Security systems production manager job description
A security systems production manager runs the crews that wire, install and service alarms, cameras and low voltage systems in homes. They set install standards and safety rules, inspect finished work against code and keep jobs on budget and on time.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, security systems companies · BLS, May 2025
Responsible for overseeing low-voltage wiring, alarms, and CCTV installations in residential environments while ensuring all systems meet local code compliance and safety standards. Plays a pivotal role in maintaining quality control, enforcing safety protocols, and collaborating with cross-functional teams to achieve operational excellence. Drives efficiency and reliability in the production process, contributing to overall customer satisfaction and company growth.
2. Essential Duties and Responsibilities
Manage and supervise the installation and maintenance teams responsible for security and low voltage systems.
Ensure all wiring, alarms, and CCTV installations comply with local, state, and national safety and building codes.
Develop and implement safety guidelines and operational procedures to minimize risks and enhance efficiency.
Monitor project progress, quality control measures, and adherence to budgets and timelines.
3. Key Tasks / Daily Activities
Oversee daily scheduling and coordination of low-voltage system installations and maintenance projects.
Conduct regular inspections of completed work to ensure quality standards and code compliance are met.
Communicate with customers and contractors to address concerns, provide updates, and ensure satisfaction.
Maintain accurate records of projects, inspections, and safety audits for continuous improvement initiatives.
4. Key Performance Indicators (KPIs)
Installation Accuracy Rate: Achieve a 98% or higher successful installation rate.
Code Compliance: 100% adherence to local and national safety standards and regulations.
Customer Satisfaction Rating: Maintain an average rating of over 4.8 stars through prompt and effective communication.
Timeliness: Complete 95% of projects within the established deadlines and budget.
5. Required Qualifications and Skills
Bachelor’s degree in Electrical Engineering, Construction Management, or a related field.
Minimum of 5 years of experience in low voltage systems installation, production management, or a similar role.
Proven ability to lead teams, manage projects, and enforce safety protocols in a dynamic environment.
Strong problem-solving, communication, and technical skills with a keen attention to detail.
6. Preferred Experience
Experience in the home services industry with a focus on security systems and low voltage wiring installations.
Previous leadership roles managing installation teams and coordinating multi-site projects.
Familiarity with industry-specific software used for scheduling, project management, and reporting.
Demonstrated track record of improving operational efficiency and decreasing project delivery times.
7. Physical Requirements
Ability to lift up to 40 lbs and handle moderate physical tasks associated with installation oversight.
Capable of working in various environments including indoor and outdoor sites, occasionally in confined spaces.
Must be comfortable with prolonged standing, walking, and occasional stair climbing.
Regular use of personal protective equipment (PPE) as required by job site protocols.
8. Work Environment and Schedule
Standard work hours from 8:00 AM to 5:00 PM, with flexibility to adjust to project demands.
Occasional on-call duties and extended hours during peak project periods or emergencies.
Work may require travel to multiple job site locations across the region.
Collaborative office and job site environment with adherence to safety regulations and standards.
9. Compensation and Benefits
Competitive salary range of $70,000 - $90,000 USD per year based on experience and qualifications.
Eligible for performance-based bonuses and commissions as outlined by company policy.
Comprehensive benefits including Health, Dental, and Vision insurance along with a 401(k) retirement plan.
Additional fringe benefits such as paid time off, professional development opportunities, and employee wellness programs.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a culture of innovation, integrity, and continuous improvement. Our team is dedicated to delivering outstanding service and quality workmanship in every project. We support professional growth and collaboration, ensuring every employee has the opportunity to succeed and make a meaningful impact within the organization.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
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What a production manager handles at a residential security company
Every production manager owns crew output and quality. In homes, the crews work in finished rooms, attics and half-built houses, and each job ends with a family relying on the system that night.
Older homes have a lead paint line
Cutting and drilling for wire in a pre-1978 home may be covered by EPA's lead renovation rule. Electrical work stays outside it as minor repair only while the painted area it disturbs stays at 6 square feet or under in each room, or 20 square feet or under on the exterior. It can't use the banned practices, replace windows or tear out painted surfaces, and all work in a room over 30 days counts as one job. Set the point where a crew stops and calls in your certified renovator. Source: eCFR: 40 CFR 745.83, EPA lead renovation rule definitions, including minor repair and maintenance.
Oklahoma trainees work beside a licensed tech
Oklahoma requires a trainee to work for a licensed alarm and locksmith company, directly supervised by a technician or manager licensed in the relevant service category. When you build crews there, pair each trainee with a tech licensed for the system on that job. A tech licensed only for cameras shouldn't be the one supervising a trainee on a burglar alarm. Source: Oklahoma Department of Labor: alarm, locksmith and fire sprinkler trainee license.
Prewire runs on the builder's clock
On new homes, wire goes in after framing and before insulation and drywall, in a window the builder sets. Miss it and a tech ends up fishing wire through finished walls. Keep a prewire checklist for each builder's floor plans, and have crews photograph every run before the walls close so the trim-out crew knows where each wire ends.
