Elevator service sales representative job description
An elevator service sales representative calls on office buildings, apartments, hospitals and schools to win maintenance contracts for their elevators, escalators and lifts. The rep surveys the equipment with a mechanic, reads the building's current contract, prices the work and presents it to the manager, owner or board who signs.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, other building equipment contractors · BLS, May 2025
Annual pay: 10th percentile $49,990, middle half $63,820 to $106,920, 90th percentile $143,950. Source: BLS Occupational Employment and Wage Statistics, May 2025.
Reports to
Sales Manager
Department
Sales
Schedule
Weekdays 8 to 5, out in the territory · Driving to buildings around the territory, an evening or weekend meeting at times, and on call for urgent client needs
Also called
Service sales representative · Account manager · Elevator account executive · Territory sales representative
Elevator service sales representative job description template
This is our Role Blueprint, word for word. Replace the highlighted fields and adjust the example targets and pay to fit your company.
Responsible for evaluating building needs, presenting tailored elevator maintenance solutions, and closing maintenance deals, thereby contributing to the company’s growth and customer satisfaction.
2. Essential Duties and Responsibilities
Evaluate and assess elevator maintenance needs in residential and commercial buildings.
Present and recommend comprehensive maintenance solutions to building managers and property owners.
Negotiate and close sales deals while ensuring alignment with company policies and customer requirements.
Collaborate with technical teams to ensure feasibility and accurate service proposals.
Maintain detailed records of prospects, customer interactions, and sales pipelines.
3. Key Tasks / Daily Activities
Conduct in-person and remote meetings with building managers and property owners.
Develop and maintain a robust pipeline of prospective clients through active prospecting.
Deliver compelling presentations and product demonstrations highlighting maintenance benefits.
Follow up on leads and manage ongoing customer relationships post-sale.
Coordinate with technical support and service teams to schedule maintenance visits.
4. Key Performance Indicators (KPIs)
Monthly closed deals: 10 deals per month.
Revenue generated per month: $50,000 USD or higher.
Lead conversion rate: Minimum 25% conversion rate.
Customer satisfaction rating: >4.8 stars on post-service surveys.
5. Required Qualifications and Skills
Bachelor’s degree or equivalent experience.
2+ years of sales experience, preferably within the elevator maintenance or home services industry.
Excellent verbal and written communication skills.
Proven ability to negotiate and close deals.
Strong customer service orientation and relationship-building skills.
6. Preferred Experience
Experience in elevator industry sales or related field.
Successful track record in consultative selling and technical product explanation.
Familiarity with property management and building maintenance operations.
Knowledge of safety standards and maintenance regulations in the elevator industry.
7. Physical Requirements
Ability to travel frequently for client meetings and site visits.
Capable of carrying promotional materials and demonstration equipment as needed.
Comfortable in varied environments including office settings and on-site building inspections.
May involve occasional lifting up to 25 lbs.
8. Work Environment and Schedule
Work hours typically from Monday to Friday, 8:00 AM – 5:00 PM.
Occasional evening or weekend appointments may be necessary.
Regular travel within the assigned territory for client meetings and sales events.
On-call duties for urgent client follow-ups may occur periodically.
9. Compensation and Benefits
Base salary range: $50,000 - $65,000 USD per year.
Commission structure based on closed deals with potential for additional bonuses.
Health, Dental, and Vision insurance.
401(k) with company match.
Additional fringe benefits may include paid time off and professional development opportunities.
10. Company Culture and Overview
Our company values innovation, teamwork, and continuous growth, fostering an inclusive environment where every team member is empowered to excel.
We are committed to providing exceptional service and support for our clients, ensuring their safety and satisfaction with our elevator maintenance solutions.
Our culture promotes career advancement and professional development, making it the ideal place to build a long-term career.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
The rep sells years of reliable service, usually to a building that already has a contractor. The work is mostly learning what sits in the machine room and what the current contract allows.
Start with the contract they have now
Ask to see the current agreement before you price anything. Note when it ends, how and when the owner must give notice to leave, what the price covers, and any fee for leaving early. A strong proposal that lands after the notice date can wait a year or more. Put those dates in the CRM, where the sales manager and the rehash specialist can see them too.
Survey with a mechanic, from outside the hoistway
Price only after a mechanic has seen the cars. The rep records each controller's maker and model, the drive type, the number of stops, the last inspection date and the callbacks the manager mentions. The mechanic opens the machine room and judges the equipment. Whatever the building engineer offers, the rep stays out of pits, off car tops and away from moving parts.
Quote only cars your crews can keep running
Some newer controllers need the maker's own tool or software for adjustments and fault codes. A low price that wins a building full of cars your mechanics can't service turns into callbacks and a lost account. Check every controller brand on the survey with the field supervisor before you quote, and price up or leave out any car the crew can't support.
