Security & low voltage rehash specialist job description
A security systems rehash specialist calls back people who got a quote for an alarm, cameras or access control and never signed. They find out what stopped the sale, answer what they can, and book a new visit with a sales rep when the timing is right.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, investigation and security companies · BLS, May 2025
Responsible for revisiting lost leads and re-engaging prospects in the security and low voltage home services sector to drive additional revenue. Acts as a vital link between initial customer contact and closing new sales opportunities by nurturing potential clients. Contributes to increased customer retention by providing consistent and personalized follow-up with prospects. Supports the overall growth strategy of the company by converting dormant leads into active business.
2. Essential Duties and Responsibilities
Revisit previously contacted leads and conduct follow-up calls and emails to assess current needs.
Analyze customer data and feedback to tailor re-engagement strategies for maximum impact.
Collaborate with the sales team to seamlessly transition reactivated prospects into the sales pipeline.
Document interactions, track progress, and update CRM systems with accurate and detailed information.
Provide detailed reports on re-engagement outcomes and revenue generated from revived leads.
3. Key Tasks / Daily Activities
Make daily outbound calls and follow-up emails to lost leads to identify new opportunities.
Conduct comprehensive reviews of past customer interactions to determine the best re-engagement approach.
Coordinate with technical staff to address any preliminary questions related to security and low voltage services.
Maintain consistent communication with prospects to nurture relationships and schedule appointments.
4. Key Performance Indicators (KPIs)
Re-engagement Conversion Rate: Achieve a conversion rate of at least 25% from lost leads.
Revenue from Rehash Efforts: Generate a minimum of $5,000 per month in additional revenue.
Follow-Up Completion Rate: Complete follow-up on 90% of assigned lost leads within the specified timeframe.
Customer Satisfaction Rating: Maintain a customer satisfaction score of >4.5 stars for re-engagement interactions.
5. Required Qualifications and Skills
Bachelor’s degree or equivalent work experience in sales, marketing, or a related field.
2+ years of experience in sales, customer service, or account management in the home services industry.
Strong communication and interpersonal skills with a persuasive and positive attitude.
Proficiency in CRM software and Microsoft Office Suite for maintaining detailed records.
6. Preferred Experience
Experience working with security systems and low voltage products in a home services environment.
Previous success in lead reactivation, outbound sales, or customer retention roles.
Familiarity with the latest industry trends and technologies in security and low voltage solutions.
7. Physical Requirements
Ability to remain seated or standing for extended periods during phone and computer work.
Occasional travel to client sites or company events requiring moderate lifting of materials up to 20 lbs.
Capacity to work in a typical office environment with occasional visits to field locations.
8. Work Environment and Schedule
Standard work hours between 8:00 AM and 5:00 PM, Monday through Friday.
Occasional overtime or weekend assignments during peak campaign periods.
Minimal travel required within the local area for client meetings and industry events.
9. Compensation and Benefits
Hourly rate of $18 - $22 per hour, with the potential for commission bonuses based on reactivation success.
Health, Dental, and Vision insurance provided for eligible employees.
401(k) retirement plan with company matching contributions.
Additional fringe benefits include paid time off, performance incentives, and professional development opportunities.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a collaborative and inclusive environment where innovation and growth are celebrated.
Our team is dedicated to providing exceptional service in the security and low voltage industry, ensuring customer safety and satisfaction.
We value proactive, solution-oriented individuals who are committed to continuous professional development.
Join us to be part of a forward-thinking company that supports your career advancement and strives for excellence in every project.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
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What makes rehash work different at a security company
All rehash work means calling people who said no or went quiet. In security, call rules, locked equipment and contract dates decide who you can call and what you can offer.
Old quotes and the do-not-call list
Under the FCC's rule, someone who asks about your systems or requests a quote may get sales calls at home for three months even if they've joined the national do-not-call registry. Past that point, a registered lead from last spring needs another basis, such as their signed written permission, before rehash dials. Have the dialer flag each lead's quote date and registry status. Source: eCFR: 47 CFR 64.1200, telephone solicitation and the do-not-call rules.
Oklahoma limits call times and repeat calls
Oklahoma's Telephone Solicitation Act of 2022 keeps sales calls between 8 a.m. and 8 p.m. in the called person's time zone, and caps them at three calls from any number to one person in 24 hours on the same subject. Autodialed calls and calls that play a recording require the person's prior express written consent. Set the dialer to these limits for Oklahoma numbers. Source: Oklahoma Legislature: HB 3168 (2022), Telephone Solicitation Act, enrolled text.
