Security systems operations manager job description
A security systems operations manager builds the techs' schedule. They match each install, service call and inspection with a tech who holds the needed license and skills, track parts and on-time starts, and tell the general manager what is slipping and why.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, security systems companies · BLS, May 2025
Responsible for overseeing scheduling, technician assignments, and workflow optimization within the Security & Low Voltage department to ensure high quality service delivery and customer satisfaction. Serves as a critical link between field operations and management to drive operational excellence in a fast-paced home services environment.
2. Essential Duties and Responsibilities
Manage scheduling and assignment of technicians to maximize workforce efficiency and service coverage.
Optimize daily workflow processes to improve response times and service delivery quality.
Collaborate with cross-functional teams to resolve operational challenges and enhance overall performance.
Monitor service performance and implement process improvements to minimize delays and increase productivity.
3. Key Tasks / Daily Activities
Review and update daily work schedules to ensure optimal technician distribution.
Conduct routine check-ins with field technicians to assess job progress and supply requirements.
Analyze workflow data and provide daily reports to senior management.
Coordinate with customer service teams to handle scheduling changes and customer inquiries.
4. Key Performance Indicators (KPIs)
Technician Scheduling Efficiency: Achieve a minimum of 95% schedule adherence.
On-Time Job Start Rate: Maintain a target of >90% on-time starts.
Customer Satisfaction Rating: Attain a rating of >4.8 stars from post-service surveys.
Workflow Optimization: Increase overall capacity efficiency by at least 10% annually.
5. Required Qualifications and Skills
Bachelor’s degree in Business, Operations Management, or related field.
Minimum of 3 years of experience in operations management within a service-based industry.
Strong organizational skills with a proven track record of managing dynamic schedules.
Excellent communication and leadership skills paired with analytical problem-solving abilities.
6. Preferred Experience
Experience in the Security & Low Voltage industry or a related technical field.
Prior exposure to software tools for scheduling, workflow management, and reporting.
Background in managing a diverse team of field technicians and coordinating multi-disciplinary projects.
7. Physical Requirements
Ability to remain stationary for long periods while working on scheduling and reporting.
Capability to occasionally visit field sites which may involve walking and light physical activity.
Office environment typically involved; minimal exposure to extreme temperatures or confined spaces.
8. Work Environment and Schedule
Typical work schedule: Monday through Friday, 8:00 AM - 5:00 PM.
Occasional on-call duties to manage urgent operational issues as needed.
Minimal travel required between office and field service locations.
Collaborative team-based work environment in a professional office setting.
9. Compensation and Benefits
Salary range: $65,000 - $85,000 per year, based on experience.
Performance-based bonus structure available.
Health, Dental, and Vision insurance provided.
401(k) retirement plan with company match offered.
Additional fringe benefits include paid time off and professional development opportunities.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a culture of innovation, integrity, and continuous improvement.
We are committed to supporting our team’s professional growth, encouraging an entrepreneurial mindset and collaborative problem solving.
Our work environment is designed to empower employees to make a meaningful impact on the communities we serve.
We strive to create a supportive, inclusive workplace where diversity and creativity propel us forward.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What makes the operations manager job different at a security and low voltage company
Every operations manager fills the schedule and keeps crews busy. In security and low voltage, state license classes, monitoring center reports and long projects decide who can go where.
Oregon's small jobs depend on the tech's class
Oregon has Class A and Class B limited energy tech licenses. On small jobs sold under a limited energy contractor's minor label, the state's scope sheet gives burglar alarms, fire alarms and security systems to Class A techs and electricians. Class B techs can also take data devices, door and gate access devices, and cameras that aren't part of a protective signaling system. Tag each tech's class in your software. Source: Oregon Building Codes Division: Limited Energy Contractor (CLE) minor label scope.
Oklahoma licenses techs by system type
Oklahoma licenses techs by category. The list includes burglar alarm, residential fire alarm, commercial fire alarm, electronic access control and closed circuit TV. A tech has to be employed by a licensed company for the license to be active. Exam results expire two years after the test date. Keep a grid of each tech's categories, and check it before you send anyone to a new kind of job. Source: Oklahoma Department of Labor: Alarm, Locksmith and Fire Sprinkler technician and salesperson license.
The monitoring center's list feeds the schedule
The monitoring center reports low batteries, failed communicators, trouble signals and repeat alarms. Each one turns into service work. Review that list every morning and book the riskiest sites first. Then tell the monitoring center when a fix is done, so they stop calling the customer about it.
