Elevator maintenance job descriptions
Every role a $20M business in this industry hires for: 21 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.
Leadership 4
Chief Executive Officer
An elevator company chief executive officer decides which buildings, equipment and states the company will serve.
Chief Operating Officer
An elevator company chief operating officer runs the field side: every route and every modernization.
Chief Financial Officer
An elevator company chief financial officer manages money that comes in on a schedule: bills for maintenance contracts and milestone payments on modernizations.
General Manager
An elevator company general manager runs the service, repair and modernization teams.
Managers 8
Field Supervisor / Foreman
An elevator field supervisor leads the mechanics who maintain and repair elevators, escalators and lifts across your service contracts.
HR Manager
An elevator company HR manager fills jobs for licensed mechanics, apprentices and office staff from a small pool.
Marketing Manager
An elevator company marketing manager makes sure property managers, building engineers, condo boards and public buyers know the company before their maintenance contract comes up.
Office Manager
An elevator company office manager keeps the records behind hundreds of maintenance contracts: billing, renewal dates, repair bills and contract files.
Operations Manager
An elevator company operations manager matches mechanics to buildings every day, from planned maintenance to stuck cars.
Project Manager
An elevator project manager runs the big jobs: new controllers, door equipment, machines and hydraulic jacks.
Sales Manager
An elevator service sales manager builds the book of upkeep contracts on elevators, escalators and wheelchair lifts, often by taking buildings from a maker's own service arm.
Warehouse / Parts Manager
An elevator parts manager runs the stockroom that supplies route mechanics with door operators, contacts, rollers, circuit boards and hydraulic oil.
Office and sales 6
Customer Service Representative
An elevator company customer service representative answers when an elevator, escalator or lift is down, noisy or stuck with someone inside.
Dispatcher
An elevator service dispatcher runs the mechanics' live board: trouble calls, trapped riders, parts runs and the hand-off to the on-call mechanic at night.
Bookkeeper
An elevator company bookkeeper tracks the money in and out at a business that lives on maintenance contracts for elevators, escalators and lifts.
Inventory Specialist
An elevator parts inventory specialist keeps the daily count of the parts, rope, oil and supplies mechanics pull for maintenance, repairs and trouble calls.
Sales Representative
An elevator service sales representative calls on office buildings, apartments, hospitals and schools to win maintenance contracts for their elevators, escalators and lifts.
Rehash Specialist
An elevator company rehash specialist reopens the proposals buildings left unsigned: maintenance bids turned down, repairs a mechanic recommended, and modernization quotes waiting on a budget.
In the field 3
Apprentice / Helper
An elevator apprentice works beside an experienced mechanic on maintenance and repair calls.
Elevator Technician
An elevator technician keeps a route of elevators, escalators and wheelchair lifts running in offices, hospitals and apartment buildings.
Master Elevator Technician
A master elevator technician takes the faults route mechanics can't solve, from controller trips that come and go to doors that won't stay adjusted.
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