Elevator company rehash specialist job description
An elevator company rehash specialist reopens the proposals buildings left unsigned: maintenance bids turned down, repairs a mechanic recommended, and modernization quotes waiting on a budget. A good call ends in signed work, a date to try again, or a building survey on a sales rep's calendar.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building equipment contractors · BLS, May 2025
Serve as a dynamic Rehash Specialist for our Elevator Maintenance division to revisit lost leads, re-engage prospects, and boost additional revenue. Enhance customer relationship strategies through proactive outreach and follow-up. Play a pivotal role in optimizing sales pipeline efficiency while ensuring exceptional customer service. Contribute directly to the company’s overall growth and operational success.
2. Essential Duties and Responsibilities
Revisit previously engaged leads and systematically convert them into confirmed service appointments.
Re-engage prospects through personalized communication strategies to maximize additional revenue.
Collaborate with the sales and operations teams to identify and qualify high-potential leads.
Develop and implement follow-up strategies that align with company revenue targets.
Maintain accurate records of all customer interactions in the CRM system.
3. Key Tasks / Daily Activities
Conduct daily outreach calls and emails to lost leads.
Track and monitor progress with regular updates reported to the Operations Manager.
Analyze lead behavior and feedback to refine re-engagement strategies.
Follow up on scheduled service appointments to ensure customer satisfaction.
Prepare daily activity reports detailing engagements, outcomes, and next steps.
4. Key Performance Indicators (KPIs)
Lead Conversion Rate: Achieve a 25% conversion rate from re-engaged leads.
Additional Revenue Generation: Boost revenue by at least 15% month-over-month.
Daily Outreach Efficiency: Complete a minimum of 30 re-engagement calls or emails daily.
Customer Satisfaction Rating: Maintain a satisfaction rating of >4.8 stars on follow-up surveys.
Follow-Up Response Time: Ensure initial follow-up within 24 hours of re-engagement.
5. Required Qualifications and Skills
Bachelor’s degree or equivalent experience in Business, Sales, or related field.
Minimum of 2 years’ experience in sales or customer engagement roles.
Excellent verbal and written communication skills.
Proficient in CRM software and Microsoft Office Suite.
Strong organizational skills and detail-oriented approach.
6. Preferred Experience
Previous experience in home services or elevator maintenance industries.
Demonstrated experience in re-engaging lost leads or conversion optimization.
Background in operational support within a technical services environment.
Experience working collaboratively within a cross-functional team structure.
Familiarity with digital marketing strategies and customer outreach platforms.
7. Physical Requirements
Ability to sit or stand for long durations as required by office-based work.
Occasional travel to customer sites for follow-up meetings if necessary.
Capable of using standard office equipment such as computers and telephones.
Minimal physical exertion is required for daily job functions.
8. Work Environment and Schedule
Standard office hours with occasional extended hours to meet client needs.
Remote work flexibility may be available based on business needs.
Some customer site visits required for follow-up engagements.
Quick-paced environment with a focus on measurable performance outcomes.
9. Compensation and Benefits
Competitive salary range between $45,000 and $60,000 per annum, based on experience.
Commission or bonus structure based on the number of successful conversions and additional revenue generated.
Comprehensive benefits including Health, Dental, and Vision insurance.
401(k) plan and additional fringe benefits available as applicable.
10. Company Culture and Overview
Our company is committed to fostering an inclusive culture that values innovation, growth, and teamwork.
We empower our employees with continuous training and career development opportunities.
We maintain a supportive work environment where new ideas are encouraged.
Join us to leverage your skills in a company that values customer satisfaction and operational excellence.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
The list holds few homeowners. It's property managers, building engineers, boards and public buyers, and each kind of open proposal stalls for its own reason.
A lost public bid can't be bargained back
Public agencies often buy elevator service through sealed bids. Montana's rules for state purchases, for example, bar price changes that hurt fair competition once bids are opened. Other bidders may inspect the bids after the state gives notice that it intends to award. So the specialist asks for the results, logs the winning price and the contract term, and sets a reminder to watch for the next bid. Source: Example state: Montana Code 18-4-303 (competitive sealed bidding for state purchases).
Ask why the building stayed put
When a building keeps its current company or picks another, call within a couple of weeks to ask why. Was it the price, a promise the other company made, a board member's ties, or worry about parts for that brand? Log the reason and the date the new term ends. The reason tells the sales manager whether to change the offer, and the date tells you when to call again.
Modernization quotes wait on a vote or a budget
A modernization can cost a building more than years of maintenance. A condo board may want a reserve study or a special assessment first, and may need an owners' vote. A city waits for its next budget year, and a hospital for its capital plan. Ask which meeting or budget year holds up the quote, then call before that date with a current schedule and, if the price has moved, the sales manager's new number.