Know where a wheelchair lift is allowed
Under the 2010 ADA Standards, a platform lift may serve as part of an accessible route in an existing building. In new construction, only listed cases qualify. Examples are a stage or speaker's platform, a room the public doesn't use that holds five people at most, and a spot where outdoor site conditions rule out a ramp or elevator. When a school or office asks about a lift, have its architect confirm which case applies before you quote. Source: U.S. Access Board: 2010 ADA Standards, 206.7 Platform lifts.
How much elevator service sales representatives make
The closest BLS group for elevator service sales representatives is sales representatives of services. Sales representatives of services who work for other building equipment contractors earned a median of $38.62 an hour ($80,340 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $69,990 median for sales representatives of services in all industries. About 4,000 of the 1,256,010 sales representatives of services in that survey work for other building equipment contractors.
Base salary first, then commission once a contract signs, with a bonus possible on top. Commission is already inside the BLS numbers. Next to what these reps earn at elevator firms and similar equipment contractors, the base alone spans roughly the bottom tenth up to the lower quarter. Commission has to carry a good rep past the middle.
Other building equipment contractors
$80,340$80,340 median Middle half $63,820–$106,920 10th–90th $49,990–$143,950
All industries
$69,990$69,990 median Middle half $47,670–$100,480 10th–90th $37,980–$148,840
$25k$50k$75k$100k$125k$150k$175k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Other building equipment contractors
$49,990
$63,820
$80,340
$106,920
$143,950
All industries
$37,980
$47,670
$69,990
$100,480
$148,840
BLS doesn’t publish pay for elevator contractors on their own. These figures cover other building equipment contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Builds a list of buildings in the territory and learns who signs at each
Explains contract types in plain words to owners and boards
Records controller makes, stops and drive types correctly on a survey
Finds the end date and notice clause in any maintenance agreement
Keeps a building warm for the year or more its contract may have left
Teach these on the job
How a traction car differs from a hydraulic one, and where escalators fit
Which controller brands your mechanics already know
What full maintenance covers that oil-and-grease service leaves out
Your survey form and proposal template
Site safety rules for machine rooms and hoistways
Each rep works from a tablet holding the survey form and the CRM, and builds proposals from your price sheet for each kind of unit. Tell applicants if a mechanic joins every survey or the rep has to book one.
Elevator service sales representative interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Explaining contract types
A property manager asks why our full maintenance price is so much higher than a basic oil-and-grease contract. How do you explain it?
A strong answer: Explains plainly which parts and repairs each one covers, compares likely total cost over the term, and recommends what fits the building.
Behavioral · Winning accounts under contract
Tell me about a time you won a building away from a company that already had it under contract.
A strong answer: Built trust with the manager over months, learned the contract's notice date early, used facts like callbacks or inspection violations, and had a proposal ready before the deadline.
A building can take months to come free, so read these by the quarter. Each rep's own win record by territory is the place to start a target.
Monthly closed deals
Signed maintenance contracts and approved repair or modernization proposals each month, pulled from the CRM. Note how many units each covers, since a hospital with twelve cars and a walk-up with one look the same as signatures.
Revenue generated per month
First-year billing on new contracts plus the value of repairs and modernizations sold in the month, less anything canceled. Keep contract and project revenue on separate lines.
Lead conversion rate
Proposals that signed out of surveys completed. Track takeovers from other contractors apart from repair quotes in buildings you already serve.
Customer satisfaction rating
Ask the building contact for a rating after the first scheduled visit and again three months in. Ask whether the service matches what the rep promised.
Yes. A mechanic already reads a machine room at a glance and speaks the building engineer's language. What most need to learn is the paperwork: proposals, contract terms, and staying with a deal for months. If they hold a state mechanic license, decide together whether they'll keep it current while they sell.
How much does an elevator service sales representative make?
Sales representatives of services who work for other building equipment contractors earned a median of $38.62 an hour ($80,340 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $63,820 and $106,920 a year. Pay also depends on your local market, experience and overtime.
How should an elevator sales rep sell against a maker's service arm?
Don't knock their equipment or their crews. Ask the building engineer how often cars go down and how long fixes take. Then show what you'd do differently: a named route mechanic, response times you can back up, and clear bills. If they ask how you'd get parts for that brand, have a real answer ready.
When should an elevator sales rep bring in the sales manager?
When a building wants terms outside your standard contract, a price below your approved floor, or one deal covering many buildings. Also when a spec names equipment your crews don't support, or when the decision goes to a board vote and the room will expect someone senior.
How much driving and carrying does an elevator sales rep do?
Most days the rep drives between buildings in the territory and walks lobbies and machine rooms with a mechanic, including climbs to rooftop machine rooms. The lifting line tops out at 25 pounds: a tablet, printed proposals, maybe a door roller or a button to show. Tell applicants whether you supply a car, and who answers accommodation questions.
