A remodeling office manager keeps the front office running: milestone billing, the CSR and admin team, and the contracts, selections and permits for every job. They make sure crews, salespeople and clients get quick answers, and that no finished milestone goes unbilled.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, residential builders and remodelers · BLS, May 2025
Responsible for overseeing the administrative functions, billing, and daily office operations for our remodeling projects. Acts as a key liaison between management, clients, vendors, and staff to ensure smooth office workflow and effective communication. Plays an integral role in streamlining processes and supporting overall business growth through efficient office management.
2. Essential Duties and Responsibilities
Manage daily office operations, including scheduling, coordinating workflows, and supervising administrative staff.
Oversee billing processes, ensuring accuracy, timeliness, and proper invoicing for remodeling projects.
Administer office supplies inventory and coordinate with vendors for procurement needs.
Maintain organized records and documentation in compliance with company standards and industry regulations.
Support cross-functional teams by facilitating internal communications and resolving operational issues promptly.
3. Key Tasks / Daily Activities
Review and process invoices and billing statements each day.
Supervise administrative staff, providing training and performance feedback as needed.
Coordinate client communications, including scheduling appointments and follow-ups for remodeling consultations.
Monitor office workflow and address any discrepancies or delays in administrative tasks.
Ensure office equipment and facilities are well-maintained and operational.
4. Key Performance Indicators (KPIs)
Billing Accuracy: >98% accuracy on invoicing and billing processes.
Daily Operations Efficiency: 95% or higher on-time completion rate of scheduled tasks.
Client Communication Response Time: Average response time of less than 24 hours.
Staff Productivity: Maintain a team productivity rate of 90% or above, as measured by task completion metrics.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration or a related field.
A minimum of 3 years of experience in office management or a similar administrative role.
Strong communication, problem-solving, and organizational skills.
Proficient in Microsoft Office Suite and billing software with an aptitude for learning new technologies.
6. Preferred Experience
Experience in the remodeling or construction industry is highly preferred.
Prior exposure to project coordination and client management in a home services setting.
Demonstrated background in process improvement and team leadership.
Familiarity with industry-specific software and tools.
7. Physical Requirements
Ability to lift and move office supplies or documents up to 20 lbs.
Frequent use of computer and other office equipment in a standard office environment.
Prolonged periods of sitting, standing, and walking in an office setting.
Occasional light physical activity when managing office set-up or storage arrangements.
8. Work Environment and Schedule
Regular work schedule from Monday to Friday during standard business hours (8 AM – 5 PM).
Minimal travel required, typically limited to meetings with vendors or training sessions.
Occasional extended hours during peak project billing cycles or company events.
A collaborative office environment cultivating professionalism and teamwork.
9. Compensation and Benefits
Competitive salary range of $50,000 - $65,000 per annum, commensurate with experience.
Eligibility for performance-based bonuses and annual financial incentives.
Comprehensive health, dental, and vision insurance benefits.
401(k) plan with company matching contributions and other fringe benefits, such as paid time off and professional development opportunities.
10. Company Culture and Overview
We are a dynamic remodeling company dedicated to transforming spaces and building lasting client relationships.
Foster an inclusive and growth-oriented environment where every employee is encouraged to innovate and excel.
Our team thrives on collaboration, accountability, and a shared vision of excellence in service delivery.
Join us in shaping exceptional experiences for homeowners through creative remodeling solutions.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
A remodeler runs fewer jobs than a service company, but each one lasts weeks and builds a thick file of contracts, change orders, selections and permits.
Safety data sheets for what crews open
Crews open adhesives, thinset, grout sealer, stain and spray foam inside clients' homes. Under OSHA's hazard communication rule, the data sheet for every hazardous chemical has to be readily accessible to crew members during each shift. When crews travel between houses, the sheets may stay at the shop, as long as a crew can pull up what it needs at once in an emergency. Add the new sheet whenever purchasing switches brands. Source: eCFR: 29 CFR 1910.1200, hazard communication.
The OSHA poster goes where crews report
Because construction work is spread out, OSHA says the workplace notice goes at the location where employees report each day. If your crews meet at the shop each morning to load trucks, post it there, not only in the front office where the designers sit. Source: eCFR: 29 CFR 1903.2, posting of notice.
Bill the milestone the day it's reached
Many remodel contracts tie payments to milestones such as demolition done or cabinets set. Ask project managers to mark each one in your project software the day it happens, and send the invoice that afternoon. A milestone billed a week late is a week the company carried the cost of labor and materials.
Close out every permit
Track each permit from application to final inspection. A permit left open can come up when the homeowner sells or refinances, and the call lands on you years later. Add a permit check to the final invoice step so the office confirms the final inspection passed.