Long projects need parts staged ahead
A commercial install can need panels, readers, cameras and reels of cable that arrive from distributors on different days. Work with the warehouse to stage each phase's parts before the crew's start date, and don't put a crew on the schedule until its parts are checked in. One missing power supply can idle a crew for a day.
Inspections come due on a calendar
Fire alarm and other inspection and test visits come due on fixed dates, often many at once. Load them months ahead, group nearby sites on the same days, and confirm access with each building contact a week out. A missed inspection date is a problem for the customer with their fire marshal or insurer, and it reflects on you.
How much security systems operations managers make
The closest BLS group for security systems operations managers is general and operations managers. General and operations managers who work for security systems companies earned a median of $101,890 a year ($48.99 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 7,730 of the 3,503,020 general and operations managers in that survey work for security systems companies.
Mostly salary, at times with a bonus for on-time starts or customer ratings. Compared with BLS pay for the general and operations managers code at security systems companies, the template's pay band falls under the median but above the lowest tenth.
Security systems companies
$101,890$101,890 median Middle half $75,800–$139,990 10th–90th $56,200–$201,830
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Security systems companies
$56,200
$75,800
$101,890
$139,990
$201,830
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for low-voltage contractors on their own. These figures cover security systems services, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Builds and rebuilds a technician schedule fast when the day changes
Keeps track of which tech holds which license and skill
Gives clear direction to leads and field supervisors
Reads job reports and spots the cause of repeat visits
Talks calmly with customers and property managers about delays
Teach these on the job
Your alarm, access control and camera product lines
How your scheduling software links to billing
Your monitoring center's reports and codes
Each state's technician license classes
Your inspection customers and their due dates
The schedule lives in field service software, with project jobs often tracked in a separate project tool and inspection due dates in a third place. Name your tools in the posting and whether they share data, since that shapes how much of the job is manual.
Security systems operations manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Scheduling around skills
Next week has [12] installs and [30] service calls across alarms, cameras and access control, and only [two] techs know the main access platform. How do you plan it?
A strong answer: Maps jobs to skills, protects the access control work for those two, pairs others with them to cross-train and tells customers realistic dates.
Behavioral · Coaching on job time
Tell me about a technician who kept running over on commercial jobs because of programming or troubleshooting time. How did you help them improve?
A strong answer: Looked at where time went, rode along, coached specific steps and tracked improvement.
Begin with the template's targets. After a few months of schedule data, swap in your own figures and go over them with the general manager.
Technician Scheduling Efficiency
Compare the schedule set the night before with the work each tech actually did, from your field service software. Note each change and why it happened: a part that didn't arrive, a site with no access, a job that ran long.
On-Time Job Start Rate
Count arrivals within the promised customer window, plus crew starts that began on time, against all jobs that day. Report commercial crew starts separately.
Customer Satisfaction Rating
Send a short survey after each service call and install, and sort results by technician and job type so coaching goes to the right place.
Workflow Optimization
Track jobs finished per tech each week and how many needed a second trip, month by month across the year. Fewer return trips frees room on the schedule.
What does the walking line in the operations manager template mean?
This role is mostly desk work. The walking comes from field visits. You may walk a job site with a lead, look at a problem install, or meet a property manager at a building. Describe those visits in the posting, and treat any request to handle them differently as a reasonable accommodation question.
How much does a security systems operations manager make?
General and operations managers who work for security systems companies earned a median of $101,890 a year ($48.99 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $75,800 and $139,990 a year. Pay also depends on your local market, experience and bonus terms.
Which security calls should jump the schedule?
Write the order down so dispatch doesn't guess. One workable order: a fire alarm system that is out of service comes first, then a door that won't lock or won't open at a business, then a monitored site that has stopped talking to the monitoring center. Camera and minor trouble calls usually wait for the next open slot. Review the order with the general manager each year.
How is a security operations manager different from a dispatcher?
A dispatcher assigns calls hour by hour and keeps customers posted. The operations manager sets how many techs stay on service and how many go to projects. They keep the license grid current, plan inspections and parts, and fix the reasons the schedule keeps breaking. In a small branch one person may do both jobs.
Should a security operations manager hold a technician license?
It helps. A manager who has installed alarms or access control can judge how long a job will take and whether a tech's excuse holds up. What matters most is that every tech sent to a job holds the license that work needs. If the manager does fill in on calls, their own license must cover that work in that state.
