Window and door operations manager job description
A window and door operations manager assigns install crews to jobs each day, checks job sites for safety and quality, and reworks the schedule when units arrive late or the weather turns. They link the crews in the field with project managers, the office and the general manager.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building finishing contractors · BLS, May 2025
Responsible for managing and optimizing the operations of windows and doors installations through effective crew allocation, job site organization, and coordination of daily tasks. Plays a key role in ensuring projects are completed safely, on time, and to the highest quality standards. Acts as a central point of communication between field teams and management to streamline operations and enhance customer satisfaction. Contributes to overall company growth by driving operational efficiencies and maintaining high service standards.
2. Essential Duties and Responsibilities
Allocate crews to job sites efficiently, ensuring optimal coverage and resource utilization.
Organize and oversee job sites, maintaining strict adherence to safety protocols and quality guidelines.
Coordinate daily tasks with a focus on prioritization, scheduling, and problem resolution.
Monitor project progress and provide timely updates to management to ensure accountability and performance.
3. Key Tasks / Daily Activities
Review and assign daily tasks and projects for field crews.
Conduct site inspections to verify work quality, adherence to project plans, and safety regulations.
Communicate effectively with clients and project managers to address concerns and provide updates.
Manage and update schedules, ensuring that potential roadblocks are identified and resolved swiftly.
4. Key Performance Indicators (KPIs)
Crew Utilization Rate: Achieve a target utilization rate of 90% per project.
On-Time Project Completion: Maintain a rate of 95% or higher for project completion within scheduled timelines.
Safety Compliance: Ensure a safety compliance rate of 100% and aim for zero workplace accidents.
Customer Satisfaction Rating: Achieve a customer satisfaction rating of >4.8 stars.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
Minimum of 3 years’ experience in operations management within home services or a related industry.
Excellent organizational, leadership, and communication skills.
Proficient in scheduling software, project management tools, and basic financial oversight.
6. Preferred Experience
Previous experience managing operations in the windows and doors or broader home services industry.
Familiarity with industry-specific regulations, safety standards, and installation procedures.
Experience leading diverse teams in a fast-paced, customer-focused environment.
Demonstrated ability to drive efficiencies and lead process improvements.
7. Physical Requirements
Ability to perform occasional field site visits requiring walking, standing, and moderate physical activity.
Capable of lifting up to 25 lbs when necessary for on-site supervision tasks.
Comfortable working in various weather conditions and outdoor environments.
Must be able to maintain focus and attention to detail in dynamic, sometimes physically demanding settings.
8. Work Environment and Schedule
Typical work hours are Monday through Friday, 8:00 AM to 5:00 PM, with occasional extended hours during project peaks.
Occasional travel between job sites and to vendor meetings may be required.
On-call duties may be expected during critical project phases.
Work is performed in both office and outdoor environments.
9. Compensation and Benefits
Salary range: $65,000 - $85,000 USD per year, based on experience and qualifications.
Performance-based bonuses available for outstanding operational achievements.
Comprehensive benefits package including Health, Dental, and Vision coverage.
401(k) retirement plan with company match and additional fringe benefits.
10. Company Culture and Overview
Join a collaborative team where innovation and continuous improvement are at the forefront of our operations.
We value professional growth, celebrate diversity, and foster a supportive, inclusive environment.
Our commitment to customer satisfaction drives every decision and initiative.
Embrace an opportunity to contribute to a company that values work-life balance, community engagement, and excellence.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What an operations manager handles differently at a window and door company
Matching crews to work is the core of the job anywhere. Window and door jobs add cutting dust, injury records, fragile custom units and cold-weather limits.
Masonry and fiber-cement cuts need dust controls
Widening a brick opening for a patio door or cutting stucco around a full-frame window raises silica dust. OSHA's Table 1 sets the controls, such as a handheld saw with its own water system keeping the blade wet, and for fiber-cement board cut outdoors, a saw with a dust collection system. Indoor cutting, or more than four hours of outdoor cutting in a shift, adds a respirator. Make sure the right saws are on the truck before those jobs go on the board. Source: eCFR: 29 CFR 1926.1153, Respirable crystalline silica (construction).