Signed selections settle most arguments
Keep the homeowner's signed sheet for tile, grout color, hardware and paint in the job file, next to the change orders. When a client says the grout was supposed to be gray, the office can pull the page in a minute, and the project manager doesn't have to argue from memory.
How much remodeling office managers make
The closest BLS group for remodeling office managers is First-Line supervisors of office and administrative support workers. First-Line supervisors of office and administrative support workers who work for residential builders and remodelers earned a median of $34.00 an hour ($70,720 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $69,500 median for First-Line supervisors of office and administrative support workers in all industries. About 7,630 of the 1,436,680 First-Line supervisors of office and administrative support workers in that survey work for residential builders and remodelers.
Most are salaried, often with an annual bonus tied to billing and office goals. The template's range tops out under the median pay this page shows.
Residential builders and remodelers
$70,720$70,720 median Middle half $53,830–$91,480 10th–90th $38,360–$110,850
All industries
$69,500$69,500 median Middle half $55,950–$85,090 10th–90th $45,610–$104,710
$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Residential builders and remodelers
$38,360
$53,830
$70,720
$91,480
$110,850
All industries
$45,610
$55,950
$69,500
$85,090
$104,710
BLS reports remodelers and home builders together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Accurate milestone and change order billing
Coaching the CSRs and admin assistants day to day
Keeping long job files complete and easy to search
Calm, clear writing to homeowners about money
Comfort with project software, billing tools and spreadsheets
Teach these on the job
Your contract milestones and payment terms
Permit and inspection steps in the towns you work
Where the OSHA notice and data sheets must be kept
Your project software's billing and selection tools
Your vendors for office supplies, printing and IT
Expect Microsoft 365 or Google Workspace, QuickBooks or a similar tool for invoices, and the project app (Buildertrend, JobTread or similar) that holds contracts, selections and change orders. A shared drive keeps safety data sheets and permit files in one place.
Remodeling office manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Billing accuracy
A progress invoice went out with the wrong amount, and the homeowner caught it first. What do you do?
A strong answer: Apologizes, checks the correct amount against the contract and approved changes, sends a corrected invoice quickly, and fixes the step that caused the error.
Behavioral · Coaching admin staff
Tell me about a time you coached someone on your team who kept making the same errors.
A strong answer: Found the cause (training, workload, unclear steps), gave clear feedback and a simple checklist, checked progress, and acted if it didn't improve.
Use the template's numbers as a sketch. Set each target from a month or two of your office's own task and billing records.
Billing Accuracy
Count invoices sent back for correction, by a homeowner or the bookkeeper, against all invoices sent. Note whether the error came from a missed change order, an allowance or a wrong milestone.
Daily Operations Efficiency
List the office's recurring tasks and deadlines in a shared task tool, and check each week how many were done on time. Watch for the same task slipping.
Client Communication Response Time
Measure from a homeowner's email, text or voicemail to the office's first real reply, using time stamps in your inbox or CRM. Count only messages the office owns.
Staff Productivity
Use the same task list to compare finished tasks per person with what was assigned. Talk through misses one on one rather than posting a ranking.
Career path
Design assistant at a kitchen and bath showroomLearns products, special orders and how homeowners decide.
Project coordinatorTracks selections, orders and permits for several remodels.
Office managerOwns invoices, job files and the front desk staff.
General managerRuns the company's daily business with the department heads.
What should a remodeling office manager do when a homeowner disputes an invoice?
Pull the contract, the signed change orders and the selection sheet before calling back. If the paperwork answers the question, explain it plainly and send copies. If it doesn't, bring in the project manager, and take any discount request to the general manager rather than deciding it at the front desk.
How much does a remodeling office manager make?
First-Line supervisors of office and administrative support workers who work for residential builders and remodelers earned a median of $34.00 an hour ($70,720 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $53,830 and $91,480 a year. Pay also depends on your local market, experience and overtime.
Does a remodeling office manager buy materials for jobs?
No. Cabinets, tile, lumber and fixtures go through the project managers or a purchasing lead and are charged to the job. The office manager buys office and shop supplies, looks after the copier and phones, and makes sure supplier invoices reach the bookkeeper coded to the right job.
What should be in the file before a remodel starts?
A signed contract, the deposit recorded, signed selections for anything ordered, the permit number and the homeowner's contact preferences. The office checks the list a week before the start date and flags gaps to the project manager and dispatch, so the crew doesn't show up to a job that's missing a piece.
What physical work sits behind the remodeling office manager's 20-pound line?
Carrying cases of copy paper, boxes of brochures for a home show booth and sample boards, and walking the office and shop to check supplies and equipment. Rearranging storage shelves or setting up a new desk is the occasional light physical work the template mentions. Most of the job happens at a computer.
