A security systems office manager keeps an alarm and low-voltage contractor's office running: phones, billing, work order checks, records and supplies. They make sure each finished job has the paperwork to bill it, and that contracts and logs meet the rules where the company works.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, security systems companies · BLS, May 2025
Manage and streamline administrative processes, billing operations, and overall office coordination in the Security & Low Voltage sector. Serve as the primary communication link between field teams and internal departments, ensuring operational excellence and customer satisfaction.
2. Essential Duties and Responsibilities
Oversee daily office administrative functions including scheduling, document management, and communications.
Coordinate billing procedures and maintain accurate accounts receivable records.
Facilitate inter-departmental communication among field technicians, service teams, and management.
Monitor and manage office supplies and equipment inventory.
3. Key Tasks / Daily Activities
Answer and route incoming phone calls and emails in a timely manner.
Process billing invoices and validate work orders in alignment with company policies.
Schedule and coordinate appointments for field technicians alongside daily office tasks.
Utilize office management software to track tasks, deadlines, and workflow updates.
4. Key Performance Indicators (KPIs)
Billing Accuracy: Maintain a billing error rate of less than 2%.
Invoice Processing Time: Ensure invoices are processed within 24 hours of receipt.
Office Efficiency: Achieve a departmental task completion rate of at least 95% daily.
Customer Satisfaction: Maintain a customer rating above 4.8 stars in service feedback surveys.
5. Required Qualifications and Skills
Minimum of 3 years’ administrative experience in an office setting.
Proficient in Microsoft Office Suite and office management software.
Excellent organizational, communication, and multitasking skills.
Ability to work under deadlines and manage multiple priorities effectively.
6. Preferred Experience
Experience working within the security, low voltage, or home services industry.
Familiarity with billing systems and scheduling software tailored to field services.
Prior exposure to supporting technical teams or operations in a similar role.
Demonstrated success in streamlining office processes and enhancing workflow efficiency.
7. Physical Requirements
Ability to lift up to 25 pounds as needed.
Regular periods of sitting and computer-based work.
Occasional travel between office locations and field sites.
Comfortable working in a standard office environment with moderate noise levels.
8. Work Environment and Schedule
Standard work hours from 8:00 AM to 5:00 PM Monday through Friday.
Occasional overtime during peak billing and administrative periods.
Limited travel required to field sites or additional office locations.
Ergonomically designed workstations in a professional office setting.
9. Compensation and Benefits
Salary Range: $45,000 - $55,000 per year based on experience.
Eligibility for performance-based bonus programs.
Comprehensive Health, Dental, and Vision insurance packages.
401(k) retirement plan with company match.
Paid time off including vacation and sick leave benefits.
10. Company Culture and Overview
We are a forward-thinking organization that values innovation, collaboration, and continuous improvement.
Our team is driven by passion and a commitment to excellence in customer service and operational performance.
We foster a culture of inclusivity, transparency, and professional growth, empowering our employees to thrive.
Our comprehensive training and development programs are designed to help you succeed and advance in your career.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What makes running a security company office different
Every office manager keeps the phones, billing and files in order. A security contractor adds per-site account records, state contract paperwork and a mix of field and monitoring work that all has to tie to a bill.
Oregon contracts carry a CCB number and notices
Oregon's Construction Contractors Board wants the CCB license number on business cards, written bids, building-related contracts and ads, websites included. For work on residences, the contractor must give the owner the Information Notice to Owner About Construction Liens, the Consumer Protection Notice and the Notice of Procedure, and keep proof of receipt, when the total contract exceeds 2,000 dollars. Build these into your contract templates and check them on each signed job. Source: Oregon Construction Contractors Board: Contractor Tools (license number display and residential notices).
OSHA's injury log depends on your industry code
OSHA lists investigation and security services, NAICS 5616, among industries that don't keep routine injury and illness records unless the government asks. Electrical contractors aren't on that list. Ask your CPA or insurer which code fits your company, and keep the log if it isn't exempt. Every employer still has to report deaths, amputations, eye losses and in-patient hospitalizations from workplace incidents. Source: eCFR: 29 CFR 1904 Subpart B, partially exempt industries.
A ticket isn't ready to bill until it's complete
Before a service ticket becomes an invoice, check that it lists the system worked on, parts used with serial numbers, the tech's time, the customer's signature and whether a service agreement covers the visit. Missing serials cause warranty trouble later, and a covered visit billed by mistake brings an angry call. Send incomplete tickets back the same day.