A locked panel isn't a dead end in Oklahoma
Some lost leads already own a panel put in by another company. Oklahoma's alarm rules say that when a consumer cancels a contract on customer-owned equipment, the company that sold the burglar alarm system must, at the consumer's request, return the lockout or installer code to factory default within 48 hours. Ask whether they own their equipment before pricing a whole new system. Source: Oklahoma Department of Labor: Alarm, Locksmith and Fire Sprinkler Industry Act and rules (OAC 380:75-3-3).
Find the end date of their current contract
A lead who signed with a competitor may be tied up for a set term. Ask when that term ends and how much notice the contract wants, log both in the CRM, and set the callback early enough for the customer to give notice on time. Never tell anyone to stop paying another company.
How much security & low voltage rehash specialists make
The closest BLS group for security & low voltage rehash specialists is telemarketers. Telemarketers who work for investigation and security companies earned a median of $17.02 an hour ($35,390 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $35,450 median for telemarketers in all industries. About 100 of the 58,430 telemarketers in that survey work for investigation and security companies.
Pay is hourly plus commission on revived sales. Even the low end of the template's hourly range is more than BLS reports as the median telemarketer wage in the broader security services group (the closest code for this role), and its high end tops nearly all of them.
Investigation and security companies
$35,390$35,390 median Middle half $27,380–$35,760 10th–90th $26,850–$41,940
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Investigation and security companies
$26,850
$27,380
$35,390
$35,760
$41,940
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS counts too few telemarketers at security systems companies for a steady figure, so these figures cover investigation and security companies. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Makes many calls a day and stays friendly after a no
Asks plain questions to find what stopped the sale
Keeps every call, note and opt-out accurate in the CRM
Follows call-time, consent and do-not-call rules without shortcuts
Writes short, clear follow-up emails
Teach these on the job
Alarm, camera and access control basics and common brands
Your monitoring and service plan options
Your dialer settings and lead stages
How to tell customer-owned equipment from leased equipment
When to hand a lead to a sales rep or a technician
The job runs on the CRM where quotes live, a dialer that honors your do-not-call list, call-time limits and consent records, and an email tool for follow-ups. Give the specialist read access to past proposals and site photos so they can see exactly what was quoted.
Security & low voltage rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Working unsigned quotes
You have [100] homeowners who got an alarm quote but never signed. Many said the monthly cost was the issue. How do you approach them?
A strong answer: Groups them by reason and age, offers honest options such as a smaller system or a different plan if we have one, and calls at sensible times without pressure.
Behavioral · Winning back customers
Tell me about a time you brought back a customer who left for a competitor. What did you say?
A strong answer: Learned why they left, addressed it directly and gave them a reason to return.
Treat the template's figures as sketches, not quotas. Adjust them for how many lost leads you hold, how old they are and what a revived sale is worth to you.
Re-engagement Conversion Rate
Divide lost leads that sign within the review period by lost leads worked. Count signed contracts, not booked visits, and split the result by quote age and by home or business.
Revenue from Rehash Efforts
Total the install price and monthly service on contracts that came from rehash calls, using a lead source field the specialist can't edit after the sale closes.
Follow-Up Completion Rate
Share of assigned lost leads that have a logged call or email before their due date, taken from the CRM's weekly task report. Leave out leads that asked not to be contacted.
Customer Satisfaction Rating
Send a short survey after rehash calls that led to a visit, and read the comments for pushy or repeated calls. Compare scores by caller and by lead source.
Does a rehash specialist need Oklahoma's alarm salesperson license?
Not for calls and messages. Oklahoma's alarm act exempts a person who solicits a possible alarm customer by phone or electronic device on behalf of a licensed Oklahoma alarm company. That exemption names phone and electronic contact only, so if the specialist also meets customers in person, ask the Department of Labor which license fits before the first visit.
How much does a security & low voltage rehash specialist make?
Telemarketers who work for investigation and security companies earned a median of $17.02 an hour ($35,390 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $27,380 and $35,760 a year. Pay also depends on your local market, experience and overtime.
How much lifting and standing does a rehash specialist do?
The specialist spends most hours on calls and in the CRM, seated or standing. Once in a while the specialist carries a box of brochures or a demo kit to an event or a customer visit. Note in the posting how often that happens and whether the job ever reaches a job site.
Should the rehash specialist call former monitoring customers?
It can work, once billing has closed the account and any balance is settled. Ask why they left, whether they moved or switched companies, and what would bring them back. Log the reason in the CRM so sales and service managers can spot patterns, such as a price change or a slow repair.
Which lost security leads should the specialist call first?
Start with quotes from the last few weeks, businesses whose project or budget was on hold, and homeowners who said they'd decide after a move or a remodel. Leave leads who chose a competitor until close to their contract end date.
How should a revived lead pass to a sales rep?
Book the visit on the rep's calendar and attach the old proposal, what has changed since, the equipment already on site, the contract end date and who makes the decision. The customer should never have to repeat their story to the rep.