One standard inside every panel
Two crews installing the same package should leave homes that look the same: panel in the agreed spot, wires labeled at the panel, transformer secured, zones named the way the monitoring center lists them, and the homeowner's app set up before the crew leaves. Write the standard down with photos, and audit a few finished homes each week against it.
Check the signal before anything is mounted
Cellular communicators and Wi-Fi cameras only work as well as the signal where they hang. Have crews check cellular strength at the planned panel spot and Wi-Fi at each camera location before mounting. Moving a panel after the wiring is done costs far more than a few minutes with a meter at the start.
How much security systems production managers make
The closest BLS group for security systems production managers is construction managers. Construction managers who work for security systems companies earned a median of $107,490 a year ($51.68 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $114,990 median for construction managers in all industries. About 130 of the 380,360 construction managers in that survey work for security systems companies.
Most are salaried, with a bonus or commission under company policy. The template's range tops out near the low end of what BLS shows for construction managers at security firms, so test it against what local employers pay.
Security systems companies
$107,490$107,490 median Middle half $100,570–$130,770 10th–90th $85,490–$160,310
All industries
$114,990$114,990 median Middle half $88,550–$151,640 10th–90th $69,690–$189,440
$50k$75k$100k$125k$150k$175k$200k$225k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Security systems companies
$85,490
$100,570
$107,490
$130,770
$160,310
All industries
$69,690
$88,550
$114,990
$151,640
$189,440
BLS doesn’t publish pay for low-voltage contractors on their own. These figures cover security systems services, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has led install crews on residential alarm, camera and wiring jobs
Inspects finished work and can name the fix, not just the fault
Builds job budgets and reads job cost reports
Writes safety rules crews follow, and enforces them
Explains delays plainly to homeowners and builders
Teach these on the job
Your install standard and closeout checklist
Your state's alarm licensing and trainee rules
Your scheduling and project software
Lead-safe work practices, through EPA renovator training
Each builder client's scheduling habits
Schedules, job costs and inspection notes live in your project or service software, and installs get activated in the alarm platform's dealer portal. List both in the posting, with the panel and camera brands your crews put in.
Security systems production manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Fixing permit gaps
You find a crew did [five] installs in a town that requires a low-voltage permit, and nobody pulled one. What do you do?
A strong answer: Tells leadership, pulls the permits per the town's process, schedules inspections, and adds a permit check to job setup.
Behavioral · Building quality checks
Tell me about a quality check you built for installs, such as photo proof of labels, zone tests and signal checks. What did it catch?
A strong answer: Required photos or a checklist before closeout, reviewed them before billing, and names problems it caught, such as zones that never reported to the central station, unlabeled cables or a camera left on its default password.
These template targets are examples. Start from what your crews deliver now, by job type, and raise the bar once a few months of records show what's realistic.
Installation Accuracy Rate
Count installs that pass your post-install inspection and activation test without a return trip, using inspection records and the dealer portal's activation log.
Code Compliance
Track failed inspections, inspector corrections and internal audit findings tied to code or safety rules, by crew and job type, from your inspection records.
Customer Satisfaction Rating
Read the scores and comments from post-install surveys, especially about cleanup, timing and whether the homeowner can run the system alone.
Timeliness
Measure each job against the schedule and budget set at the sale: promised versus actual finish, estimate versus actual cost, from your job cost reports.
Career path
Lead technicianLeads an install crew and teaches techs the company standard.
Do we need a production manager if we already have field supervisors?
Once you run more crews than one supervisor can visit, yes. Field supervisors check work on site day to day. The production manager sets the install standard they check against, writes the safety rules, reviews job costs and decides when a crew needs retraining. In a smaller company, one person can do both, but the standard and the budget still need an owner.
How much does a security systems production manager make?
Construction managers who work for security systems companies earned a median of $107,490 a year ($51.68 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $100,570 and $130,770 a year. Pay also depends on your local market, experience and bonus terms.
A crew keeps getting callbacks. What should the production manager do?
Start with the records, not the crew. Tag each callback by cause: a loose sensor, a wrong zone, a weak signal or a homeowner who never learned the app. If one cause repeats, fix the standard or the training. If one crew stands out, ride along on its next two jobs, then retrain and recheck its work for a few weeks.
Is the bachelor's degree in the template a must?
It's the template's line, and you can change it. Many strong residential production managers came up through the field and lead crews well without a degree. If you keep it, adding "or equivalent experience" keeps people who have run install crews for years in the running. The real test is whether they can read a job cost report and inspect work against code.
What do the 40-pound, standing and stair lines look like for this manager?
The production manager carries panels, cameras and ladders, stands and walks through homes during inspections, climbs stairs and attic ladders to check work, and wears the hard hat, glasses or other gear a job site requires. Most weeks mix office time with several site visits. Write those tasks into the posting. When an applicant brings up an accommodation, work through it.
