Security & low voltage job descriptions
Every role a $20M business in this industry hires for: 25 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.
Leadership 4
Chief Executive Officer
A security systems CEO picks which work the company goes after, from home alarms to access control, cameras, cabling and fire alarm, and how fast it grows.
Chief Operating Officer
A security systems COO runs install, service and project work across the company so every crew builds and hands over systems the same way.
Chief Financial Officer
A security systems CFO runs the money from two very different kinds of work: one-time install projects and monthly monitoring and service contracts.
General Manager
A security systems general manager runs a branch's profit and loss, from bidding commercial access control and camera jobs to keeping service and monitoring customers.
Managers 9
Field Supervisor
A security systems field supervisor leads the install crews on site and checks cable runs, device mounting and programming before a job is called done.
HR Manager
A security systems HR manager brings in installers, service techs, salespeople and office staff, works to keep them, and runs pay rules, policies and employee records.
Marketing Manager
A security systems marketing manager brings in calls and form leads for alarms, cameras, card access and network cabling, then tracks which ones turn into signed installs and monthly service.
Office Manager
A security systems office manager keeps an alarm and low-voltage contractor's office running: phones, billing, work order checks, records and supplies.
Operations Manager
A security systems operations manager builds the techs' schedule.
Production Manager
A security systems production manager runs the crews that wire, install and service alarms, cameras and low voltage systems in homes.
Project Manager
A security systems project manager runs commercial access control, camera, alarm and cabling jobs from the signed proposal to the customer's final acceptance.
Sales Manager
A security systems sales manager leads the team that sells alarms, video, card access and network wiring.
Warehouse Manager
A security systems warehouse manager runs the stockroom behind the company's alarm, video, door access and cabling work.
Office and sales 6
Customer Service Representative
A security systems customer service representative answers calls and messages from alarm, camera, access control and cabling customers, books service and installs, and keeps account records current.
Dispatcher
A security systems dispatcher assigns service calls, installs and inspections to alarm and low-voltage techs, builds each tech's route, and tells customers when to expect them.
Bookkeeper
A security systems bookkeeper records money from monthly monitoring and install jobs, pays distributors and the monitoring center, and balances every account each month.
Inventory Specialist
A security systems inventory specialist orders and tracks the panels, cameras, readers, batteries and cable that installs and service calls use.
Sales Representative
A commercial security sales representative walks business sites, finds where doors, cameras, alarms and cabling fall short, and writes a proposal the install team can build.
Rehash Specialist
A security systems rehash specialist calls back people who got a quote for an alarm, cameras or access control and never signed.
In the field 6
Apprentice / Helper
A low-voltage helper carries and pulls cable, sets up ladders and rolling scaffolds, and hands up devices while a lead technician mounts and wires alarms, cameras, card readers and network jacks.
Apprentice Technician
A security system apprentice learns to put in and fix alarms, cameras, door access and network cable by working next to a lead technician.
Lead Technician
A lead security technician installs and services home alarm panels, smart locks, cameras and network wiring, and takes the service calls other techs can't solve.
Master Security Technician
A master security technician designs the larger systems a security contractor sells, from door access and cameras to fire alarms, and checks that crews build them right.
Security Technician
A commercial security technician installs and services cameras, door access and alarm panels for offices, stores, warehouses and apartment buildings.
Technician
A low-voltage technician puts in and fixes the cable and devices that run on low-voltage power: network drops, cameras, door access, alarms and smart-home gear.
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