A deck and patio rehash specialist picks up where the designer left off: deck, cover and screen room designs that were priced but never signed, plus past buyers ready for a roof or lights. Most stalled on a price, an HOA ruling or the end of the season, so each call opens with a fix the designer has priced.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, specialty trade contractors · BLS, May 2025
Serve as a key member of the sales team by re-engaging lost leads and prospects in the deck and patio building market. Convert inactive inquiries into revenue-generating opportunities through strategic follow-up and personalized communication. Enhance customer retention and boost overall revenue by reconnecting with past clients and providing tailored solutions.
2. Essential Duties and Responsibilities
Identify and analyze lost leads and opportunities for re-engagement.
Develop and implement targeted communication strategies to reconnect with prospects.
Collaborate with deck and patio construction teams to align re-engagement efforts with current offerings.
Monitor campaign effectiveness and adjust outreach techniques based on performance metrics.
Maintain a detailed record of lead interactions and outcomes in the CRM system.
3. Key Tasks / Daily Activities
Make outbound calls and send follow-up emails or messages to previous prospects.
Schedule appointments and consultations with interested parties to discuss project needs.
Review and update prospect information and re-engagement statuses in the CRM.
Prepare tailored proposals and offer solutions that cater to the unique requirements of deck and patio projects.
Track daily progress towards reactivation targets and report results to management.
4. Key Performance Indicators (KPIs)
Callback Rate: Achieve a callback response rate of at least 70%.
Conversion Rate: Convert a minimum of 20% of re-engaged prospects into active projects.
Revenue Increase: Generate at least 15% additional revenue from rehashed leads compared to the previous quarter.
CRM Accuracy: Maintain a data accuracy rate of 95% in lead records and follow-up logs.
5. Required Qualifications and Skills
High school diploma or equivalent; a Bachelor’s degree in business or a related field is a plus.
At least 2 years of experience in sales, customer service, or lead generation roles.
Excellent communication and persuasive skills with a strong customer focus.
Proficiency in CRM software and basic data analysis to track performance metrics.
6. Preferred Experience
Prior experience working in the home services industry, specifically in deck, patio, or construction sectors.
Demonstrated success in re-engaging dormant leads and exceeding sales targets.
Familiarity with digital communication tools and marketing automation platforms.
Proven track record of process improvement and revenue growth initiatives.
7. Physical Requirements
Ability to work in an office environment with occasional visits to local job sites.
May require extended periods of sitting and using a computer for lead management.
Occasional travel to meet with prospects and attend local industry events.
Minimal physical exertion required, with occasional lifting of marketing materials or product samples.
8. Work Environment and Schedule
Standard work hours of 40 hours per week, Monday through Friday.
Fast-paced office setting with opportunities for remote work as needed.
Occasional on-site visits to customer locations or company project sites.
Flexibility required to participate in after-hours events or client meetings when necessary.
9. Compensation and Benefits
Base salary in the range of $45,000 - $55,000 per year, depending on experience.
Performance-based bonuses and commission structure based on successful re-engagement and revenue targets.
Comprehensive health benefits including medical, dental, and vision coverage.
401(k) plan with company match and additional fringe benefits such as paid time off and professional development programs.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we pride ourselves on fostering a supportive and innovative work environment where every team member’s contribution is valued. We believe in empowering our employees through continuous learning and growth opportunities while focusing on delivering exceptional service to our clients. Our culture is built on collaboration, integrity, and a shared passion for excellence in the home services industry.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Most unsigned deck designs aren't dead. They hit a number, an HOA ruling, the first hard frost or a plan that outgrew the budget, and plenty wake up again when the next season does.
Change the boards, keep the deck
Composite lines come in price tiers, and railing runs from wood to aluminum to glass. So a design that came in high can often keep its footprint and lose cost in the materials. Find out which part the homeowner fell for, whether that's the color, the size or never staining again, and protect it. The designer prices each board, rail or lighting swap before you mention it. A new footprint, height or stair run goes back to the designer, since it can mean new footings and new permit drawings.
A cover next year starts with footings this year
A homeowner who wants the deck now and a roof over it later can split the job, but not by just cutting the cover from the quote. A roof adds weight that the deck's posts and footings have to carry. Ask the designer whether this year's build should be sized for the future roof, and write that choice into the contract. Otherwise next year's cover can mean digging new footings through a finished deck.
When the HOA said no
Some designs stop at the architecture committee: a board color the HOA doesn't allow, a rail style off its list, or a footprint its rules won't take. Ask for a copy of the denial letter and read exactly what it objected to. Many can be fixed with another color or rail, which the designer redraws and the office sends back in. Call the homeowner with the fix in hand, not a promise to try again.
Use this summer's calls to earn next spring's
Deck designs that stall in spring often wake up the next spring, but the FTC's inquiry window is far shorter. When a homeowner has registered their number as do-not-call, their request for a design opens a 90-day window for sales calls. So use the summer follow-up to ask for something that lasts: their signed, written agreement that your company may call that number. Without it, a registered number gets mail or email next year. Some states keep their own lists and rules too. Source: eCFR: 16 CFR 310.2, Telemarketing Sales Rule definitions (established business relationship).
