A basement waterproofing rehash specialist calls homeowners whose inspection didn't end in a sale, or whose contract was canceled or loan declined. They learn what stopped the job, book a second visit or a smaller first phase, and check each number against the calling and texting rules before dialing.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building finishing contractors · BLS, May 2025
As a Rehash Specialist in Basement Waterproofing, you will be responsible for reengaging lost leads and prospects, thereby boosting additional revenue. Your role is crucial to the company as you will be reinvigorating opportunities and contributing to the overall growth and success of the business.
2. Essential Duties and Responsibilities
Revisit and reengage lost leads and prospects.
Develop and implement strategies to boost additional revenue.
Collaborate with the sales team to improve lead qualification processes.
Maintain accurate and comprehensive records of customer interactions.
Provide feedback and reports to the Sales Manager on lead status and customer interactions.
3. Key Tasks / Daily Activities
Daily review and follow-up of lost leads.
Engage customers through phone calls, emails, or in-person meetings.
Document and update customer records and interactions in the CRM system.
Work closely with the sales team to refine lead engagement strategies.
Participate in team meetings and provide updates on lead reengagement efforts.
4. Key Performance Indicators (KPIs)
Revenue increase from reengaged leads: >20%
Number of successfully re-engaged leads: >15 per month
Conversion rate of re-engaged leads: >25%
Customer Satisfaction Rating: >4.5 stars
5. Required Qualifications and Skills
High school diploma or equivalent.
Minimum 2 years of experience in a similar role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in CRM systems.
6. Preferred Experience
Previous experience in the home services or construction industry.
Proven track record in re-engaging lost leads and boosting revenue.
7. Physical Requirements
Capable of working in a fast-paced indoor office environment.
8. Work Environment and Schedule
Typical work hours: 9 am - 5 pm, Monday to Friday.
Minimal travel may be required for client meetings.
9. Compensation and Benefits
Salary range: $40,000 - $50,000 annually based on experience.
Performance-based bonuses.
Benefits: Health, Dental, Vision, 401k.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we believe in fostering a culture of growth and development. We are committed to supporting our team members in their professional journey, helping them to excel in their roles and achieve their career goals. Our focus on customer satisfaction sets us apart in the industry, and we pride ourselves on delivering top-notch services to our clients.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Waterproofing leads rarely stall because the problem went away; the water is still there. They stall on price, a missing spouse, a loan, or a dry spell that makes the basement look fine.
Declined loans and missing spouses
Waterproofing files stall in ways other quotes don't. A lender turned down the loan, a spouse missed the visit, the homeowner canceled inside the window, or a buyer walked away from the house that needed the work. Read the inspector's notes and photos before dialing, so the first line fits the file. If a seller's buyer backed out, ask whether the house is still for sale; the next buyer's inspector may find the same water.
The next rain reopens the file
A dry month makes a damp basement easy to put off. The next heavy rain brings it back, and that homeowner may search for help instead of calling you. When a soaking is forecast, reach unsold files in those towns first with an honest offer: an inspector can look at the walls while they're wet. Never invent a storm, a price increase or a deadline to win the visit.
Each file has a calling window
A homeowner who books a free inspection has made an inquiry. Under the FTC's Telemarketing Sales Rule, that allows sales calls to their number for 90 days, registry or not. A purchase, such as a job you installed, opens a 540-day window instead. Without either, you need a signed written agreement naming your company and the number. A stop request ends any of these. Calls that only book a face-to-face visit skip much of the rule, but not the do-not-call part or the 8 a.m. to 9 p.m. hours. Source: eCFR: 16 CFR 310.4, Telemarketing Sales Rule do-not-call and calling hours.
Autodialed texts need signed consent
FCC rules require prior express written consent before an autodialer or a recorded voice is used to market to a homeowner's cell phone by call or text: a signed agreement listing the number, telling the homeowner that signing isn't a condition of buying. Consent can be taken back any reasonable way, and you have ten business days at most to honor it. The FCC took up changes to how far one stop reaches in September 2026; check the current rule. Following it now is simpler. Source: eCFR: 47 CFR 64.1200, FCC telemarketing, consent and revocation rules.
Canceled contracts need a light touch
A homeowner who canceled used a legal right, so the first call asks once what changed. If they got a second opinion, offer to compare scopes: drain length, pump, backup power, warranty transfer. If they ask you to stop, log it that day. The rule bars sales calls to anyone who has told you not to call, registry or not.
