Hardscaping job descriptions
Every role a $20M business in this industry hires for: 21 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.
Leadership 4
Chief Executive Officer
A hardscaping CEO sets where the company grows, from patios and outdoor kitchens for homeowners to walks and walls for commercial owners, and decides how much work the crews can take on.
Chief Operating Officer
A hardscaping COO runs installation across every crew, so patios, walls and outdoor kitchens are built the same way, on schedule and on budget.
Chief Financial Officer
A hardscaping CFO runs the money side of a business that sells large outdoor projects weeks or months before crews finish them: deposits, progress billing, stone costs and machines.
General Manager
A hardscaping general manager runs the business day to day, from the designers' sales and bids to the crews' installs and the office's billing.
Managers 9
Field Supervisor
A hardscaping field supervisor oversees several hardscape crews at once, checking excavation depth, compaction and the finished paving and walls on daily site visits.
HR Manager
A hardscaping HR manager hires and keeps installers, laborers, drivers and office staff, and keeps pay, safety and seasonal hiring records in order.
Marketing Manager
A hardscaping marketing manager keeps the sales team's design visits booked with homeowners planning a new patio, a retaining wall, an outdoor kitchen or a fire pit, plus some commercial property work.
Office Manager
A hardscaping office manager keeps the office of a patio, wall and outdoor kitchen builder running: contracts, billing, job files, phones and the office staff.
Operations Manager
A hardscaping operations manager builds each day's crew plan, orders the pavers, block and base, and makes sure every truck, machine and pallet is where the job needs it.
Production Manager
A hardscaping production manager runs every install crew in the company, setting the build standards, crew plans and safety rules for every patio, retaining wall and kitchen job.
Project Manager
A hardscaping project manager runs paver, wall and outdoor living jobs from signed design to final walk-through.
Sales Manager
A hardscaping sales manager leads the designers and reps who sell paver patios, retaining walls and outdoor living spaces.
Warehouse Manager
A hardscaping warehouse manager oversees the yard and shop where pavers, wall block, base stone, machines and trailers come and go.
Office and sales 5
Customer Service Representative
A hardscaping customer service representative answers calls about patios, walls and outdoor kitchens, books design visits with the sales team and keeps customers posted once a build is on the calendar.
Dispatcher
A hardscaping dispatcher puts paver, wall and outdoor kitchen crews on the right jobs each day, lines up stone and base deliveries and moves trucks, trailers and machines between sites.
Bookkeeper
A hardscaping bookkeeper records the money that moves through patio, wall and outdoor kitchen jobs: supplier bills for stone and block, customer payments, crew payroll costs and bank activity.
Inventory Specialist
A hardscaping inventory specialist orders and tracks the pavers, wall block, base stone, polymeric sand and supplies the crews use.
Sales Representative
A hardscaping sales representative visits the homeowner, walks and measures the site, then designs and prices the patio, wall, steps or outdoor kitchen they want.
In the field 3
Hardscape Technician
A hardscape installer builds paver patios, walkways, driveways and block walls on a crew run by a lead installer.
Laborer / Helper
A hardscape laborer helps installers build patios, walkways, retaining walls and outdoor kitchens.
Lead Hardscape Installer
A lead hardscape installer runs the build on site for patios, retaining walls, outdoor kitchens and fire features.
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I used to hire people just based on if they had a pulse or not.Mark Mercer, Under Pressure Power Washing
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