Window and door chief operating officer job description
A window and door chief operating officer owns the work that follows each sale: ordering, receiving, crews, trucks and service. They set which products each market sells, keep install dates on track, and hold the operations, warehouse and service leaders to one plan.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, specialty trade contractors · BLS, May 2025
Lead and manage daily operations within the Windows & Doors segment to drive efficiency, profitability, and customer satisfaction.
2. Essential Duties and Responsibilities
Oversee and coordinate all daily operations, ensuring timely service delivery.
Manage scheduling and efficient allocation of resources across projects.
Develop and implement operational strategies aligned with company objectives.
Ensure compliance with safety, quality, and industry standards.
3. Key Tasks / Daily Activities
Monitor daily work schedules and adjust resources as needed for maximum efficiency.
Review operational reports and metrics to identify areas for improvement.
Engage with key customers and vendors to address operational issues in real time.
Collaborate with cross-functional teams to streamline processes and drive customer satisfaction.
4. Key Performance Indicators (KPIs)
On-time project completion rate: >95%.
Customer Satisfaction Rating: >4.8 stars.
Operational cost reduction: 10% year-over-year.
Resource utilization efficiency: ≥90%.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration or Operations Management.
Minimum of 7 years of progressive experience in operations management.
Strong leadership and team management capabilities.
Excellent problem-solving and analytical skills.
6. Preferred Experience
Experience in the home services industry, specifically in windows and doors.
Demonstrated success in operational strategy implementation.
Familiarity with industry-specific software and resource management tools.
7. Physical Requirements
Ability to occasionally lift items up to 15 lbs.
Active work environment that may include site visits.
Comfortable working in both office and on-site conditions.
8. Work Environment and Schedule
Standard work hours: Monday-Friday, 8 AM - 5 PM.
Availability to travel to multiple job sites as required.
Occasional on-call duties to manage urgent operational issues.
9. Compensation and Benefits
Base salary range: $120,000 - $150,000 USD per annum.
Performance-based bonus potential.
Comprehensive Health, Dental, and Vision Insurance.
401(k) plan and other fringe benefits such as paid time off.
10. Company Culture and Overview
We foster a culture of growth, collaboration, and excellence, empowering our team to continually innovate and excel in the home services industry.
Our mission is driven by a commitment to outstanding customer service and operational efficiency, ensuring each team member plays a vital role in our shared success.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
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What a COO runs differently at a window and door company
Every COO owns the daily machine. Here that machine handles custom-built units, heavy doors and a fleet of trucks, and those bring the choices below.
Product lines follow the climate zone
ENERGY STAR bases its window and skylight criteria on ratings certified by the NFRC, and the criteria vary by climate zone. A glass package that earns the label in Alabama may fall short in Wyoming. If branches sit in different zones, the COO sets which products each one sells and makes the quoting tool block an ENERGY STAR claim on a unit that doesn't qualify there. Source: ENERGY STAR: Residential windows, doors and skylights key product criteria.
Install trucks can fall under federal rules
Under FMCSA's definitions, a truck or truck-and-trailer combination with a weight rating of at least 10,001 pounds counts as a commercial motor vehicle in interstate commerce, such as trips across state lines. The company must then keep a driver qualification file for each driver. An Alabama branch with jobs in Georgia or Mississippi crosses state lines often, so the COO buys trucks and sets driver rules with that in mind. For trucks that stay in one state, look up your state's own rules. Source: eCFR: 49 CFR 390.5, Definitions (commercial motor vehicle).
Doors and windows need different crews
Setting a patio door in a full tear-out is a different job from slipping an insert into an old frame. Doors bring heavier units, sill pans, thresholds, locks and more interior trim, and a poor door install shows up fast as a drag, a draft or a leak. Decide whether every crew sets both or door work goes to trained specialists, then build training, crew pay and the schedule around that choice.
