A window and door rehash specialist reaches homeowners who sat through an in-home consultation without signing, asks what held them back, and books a return visit when that can be fixed. They also follow up with past customers who replaced only some of their windows and still have openings left.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building finishing contractors · BLS, May 2025
Serve as an integral member of the sales team by revisiting lost leads and re-engaging prospects to drive additional revenue. Leverage communication and relationship-building skills to convert potential opportunities into confirmed sales within the windows and doors industry. Enhance customer experience by delivering timely follow-ups and personalized solutions that reflect company values.
2. Essential Duties and Responsibilities
Revisit lost leads to assess customer needs and reposition products and services.
Re-engage prospects through effective communication strategies and follow-up tactics.
Increase overall revenue by identifying upsell and cross-sell opportunities with potential customers.
Maintain detailed records of interactions, customer feedback, and progress in the company CRM.
3. Key Tasks / Daily Activities
Conduct daily outreach to previously unconverted leads and prospects via phone, email, and other communication channels.
Hold scheduled consultations with potential customers to understand their requirements and offer customized solutions.
Collaborate with sales and support teams to ensure a seamless customer experience.
Monitor and report on call outcomes and customer interactions to refine outreach strategies.
4. Key Performance Indicators (KPIs)
Conversion Rate from re-engaged leads: Target of 20% conversion.
Revenue Increase from revisits: Achieve a minimum of $5,000 additional revenue per month.
Callback Response Rate: Maintain a callback turnaround time within 24 hours for 95% of contacts.
Customer Satisfaction Rating: Achieve an average rating of >4.8 stars based on post-interaction surveys.
5. Required Qualifications and Skills
High school diploma or equivalent; Bachelor’s degree preferred.
Minimum of 2 years in sales, customer service, or a related role.
Exceptional verbal and written communication skills with strong interpersonal abilities.
Proficiency with CRM systems and basic computer applications for tracking performance.
6. Preferred Experience
Experience in the windows and doors industry or a related home services field.
Demonstrated success in sales or lead conversion roles.
Prior experience with customer re-engagement strategies and follow-up processes.
7. Physical Requirements
Ability to remain seated or on the move for extended periods during customer calls.
Must be able to travel locally for in-person client meetings if required.
Capable of minor physical tasks such as handling marketing materials and product samples.
8. Work Environment and Schedule
Typical work hours from 9:00 AM to 5:00 PM with occasional extended hours based on campaign needs.
Office-based role with the potential for remote work options.
Limited travel required for customer visits or team meetings.
Occasional on-call duties during high-demand periods.
9. Compensation and Benefits
Salary range: $45,000 - $55,000 per year, based on experience and performance.
Performance-based commission opportunities to reward revenue generation.
Comprehensive health, dental, and vision insurance packages.
401(k) retirement plan with company match and other fringe benefits.
10. Company Culture and Overview
We are a growth-oriented company that values dedication, continuous improvement, and teamwork.
Our culture encourages innovation and rewards staff for proactive contributions to business success.
We offer a supportive environment where each individual’s goals align with the company’s mission of exceptional customer service and quality home improvement solutions.
Join us to challenge yourself, develop your skills, and advance your career while making a tangible impact on our community.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What a rehash specialist does differently at a window and door company
Lost window leads rarely say no to new windows. Most say no to this price, this product or this month, and each of those has a different fix.
Put the two bids side by side
When a homeowner chose a cheaper quote, or is still weighing one, ask which window the other company offered. NFRC ratings let you compare like for like: U-factor for heat loss, solar heat gain for summer sun, plus air leakage and condensation resistance. A lower price on a window with weaker ratings is a different product, and the homeowner should hear that plainly and politely. Source: NFRC: Understanding window, door and skylight ratings.
Ask whether the low bidder is lead-safe certified
In a house built before 1978, a much lower bid may leave out the lead-safe work a certified firm has to do. EPA keeps a searchable database of lead-safe certified firms and a lead hotline for questions. Point the homeowner to that search, or to the state's list where the state runs its own program, so they can check the other company themselves rather than hear you run it down. Source: U.S. EPA: How can I find a lead-safe certified firm?.
Re-price before you dial
Window makers change their price lists, so a quote from last spring may not match today's cost. Before calling an old lead, have the sales manager re-run the price on current pricing and decide whether to honor the old number. A homeowner who hears one price on the phone and another at the table rarely gives you a third chance.
