A deck and patio general manager answers for one market: its designers, crews, permit offices and profit. The GM sets local prices, keeps the market's license and permits in order, and owns each build's margin and every unhappy homeowner in that market.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, other specialty trade contractors · BLS, May 2025
Annual pay: 10th percentile $51,310, middle half $75,710 to $147,200, 90th percentile $203,280. Source: BLS Occupational Employment and Wage Statistics, May 2025.
Reports to
Chief Operating Officer
Department
Operations
Schedule
Weekdays 8 to 5, more in peak season · Monday to Friday, 8 a.m. to 5 p.m., with some evenings and weekends in peak months and on call for urgent job problems
Responsible for overseeing and directing all operational aspects of deck and patio construction projects to ensure high-quality builds, operational efficiency, and exceptional customer satisfaction.
2. Essential Duties and Responsibilities
Direct oversight of multiple departments to align operations with company goals.
Monitor performance metrics and ensure all construction projects meet quality and safety standards.
Implement operational strategies to optimize resource allocation and project timelines.
Coordinate with cross-functional teams to drive continuous improvement and adherence to budgetary requirements.
3. Key Tasks / Daily Activities
Manage daily operations of deck and patio construction projects from planning to execution.
Conduct regular quality inspections on active job sites to uphold standards.
Engage with project managers, subcontractors, and team members to address challenges and ensure smooth workflows.
Review and analyze performance data to make informed decisions that enhance productivity and customer satisfaction.
4. Key Performance Indicators (KPIs)
Revenue per project: $1500 per build.
Customer Satisfaction Rating: >4.8 stars.
Project Completion Rate on schedule: 95% or higher.
Warranty Callback Rate: <5%.
5. Required Qualifications and Skills
Bachelor’s degree in Construction Management, Business Administration, or a related field.
A minimum of 5 years of management experience within the construction or home services industry.
Proven leadership, strategic planning, and team-building skills.
Proficiency in project management software and performance analytics tools.
Excellent communication and problem-solving abilities.
6. Preferred Experience
Prior experience in the deck and patio building industry.
Proven track record managing multi-site operations.
Experience in implementing customer service and quality assurance programs.
Familiarity with local construction codes, compliance standards, and safety regulations.
7. Physical Requirements
Ability to travel frequently to various construction sites.
Capable of performing regular site inspections in outdoor environments.
Must be able to lift and carry materials up to 25 lbs when necessary.
Comfortable working in diverse weather conditions.
8. Work Environment and Schedule
Standard work hours: Monday to Friday, 8:00 AM to 5:00 PM.
Occasional evenings and weekends required during peak project periods.
Frequent site visits and travel will be necessary.
On-call duties as needed for urgent project issues.
9. Compensation and Benefits
Salary range: $90,000 - $120,000 per year.
Performance-based bonus structure available.
Comprehensive Health, Dental, and Vision insurance.
401k plan with company match.
Generous paid time off and additional fringe benefits.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we pride ourselves on cultivating a dynamic and inclusive work environment where every team member is empowered to innovate and excel. We encourage professional growth and accountability, ensuring that our passion for excellence directly translates into exceptional service for our customers.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Each market has its own permit offices, HOAs, soils and prices. The GM learns them and turns the market's spring sales into fall profit.
The license has to cover what you sell
State licensing can limit what a market sells. In Michigan, for example, a maintenance and alteration contractor license names each craft it covers, such as carpentry, concrete, masonry, roofing, or screen or storm sash work. Work in another craft is allowed only when it's incidental and supplemental to a licensed one. Before a market adds paver patios or roofed covers, the GM checks the license. Other states draw these lines their own way. Source: Michigan Compiled Laws 339.2404: maintenance and alteration contractor crafts and trades.
One state code, local deck guides
Deck rules reach a job through the code your state or town enforces. Virginia, for example, put its 2021 statewide codes in force on January 18, 2024, and Fairfax County publishes typical deck details built on them. They cover single-level decks only, and a deck built from them can't depart from them without the county's approval. The GM learns which designs fit each town's guide, which need an engineer, and how long each review takes, then quotes start dates to match. Source: Fairfax County, Virginia: Typical deck details (2021 Virginia Residential Code).