The old units have to go somewhere
A whole-house job sends a truckload of old sashes, frames and glass back from the site. The COO picks the route for that waste, whether dumpsters at the shop, a hauler, or a recycler for glass and metal, and builds its cost into job pricing. Set the rule before the busy season, when a full trailer parked at the warehouse slows the next morning's load-out.
How much window and door chief operating officers make
The closest BLS group for window and door chief operating officers is chief executives. Chief executives who work for specialty trade contractors earned a median of $169,170 a year ($81.33 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $213,990 median for chief executives in all industries. About 3,830 of the 204,350 chief executives in that survey work for specialty trade contractors.
Expect salary with a performance bonus on install, service and cost goals.
Specialty trade contractors
$169,170$169,170 median Middle half $100,570–$283,340 10th–90th $69,930–$386,670
All industries
$213,990$213,990 median Middle half $129,540–$356,200 10th–90th $75,700–$507,730
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Specialty trade contractors
$69,930
$100,570
$169,170
$283,340
$386,670
All industries
$75,700
$129,540
$213,990
$356,200
$507,730
BLS doesn’t publish pay for chief executives at building finishing contractors on their own, so these figures cover specialty trade contractors. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has run installs across many crews plus a warehouse
Ties install dates to confirmed deliveries, not hoped-for ones
Reads cost per unit installed and service cost by product line
Holds operations, warehouse and service leaders to weekly numbers
Knows what separates an insert job from a full-frame tear-out
Teach these on the job
Your makers' ordering portals and claim steps
ENERGY STAR and NFRC ratings on the lines you sell
Federal truck and driver rules for your fleet
Your scheduling and CRM software
The COO's week runs on the job scheduling system, the makers' ordering portals, a receiving log at the warehouse and fleet records for trucks and drivers. A candidate who has set up label or barcode tracking for custom units will find lost and misdelivered units sooner.
Window and door chief operating officer interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Fixing a strained operation
Your install backlog keeps growing, callbacks are rising, and installers are working most Saturdays. What do you do in the next [90] days?
A strong answer: Finds root causes first, such as remakes, measuring errors and slow job days, fixes quality leaks before adding volume, adds capacity carefully, and sets sales pacing with the sales leader.
Behavioral · Leading change
Tell me about a time crews resisted a new step, like photos at each flashing stage. How did you get it to stick?
A strong answer: Explains the why, involved field leads early, piloted it, measured results, and held managers accountable after launch.
Should a window and door company run its own delivery trucks?
It depends on volume and distance. Makers often deliver to a dealer's warehouse on set routes, and your own trucks then carry units to each house. That gives you control over timing and lets crews load by job, but it adds drivers, insurance, upkeep and the federal rules for heavier trucks. Some companies have the maker drop large orders at the job site instead, which saves a trip but leaves units sitting at the house.
How much does a window and door chief operating officer make?
Chief executives who work for specialty trade contractors earned a median of $169,170 a year ($81.33 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $100,570 and $283,340 a year. Pay also depends on your local market, experience and bonus terms.
When should a window company add a second warehouse?
When crews spend more of the morning driving to the shop and back than setting units, or when a branch is far enough out that units ride a truck twice. Run the numbers on rent, a receiving clerk, a forklift and the drive hours saved. Start with a small staging space near the branch, and move full receiving there once the volume holds.
Who files warranty claims with the window maker?
Give it one owner, often a service coordinator who reports up through operations. Each claim needs photos, the unit's label or order number, the cause and what was done. Makers' claim steps differ, and so does what each covers for labor, so the coordinator should know every maker's warranty. The COO should read the claim log each month to see which products and plants cause the most trouble.
Which hands-on tasks fit the COO template's lifting and site lines?
The COO spends most days at a desk or in the warehouse, with regular visits to job sites. On site, that means walking a house to look at finished work, checking units on a delivery truck and carrying a hardware box, a sample corner or a few trim pieces. List them in the posting, and when a finalist raises a need, discuss changes that would let them do those tasks.