Field injuries feed a yearly OSHA filing
OSHA's list of industries for online injury reporting includes construction. If your establishment counted between 20 and 249 employees at any time in the previous calendar year, you have to send OSHA the data from your Form 300A injury summary each year, by March 2. The operations manager makes sure every recordable injury from the field reaches the log, and the Safety Compliance KPI starts from that log. Source: eCFR: 29 CFR 1904.41, Electronic submission of injury and illness records.
Check every unit before it rides
A cracked sash or the wrong swing found at the house costs a crew day and a second trip. Have someone match each unit's label to the job's order and look over glass, frames and hardware at load-out, then load the truck in install order. Damage found in the warehouse is easy to claim from the maker; damage found at the house is harder to pin down.
Winter installs need a plan
In a Wyoming winter, sealants, foams and tapes may fall outside the temperature range their makers allow. Check each product's limits before booking cold-day installs, keep cold-weather versions on the trucks, and book fewer openings per crew day. Move jobs early and tell homeowners why, rather than on the morning of.
How much window and door operations managers make
The closest BLS group for window and door operations managers is general and operations managers. General and operations managers who work for building finishing contractors earned a median of $99,290 a year ($47.73 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 27,890 of the 3,503,020 general and operations managers in that survey work for building finishing contractors.
Typically a salary, with bonuses for strong operational results.
Building finishing contractors
$99,290$99,290 median Middle half $69,950–$143,010 10th–90th $47,800–$203,160
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building finishing contractors
$47,800
$69,950
$99,290
$143,010
$203,160
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for window and door installers on their own. These figures cover building finishing contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Builds a daily crew plan from install dates, unit arrivals and crew skills
Spots install problems on a site walk, from gaps to sealant joints
Keeps homeowners informed when a unit is late or damaged
Runs a safety walk and writes up fixes
Uses scheduling software and a phone checklist app well
Teach these on the job
OSHA silica controls for masonry and fiber-cement cuts
OSHA injury logs and the yearly online summary
Your makers' products and installation instructions
Your job and scheduling software
Operations managers here work from the scheduling board in the job software, a phone app for site photos and inspection checklists, and the warehouse's receiving list. On site they carry a tape measure, a level and a flashlight to check reveals, sealant joints and trim.
Window and door operations manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Covering a short-staffed morning
Two installers call out on a morning with three crews booked, and one job is a homeowner who has already been rescheduled twice. What do you do?
A strong answer: Decides which jobs can be staffed safely (no one-person installs of big units), protects the twice-moved customer, calls affected customers early with real options, and pulls in a lead or supervisor.
Behavioral · Cutting return trips
Tell me about a time you cut return trips on installs, such as for missing screens, trim or hardware.
A strong answer: Tracked return trips by cause, fixed the step upstream, like staging checks or measure sheets, and shows trips dropped while callbacks held steady.
What should a window operations manager do when a unit arrives broken?
Photograph the damage and the label before anything moves, note it on the delivery receipt, and start the maker's claim that day. Then decide whether the crew sets the rest of the job and comes back, or the whole job moves. Tell the homeowner the new date yourself. Track damage by carrier and maker; a pattern is worth raising at the next supplier review.
How much does a window and door operations manager make?
General and operations managers who work for building finishing contractors earned a median of $99,290 a year ($47.73 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $69,950 and $143,010 a year. Pay also depends on your local market, experience and bonus terms.
What should a window operations manager check on a site visit?
Floors and furniture covered, old units carried out and hauled safely, and ladders set and footed. On finished openings, look for even reveals, smooth sash operation, working locks, sealant joints inside and out, and trim nailed tight. Talk to the homeowner before leaving. Write it up the same day with photos so the crew lead sees what passed and what didn't.
Should the operations manager or the dispatcher set the crew schedule?
Both have a part. The operations manager decides which crew fits which job, based on product, skill and site, and sets how many openings a crew takes on. The dispatcher keeps the calendar day to day, books dates with customers and moves jobs when units are late. Once the company runs several crews, keeping those two jobs apart stops the schedule from living in one person's head.
Which field tasks do the physical lines in the operations manager template mean?
Site visits: walking around a house and through rooms to check finished openings, standing on a driveway while a crew unloads, carrying a box of trim or a replacement lock, and doing inspections outdoors in rain, wind or cold. List each one in the posting as a task, and treat a request for an adjustment as you would for any other role.