HOAs say yes before the town does
Ask each large HOA in the market how its architecture committee approves decks, what it checks (size, color, railing) and how often it meets. Build that wait into what sales promises, and keep a designer who knows those rules, so a spring sale doesn't sit idle until July.
Local costs set the local price
Labor rates, lumber yard prices, permit fees and how deep footings must go differ from one market to the next. The GM sets the market's price book within company rules, watches which designs win at what price, and raises prices when the fall calendar fills instead of overbooking crews.
How much deck and patio general managers make
The closest BLS group for deck and patio general managers is general and operations managers. General and operations managers who work for other specialty trade contractors earned a median of $102,680 a year ($49.36 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $105,770 median for general and operations managers in all industries. About 26,090 of the 3,503,020 general and operations managers in that survey work for other specialty trade contractors.
Salary plus a performance bonus; tie it to the market's profit and warranty callbacks, which the GM controls. The pay shown is for general and operations managers at other specialty trade contractors, and the template's range brackets its median.
Other specialty trade contractors
$102,680$102,680 median Middle half $75,710–$147,200 10th–90th $51,310–$203,280
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Other specialty trade contractors
$51,310
$75,710
$102,680
$147,200
$203,280
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for deck and patio builders on their own. These figures cover other specialty trade contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has held profit and loss for a home improvement branch or market
Sets prices from local costs and win rates
Builds working ties with permit offices and HOA boards
Coaches designers and crew leaders in the same week
Settles a complaint about a finished deck before it becomes a bad review
Teach these on the job
How your price book is built and updated
The decking, railing and cover lines you sell
State license rules for each product line
Each town's permit habits
Manufacturer warranty claim steps
The GM runs the market from the CRM's sales reports, the job calendar and the market's profit and loss statement. Say in the ad how many towns the market covers and whether the GM gets a company vehicle.
Deck and patio general manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Reducing warranty callbacks
Warranty callbacks for loose railings and squeaky boards are rising. What do you do?
A strong answer: Logs callbacks by cause and crew, inspects examples, fixes details such as guard post connections or fastener spacing, retrains crews and tracks the trend.
Behavioral · Cross-team coordination
Tell me about a time sales promised something operations couldn't deliver. What did you do?
A strong answer: Fixed the customer's problem first, then set a rule for how sales confirms dates and scope with operations.
Replace the template's figures with your market's own history, starting with revenue per project, which swings with how much of your work is decks, covers or screen rooms.
Revenue per project
Average built value each month, split by deck, covered patio and screen room. Track how often lighting, upgraded railing and skirting are added, since add-ons move the average most.
Customer Satisfaction Rating
Survey and online review scores for this market's builds. Read each low score with the designer and crew lead who ran that job.
Project Completion Rate on schedule
Builds finished by the promised date over all builds finished, each month. Put HOA holds, permit waits and failed inspections on their own lines.
Warranty Callback Rate
Return visits under warranty over builds finished, by crew and product. Split workmanship issues, like a loose rail or sagging gate, from product claims that go to the maker.
Career path
Sales managerRuns the market's designers and close rates.
General managerOwns a market's price book, permits and margin.
When should a deck company give each market its own GM?
When one leadership team can't learn a second market's permit offices, HOAs and prices while still running the first. A market that needs its own designers, crews and material yard usually needs its own GM, so the COO can run the system instead of the jobs.
How much does a deck and patio general manager make?
General and operations managers who work for other specialty trade contractors earned a median of $102,680 a year ($49.36 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $75,710 and $147,200 a year. Pay also depends on your local market, experience and bonus terms.
Who handles a homeowner's composite warranty claim?
The GM's team does the legwork: photos, the install date, your job records and the product details the maker asks for, sent to the maker or distributor. The GM decides whether to fix the problem while the claim is open, which keeps the homeowner happy but may cost labor the maker won't repay.
Does a deck GM need to be on job sites?
Most weeks, yes. The GM walks builds, meets inspectors and homeowners, and may carry sample boards or a ladder. The template's lifting and weather lines describe those visits. List them as duties in your ad and note that accommodation requests are welcome.
What should a deck GM watch each week in spring?
Signed jobs against open crew days through the end of the build season, so the market doesn't sell more than it can build. Also permit and HOA requests waiting longer than usual, and close rates by designer. Give each slipping number an owner and a fix before the next weekly meeting.