Repair calls that became replacement quotes
Some stalled designs began as a call about a few soft boards. The designer found rot at the ledger or the joists, quoted a new deck, and the homeowner balked at the number. Send the designer's photos ahead of your call, and never tell anyone an old deck is safe to use. If they describe a rail or stair that moves, give the keep-off advice your CSRs use and book the soonest visit.
How much deck and patio rehash specialists make
The closest BLS group for deck and patio rehash specialists is telemarketers. Telemarketers who work for specialty trade contractors earned a median of $18.07 an hour ($37,590 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $35,450 median for telemarketers in all industries. About 1,280 of the 58,430 telemarketers in that survey work for specialty trade contractors.
Template pay is a base salary, topped up with commission and bonuses for designs brought back to life. Before any commission, its base starts a little under this chart's upper quarter for telemarketers and ends above its top tenth. Decide in writing whether a past buyer who returns for a cover or screen room earns the same commission as a revived design.
Specialty trade contractors
$37,590$37,590 median Middle half $34,310–$46,240 10th–90th $31,010–$49,820
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Specialty trade contractors
$31,010
$34,310
$37,590
$46,240
$49,820
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for telemarketers at other specialty trade contractors on their own, so these figures cover specialty trade contractors. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Talks board tiers, rail styles and phased builds without making up a price
Gets a homeowner to say what stopped them: the number, the HOA, the timing or a rival bid
Won't dial a registered number without a recent inquiry, a sale or signed permission on file
Writes notes a designer can redraw from: what to keep and what to change
Puts a homeowner's worry about a wobbly old deck ahead of any pitch
Teach these on the job
Your composite, PVC and wood board lines and their price tiers
Railing, lighting and cover options and what each adds
How HOA packets and permit sets are put together
Your CRM's lost-design reasons and callback dates
Your consent forms, stop list and registry checks
The specialist works from a CRM view of every unsigned design, opened beside its 3D drawing, its quote and the yard photos. The phone and texting system should log consent and stop requests, and a read-only view of the build calendar keeps every start window offered a real one.
Deck and patio rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Off-season follow-up
A homeowner got a deck estimate in August and said they'd wait until spring. It's January. How do you approach them?
A strong answer: Reviews the estimate, calls to check their plans, explains spring scheduling and permit timing, and offers to update the design and book.
Behavioral · Converting old leads
Tell me about a time you revived a cold lead. What worked?
A strong answer: Explains why they reached out, what they offered and how the lead turned into a signed deck.
Group results by the month each design was first drawn, since a fall design revived in March acts nothing like one that stalled in April. Once a full season is logged, set targets from it in place of the template's.
Callback Rate
Homeowners who picked up, called back or answered a text or email, divided by everyone the specialist tried. Each homeowner counts once, however many attempts it took.
Conversion Rate
Of the homeowners who agreed to see the designer again, how many signed and kept the deal once the cancellation period ran out. Give screen rooms their own line, since they take longer to come back.
Revenue Increase
The template compares each quarter with the one before. Decks swing hard with the seasons, so also hold revived-design revenue, after cancellations, up to that quarter a year earlier. Credit a phased job one phase at a time.
CRM Accuracy
Each Friday, open a few files at random and look for the stall reason, the next call date, registry status and the consent record. A file is accurate only when it has all of them.
Can rehash text a homeowner their old deck design?
Only with the right consent on file. Sending the 3D design back with an offer to rebook is selling. If your texting tool is an autodialer under FCC rules, that text needs the homeowner's signed agreement naming their cell number, telling them they needn't agree in order to buy. Under the rule as written now, texting back stop, quit or cancel withdraws it. The FCC took up changes in September 2026; check the current rule.
How much does a deck and patio rehash specialist make?
Telemarketers who work for specialty trade contractors earned a median of $18.07 an hour ($37,590 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $34,310 and $46,240 a year. Pay also depends on your local market, experience and overtime.
Should we call families whose decks we built a few years ago?
Check the registry first. A purchase lets you make sales calls to a registered number for 540 days from the sale or a later payment, and a deck from three summers ago is past that. Send those families mail or email about a cover, a pergola, lighting or a screen room, and let them call you. Numbers not on the registry, or with written permission on file, can get a call, unless the family has asked you to stop.
What if the homeowner says another builder will skip the permit?
Don't argue about the other builder. Explain what a permit gets them: inspections at set stages and a deck the town has signed off on. Then offer what you can change, such as size or boards. If price is the whole story, log it and set a date to check back. Building without a permit isn't on the table, and it isn't the specialist's rule to bend.
How hard should rehash push a fall cutoff?
Only as hard as the calendar is real. Where the ground freezes, the company may set a last date for new starts each fall. Quote it only once the operations manager confirms it, and say what happens after it: a spring start, not a lost deal. Deadlines made up on the phone just train homeowners to hold out for the next one.