How much basement waterproofing rehash specialists make
The closest BLS group for basement waterproofing rehash specialists is telemarketers. Telemarketers who work for building finishing contractors earned a median of $17.30 an hour ($35,980 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $35,450 median for telemarketers in all industries. About 320 of the 58,430 telemarketers in that survey work for building finishing contractors.
Salary plus performance bonuses, as the template sets out. Pay the bonus once a revived job is past the cancellation window and its loan has funded, since either step can still undo the sale.
Building finishing contractors
$35,980$35,980 median Middle half $31,460–$39,570 10th–90th $30,440–$48,560
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building finishing contractors
$30,440
$31,460
$35,980
$39,570
$48,560
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for waterproofing contractors on their own. These figures cover building finishing contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Talks about a wet basement in the homeowner's own words
Finds out whether price, a spouse, a loan or the weather stalled the job
Won't dial until the registry, consent and stop records are clear
Times callbacks to the forecast and to the homeowner's own dates
Books the second visit with notes the inspector can act on
Teach these on the job
How drains, pumps, wall repair and crawl space work differ
Reading an inspector's photos, readings and proposal
Your lenders' plans and what a decline means
Your do-not-call list, consent records and texting tool
The discounts and phases the sales manager has approved
Lists come from the CRM: unsold visits, canceled contracts and declined loans, each with the inspector's photos and proposal. Set the dialer and texting tool to block any number that is past its calling window, lacks signed consent for texts, or has asked you to stop.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Respecting cheaper first steps
A homeowner who didn't buy says they'll try regrading the yard and extending downspouts first. How do you respond?
A strong answer: Agrees it's reasonable if it fits what the rep found, offers to check back after the next heavy rain, and explains when a system would still be needed.
Behavioral · Repairing trust
Tell me about a time you re-engaged a customer who was upset about an earlier sales visit, like a rep who pushed mold fears.
A strong answer: Listened to the complaint, acknowledged what went wrong without blaming the earlier rep, offered a better next step, and earned a second visit.
Count a revived job once, when it holds past the cancellation window. Use the template's targets until a season of your own results replaces them.
Revenue increase from reengaged leads
Revenue from revived jobs that stayed sold, compared with that month a year ago. Flag storm months, since heavy rain sends some homeowners back without a call.
Number of successfully re-engaged leads
Files where the homeowner booked a second visit or agreed to a new proposal, from CRM stages. A promise to call back doesn't count yet.
Conversion rate of re-engaged leads
Of the re-engaged files, how many signed and held. Split it by list: missing owner, price, canceled contract and declined loan.
Customer Satisfaction Rating
A short survey for homeowners the specialist reached, sold or not. Read complaints about how often you called first; they show where the follow-up schedule should slow.
What if the basement flooded after the homeowner said no?
Treat it as a new call, not a pitch. Ask whether water is standing now and whether anyone is drying it, and pass anything urgent to the CSR or dispatcher under your storm rules. The old proposal may no longer fit, since wet drywall or a failed pump changes the scope, so book the inspector to look again before anyone repeats a price.
How much does a basement waterproofing rehash specialist make?
Telemarketers who work for building finishing contractors earned a median of $17.30 an hour ($35,980 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $31,460 and $39,570 a year. Pay also depends on your local market, experience and overtime.
Does a canceled contract count as a purchase under the do-not-call rules?
Don't assume it. The 540-day window runs from a purchase or financial transaction, and whether a sale canceled in time counts is a question for your lawyer. The 90-day window from the homeowner's own request for an inspection is the safer clock. A signed written agreement to be called, naming your company and the number, takes the registry question off the table.
What if a real estate agent booked the inspection?
The inquiry window rests on the person you're calling having asked about your services. If the agent asked and the owner didn't, check before working that file from the registry side. Ask the agent to have the owner call you, or get the owner's written permission to call at the visit.
What should a rehash specialist say about a declined loan?
Very little about the reason. Regulation B has the lender send a written notice when it turns down an application, with its reasons or a way to ask for them, so the homeowner hears it from the lender. Don't guess at their credit or promise another lender will say yes. Offer the other plans your CFO approved, or a smaller first phase such as the worst wall now, and let the homeowner choose.
