn well under the template's starting base, and its top base clears the chart's ninetieth percentile. That premium pays for someone who reads a framing bid and keeps a purchasing manager on the line. Pay the first commission when the trial house is framed and billed, and more only as the builder releases further lots, so a builder that tries you once and leaves earns little.
Structure and exterior contractors
$35,560$35,560 median Middle half $31,340–$36,720 10th–90th $27,540–$49,170
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Structure and exterior contractors
$27,540
$31,340
$35,560
$36,720
$49,170
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for framing contractors on their own. These figures cover foundation, structure and building exterior contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Gets a builder's purchasing manager to say why the bid went elsewhere
Reads a framing bid well enough to explain what the price covered
Keeps contact records on lost builders current, down to who started when
Can tell from the street how far along a community's framing is
Passes price questions to the estimator instead of guessing
Teach these on the job
Your builders, their communities and the framers you compete with
Your bid log and the loss reasons it records
How the operations manager plans crews weeks ahead
The vendor setup the office manager runs for a new builder
How a framing price is built: per foot, per plan and extras
The specialist's list comes out of the bid log and CRM: every lost or unawarded bid with its builder, community, contacts, price and loss reason. A shared map of builders' communities, with dated notes from field supervisors, shows which lost ones are worth a call.
Framing and carpentry rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Reopening old quotes
A homeowner got a quote for basement framing and trim last year and never went ahead. Walk me through your callback.
A strong answer: Asks what's changed, listens for the real reason, offers options like phasing, and books a new visit if they're interested.
Behavioral · Reviving cold leads
Tell me about a time you re-engaged a homeowner who had gone cold on a carpentry or remodeling project.
A strong answer: Explains the reason for the call, such as a new season or a change in their plans, what they asked to learn the real objection, the option they offered, and whether it closed.
Builders decide on their own calendar, a phase or a price sheet at a time, so read these over two quarters rather than week to week. Set your own targets once a year of lost-bid history is logged.
Callback Success Rate
Of the lost builders, contractors and stalled quotes worked this month, the share where a decision maker talked or wrote back. Track by account, not by dial, and log who answered: purchasing, a superintendent or an owner.
Revenue Generation
Framing and trim invoiced to revived accounts each quarter. A builder won back keeps sending lots, so credit rehash for its first year of work, then count it with the regular accounts.
Customer Engagement
Score the follow-up, not the frame. After a meeting or a trial house, ask the builder's or remodeler's contact one question by text or email: was the follow-up useful and on time? Homeowners get the same question after their estimate.
Lead Conversion
Revisited accounts that agreed to a dated next step, such as a plan review, a site walk or a trial house, out of all accounts reached. Count it when the step happens, not when it's promised.
Should rehash call a builder that dropped us over quality?
Not first. Pull that builder's history from the general manager's callback log and any back-charges. If the builder left over failed inspections or repeat callbacks, the general manager calls to say what has changed, such as a new lead or a new check before inspection. Rehash follows up only after that call, with the ask for a trial house.
How much does a framing and carpentry rehash specialist make?
Telemarketers who work for foundation, structure, and building exterior contractors earned a median of $17.09 an hour ($35,560 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $31,340 and $36,720 a year. Pay also depends on your local market, experience and overtime.
How often should rehash call a lost builder?
Only when there's a reason. Good ones include a new community, a new purchasing manager, a price sheet coming up for renewal, or news of your own, such as a crew coming free or a new trim department. Between those, a short note each quarter is enough. Purchasing teams hear from trades all week, and a call with a reason is the one that gets returned.
Why would a framing rehash specialist be on call?
Because a builder's framer can walk off a community with little warning. When a purchasing manager calls on a Friday needing a crew by Monday, someone has to answer, get the lot list and plans, and reach the operations manager and sales manager that day. Those are the calls the template's on-call line means. Tell candidates roughly how many of those calls a month to expect.
When does a framing rehash specialist leave the desk?
Sometimes. The template's physical lines stay word for word: office and site work, lifts up to 25 pounds, outdoor visits in changing weather, and close visual and hand work. Here they mean driving a lost community to see where its framing stands, walking a remodeler's site with the estimator, carrying rolled plan sets, a laptop and a board of hold-down samples, and reading plan sheets and site photos on a screen. Write them into the ad, and add who takes accommodation requests.