A declined repair may be on the inspector's list
Some open repair quotes cover problems an inspector also wrote up. In Montana, for example, when a licensed inspector does the inspection in place of the state, the condition report goes to the owner, with a copy to the state. The law makes the owner or lessee responsible for meeting inspection rules. When a declined repair matches a line on that report, say so plainly and send the mechanic's notes. Don't add urgency the report doesn't show. Source: Example state: Montana Code 50-60-711 (elevator inspections and condition reports).
How much elevator company rehash specialists make
The closest BLS group for elevator company rehash specialists is telemarketers. Telemarketers who work for building equipment contractors earned a median of $18.81 an hour ($39,130 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $35,450 median for telemarketers in all industries. About 820 of the 58,430 telemarketers in that survey work for building equipment contractors.
A salary comes first; the template then pays commission or a bonus on conversions and the revenue they bring. The BLS code here covers phone sellers of every kind. At building equipment contractors, those sellers' upper quarter sits just above the template's low end, and the template's high end clears their top tenth by a wide margin.
Building equipment contractors
$39,130$39,130 median Middle half $35,780–$46,290 10th–90th $33,460–$49,820
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building equipment contractors
$33,460
$35,780
$39,130
$46,290
$49,820
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for telemarketers at other building equipment contractors on their own, so these figures cover building equipment contractors. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Talks shop with building engineers and plain business with board members
Checks a stalled quote against the car's trouble calls since it was written
Keeps each lost bid's winner, price and term end date on file
Honors every stop request the first time it's made
Keeps up the daily outreach count with no one checking
Teach these on the job
Elevator terms: traction, hydraulic, controllers and door equipment
What your contract types cover and leave out
Reading a mechanic's ticket and an inspector's write-up
When to hand a building to a sales rep or the field supervisor
Calling and texting rules for business lines and cell phones
The specialist works three lists in the CRM: lost maintenance bids with each winner's term, repair quotes from mechanics' tickets, and modernization proposals with each owner's budget date. Every call, text and stop request belongs on the building's CRM record, where the next person to call will see it.
Elevator company rehash specialist interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Working unsigned repair proposals
We have [50] repair proposals building managers never signed, including worn hoist ropes and leaking hydraulic cylinders. How would you work the list?
A strong answer: Ranks by safety and code risk, checks with the field what's still needed, reaches the real decision maker, explains it plainly with the mechanic's notes and offers phased options.
Behavioral · Staying sharp through rejection
Tell me about a stretch when most of your calls ended in a no. How did you keep your quality up?
A strong answer: Reviewed what was working, adjusted the approach and kept the same care on each call.
Credit a recovered contract once, whoever signs it, and report maintenance bids, repairs and modernizations on separate lines. Let one quarter of the specialist's logs set the targets.
Lead Conversion Rate
Signed work out of the open proposals the specialist reached, split by maintenance bids, repairs and modernizations. A lost bid can take a contract term to come back, while a repair can sign within days.
Additional Revenue Generation
First-year billing on recovered contracts plus repair and modernization revenue from recovered proposals, net of cancellations. Counting contracts by their first year keeps one long deal from swamping a month.
Daily Outreach Efficiency
Calls and emails logged each day, next to the number that reached someone able to approve the work.
Customer Satisfaction Rating
Ask each building contact who signed through rehash to rate you after the first visit or repair. Note any remark that the follow-up calls came too often.
Follow-Up Response Time
Time between a building contact's reply and the specialist's answer, counted in business hours, since most building contacts keep office hours. Go over the slowest replies with the operations manager every week.
When should a stalled repair quote go back to a mechanic?
When the quote is more than a few months old, when the car has had trouble calls since, or when the owner asks about a cheaper fix. Worn parts can fail in ways that change the repair. Ask the field supervisor to have the route mechanic look at the car on the next visit before anyone repeats the price.
How much does an elevator company rehash specialist make?
Telemarketers who work for building equipment contractors earned a median of $18.81 an hour ($39,130 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $35,780 and $46,290 a year. Pay also depends on your local market, experience and overtime.
Who works maintenance bids the company lost?
Settle it with the sales manager. One workable split: the rep who bid keeps the building for a set period, then it moves to the rehash list with the winner's name and term. Keep one CRM record either way, so the building never hears from two people at your company about the same thing.
Building engineer or property manager: who does the rehash specialist call?
Both, for different reasons. The building engineer knows whether the car still acts up and can confirm what the mechanic found. The property manager or owner approves the money. Check the facts with the engineer first, then take an updated quote to whoever signs, so you never ask for approval on old information.
What does sitting or standing for long durations mean in this job?
It's a phone and screen job, done mostly at a desk, with a sit-stand option if you have one. Now and then the specialist visits a building to meet a manager or walk through a proposal with a rep. The ad should say roughly how often those visits happen and who handles a request for an accommodation.