New accounts need a full setup packet
A new system can't go live with the monitoring center until the office sends the details: site address, zone list, call list with passcodes, any city alarm permit number and the signed agreement. Use one checklist, and don't close the install until the center confirms it is receiving signals.
Requests for video go through one desk
Police, insurers, lawyers and neighbors sometimes ask for camera footage or alarm history from a customer's site. Treat the footage and history as the customer's. Send every request to the office manager, get the customer's written OK or a legal order, and log what was sent and to whom.
How much security systems office managers make
The closest BLS group for security systems office managers is First-Line supervisors of office and administrative support workers. First-Line supervisors of office and administrative support workers who work for security systems companies earned a median of $32.25 an hour ($67,090 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $69,500 median for First-Line supervisors of office and administrative support workers in all industries. About 2,950 of the 1,436,680 First-Line supervisors of office and administrative support workers in that survey work for security systems companies.
Salaried, and a bonus for billing or collection results is possible. The template's pay trails the BLS median for office supervisors in security systems companies, with the bottom of the band just over the lowest tenth.
Security systems companies
$67,090$67,090 median Middle half $52,780–$81,170 10th–90th $43,040–$98,130
All industries
$69,500$69,500 median Middle half $55,950–$85,090 10th–90th $45,610–$104,710
$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Security systems companies
$43,040
$52,780
$67,090
$81,170
$98,130
All industries
$45,610
$55,950
$69,500
$85,090
$104,710
BLS doesn’t publish pay for low-voltage contractors on their own. These figures cover security systems services, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Billing accuracy across recurring and one-time charges
Supervising the CSRs and billing staff
Firm follow-up with techs on missing paperwork
Records kept by site and by account
Microsoft Office and your field service software
Teach these on the job
Monitoring center account setup steps
State contract notices and license display rules where you work
OSHA recordkeeping basics
Which visits each service plan pays for
Your supply ordering routine
The office runs on field service or alarm billing software, the accounting system shared with the bookkeeper, the monitoring center's dealer portal and a document store for contracts and signed tickets. Say in the ad which ones the office manager will administer.
Security systems office manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Handling early cancellations
A customer asks to cancel monitoring, but their contract runs [ten] more months. What do you do?
A strong answer: Logs it, follows the contract and state rules, routes it to the right person, replies politely in writing and coordinates timing with the central station.
Behavioral · Cleaning up account records
Tell me about a time you cleaned up customer account records, like out-of-date call lists or emergency contacts.
A strong answer: Describes the mess, how they verified details with customers, kept the data secure, and a result like fewer failed verifications or billing errors.
The template's figures are examples. Look at a quarter of your own billing errors and turnaround, and set goals with the general manager from there.
Billing Accuracy
Of all invoices sent, track how many later needed a credit, rebill or fix, and why. Wrong rates and covered work billed by mistake are the usual causes.
Invoice Processing Time
Measure the time from a ticket's completion in the field software to the invoice going out, using the time stamps on each.
Office Efficiency
Put the office's recurring tasks in a shared tracker and count how many close on time. Look at which tasks slip most.
Customer Satisfaction
Use post-visit survey scores, and read comments about the office, such as billing questions or hold times, apart from comments about the techs.
What does the 25-pound line in the template involve for this office manager?
The template's 25-pound lifting line comes with some trips to field sites. In this office that might mean carrying cases of paper, boxes of yard signs and window decals, or a returned recorder headed to the warehouse shelf. Describe them in your ad, and treat a candidate's ask for a different approach as an accommodation question.
How much does a security systems office manager make?
First-Line supervisors of office and administrative support workers who work for security systems companies earned a median of $32.25 an hour ($67,090 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $52,780 and $81,170 a year. Pay also depends on your local market, experience and overtime.
How does the office set up a home buyer who wants to keep the seller's system?
Treat it as a new account on old equipment. Close the seller's account and agreement, then sign a new one with the buyer. Build a fresh call list and passcode, and book a visit to change the user codes and test every zone. Don't carry over the old contacts, since the seller's family may still be on the list.
A tech's ticket and the customer's story don't match. Who sorts it out?
Pull the facts before anyone decides: the ticket's time stamps, photos, parts used and the monitoring center's signal history for the visit. Call the tech for their side. Then the office manager and the general manager decide on any credit, and the customer hears the outcome in one call. Keep the file in case the same issue comes back.
Does a security office manager handle parts inventory?
Usually not. The template gives the office manager office supplies and office equipment. Truck stock and warehouse parts belong to the inventory and warehouse roles. The office often handles the paperwork side, such as return forms for a panel going back to the distributor, so agree on who signs what.