Finish the rest of the house
Many buyers replace the worst windows first and stop there. They already know the crew and have a quote for the rest. Call before the next Wyoming winter or Alabama summer, offer to re-measure the openings left, and mark in the CRM which windows are already done so nobody quotes them twice.
How much window and door rehash specialists make
The closest BLS group for window and door rehash specialists is telemarketers. Telemarketers who work for building finishing contractors earned a median of $17.30 an hour ($35,980 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $35,450 median for telemarketers in all industries. About 320 of the 58,430 telemarketers in that survey work for building finishing contractors.
Pay is often salary with commission on revisited sales. The template's salary is higher than most BLS figures listed for telemarketers, the nearest federal pay group. This role also runs consultations, which telemarketers don't.
Building finishing contractors
$35,980$35,980 median Middle half $31,460–$39,570 10th–90th $30,440–$48,560
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building finishing contractors
$30,440
$31,460
$35,980
$39,570
$48,560
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for window and door installers on their own. These figures cover building finishing contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Stays warm and patient on calls with homeowners who turned down a quote
Asks one question, then listens to the whole answer
Clean CRM notes after every call and text
Knows when to stop calling and close the file
Works a daily call list without being chased
Teach these on the job
Window and door product lines and glass packages
Reading an NFRC label and a competitor's quote
The company's calling hours, call lists and text consent policy
Your CRM, dialer and pricing tool
How lead-safe work changes a quote on an older home
Most of the day runs in the CRM, a phone and texting system, and the pricing tool used for re-quotes. Put those system names in the posting, plus whether the specialist can see the first rep's notes, measurements and photos.
Window and door rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Opening a re-engagement call
A homeowner met with a rep [3] weeks ago and didn't buy. Walk me through how you open your first call to them.
A strong answer: Says who they are and why they're calling, asks what the homeowner thought of the visit and what held them back, listens, and only then offers options.
Behavioral · Phasing a project
Tell me about a time a homeowner who turned down a whole-house quote later bought a smaller first phase from you.
A strong answer: Found what really held them back, such as budget, timing or trust, offered an honest phased plan like the worst windows first, and kept the door open for the rest.
The template sets sample targets. Pull three months of rehash calls and sales before holding anyone to a number.
Conversion Rate from re-engaged leads
Sold contracts from rehashed files divided by the files worked, counted by the month each file was assigned. Tag rehash sales in the CRM so the first rep's numbers stay separate.
Revenue Increase from revisits
Signed revenue from rehash sales each month, minus jobs canceled in the cancel period. Report installed revenue beside it so the team sees what reached a home.
Callback Response Rate
Time from a homeowner's call, text or web reply to the specialist's answer, read from the phone system's logs. Start the clock for weekend replies on the next business morning.
Customer Satisfaction Rating
Send a short survey after each rehash call or second visit and average the scores. Read the comments too, since a homeowner who felt pushed tells you more than a star count.
What if another company already replaced some of the windows?
Ask how it went and which openings are left. Some homeowners split a house between two companies and then notice the frames or colors don't match. Offer a quote for what's left, and note the other company's product so your rep can come close on color and frame shape where your lines allow.
How much does a window and door rehash specialist make?
Telemarketers who work for building finishing contractors earned a median of $17.30 an hour ($35,980 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $31,460 and $39,570 a year. Pay also depends on your local market, experience and overtime.
Should the same rep go back out, or a different one?
Ask the homeowner. If they liked the first rep and stalled on price or timing, send the same person with the new numbers. If the first visit felt long or pushy, offer a different rep or the sales manager. Either way, the second visit starts with the first rep's notes, measurements and photos.
Can rehash offer a door when the windows didn't sell?
Yes, when the homeowner raised it. A drafty front door or a patio door that won't latch is a smaller yes than a whole house. Price it on its own, and don't strip the window quote to pay for it. Leave the window file open in the CRM with its quote date.
What do the rehash template's seated, on-the-move and minor physical lines mean?
Most of the day is calls and texts at a desk, or walking around the office on a headset. Some days include driving to a nearby home for a second consultation and carrying a corner sample window, a glass sample and brochures in from the car. The template lists nothing heavier than that.
