A gutter cleaning general manager runs one division's daily results: bookings, crews, prices, customer problems and the rules its jobs fall under. They report to the COO and turn company goals into full route days, fair prices for each house and few return trips.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building services companies · BLS, May 2025
Responsible for leading and managing the gutter cleaning division while ensuring operational excellence and high service quality. Oversees multiple departments to drive performance, monitor KPIs, and optimize service delivery. Acts as the key decision-maker for strategic initiatives that enhance customer satisfaction and operational efficiency.
2. Essential Duties and Responsibilities
Directs daily operations of the gutter cleaning services, ensuring all departments work cohesively.
Monitors and analyzes key performance indicators to drive business improvements.
Develops and implements strategic plans to enhance service quality and customer engagement.
Provides leadership and guidance to department managers and front-line staff.
Ensures compliance with industry regulations and company policies.
Acts as a liaison between upper management and field operations to communicate goals and results.
3. Key Tasks / Daily Activities
Oversee scheduling and resource allocation to optimize service delivery.
Review daily performance reports and address any operational issues promptly.
Conduct regular meetings with department heads to track progress on key initiatives.
Engage in customer interactions to resolve concerns and foster long-term relationships.
Analyze operational data to identify trends and areas for improvement.
Maintain proactive communication with both internal teams and external partners.
4. Key Performance Indicators (KPIs)
Revenue per hour: $150.
Customer Satisfaction Rating: >4.8 stars.
Callback Percentage: <5%.
Operational Efficiency: Achieve a capacity efficiency rate of >90%.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Operations Management or related field.
5+ years of progressive management experience in home services or related industries.
Strong leadership skills with a proven track record of team development and motivation.
Excellent analytical and problem-solving abilities.
Proficient in data-driven decision-making and KPI monitoring.
Strong communication and interpersonal skills.
6. Preferred Experience
Experience managing operations in the home services industry, specifically in gutter cleaning or related maintenance sectors.
Previous role as an operations manager or general manager in a service-oriented environment.
Familiarity with health, safety, and environmental regulations specific to home maintenance.
Proven success in streamlining processes and improving productivity.
Experience implementing technology solutions to enhance service delivery.
Background in scaling operations to support business growth.
7. Physical Requirements
Ability to occasionally lift up to 50 lbs.
Capability to work in outdoor environments under varying weather conditions.
Reasonable mobility to inspect job sites and engage in fieldwork as needed.
Comfortable with extended periods of standing, walking, and climbing ladders.
8. Work Environment and Schedule
Standard work hours with occasional extended hours to meet operational demands.
On-call responsibilities during peak service periods or emergency situations.
Office-based work combined with field visits to various job sites.
Minimal travel required within the operational territory.
Collaborative work environment that supports team communication.
9. Compensation and Benefits
Salary range: $85,000 – $110,000 per year based on experience.
Performance-based bonus structure tied to achieving key KPIs.
Health, Dental, and Vision insurance provided.
401(k) plan with company match.
Additional fringe benefits including paid time off and professional development opportunities.
10. Company Culture and Overview
Join a dynamic, growth-oriented team that values innovation and work-life balance.
We foster an inclusive and supportive environment where every team member’s contribution counts.
Our culture encourages professional development and continuous improvement.
We pride ourselves on delivering exceptional customer service and operational excellence.
Become part of a company that is dedicated to building lasting relationships with both employees and clients.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What changes for a general manager in gutter cleaning
Every general manager answers for results. In gutter cleaning, those results turn on how each house is priced, which jobs count as contracting under state law, and how many return trips the crews make.
Idaho install jobs can need a registration
Idaho's contractor law exempts a casual or minor project only when its total price for labor and materials is less than 2,000 dollars, and it bars splitting a larger project into smaller contracts to get around registration. A guard install or new gutter run can cross that line where a cleaning won't. A GM in Idaho should confirm the division's contractor registration before selling installs. Source: Idaho Code 54-5205: Exemptions (Idaho Contractor Registration Act).
Illinois installs need a signed contract and a pamphlet
Illinois's Home Repair and Remodeling Act leaves out maintenance, service and repairs under 500 dollars. Before starting work over 1,000 dollars, the company must give the customer a written contract to sign with the total cost and its business name and address. Before that contract is signed, the customer also gets the state pamphlet Home Repair: Know Your Consumer Rights and signs an acknowledgment. Check big repairs and guard installs against it. Source: Illinois General Assembly: 815 ILCS 513/15 and 513/20, written contract and consumer rights pamphlet.
Price by height, length and pitch
A one-story ranch and a three-story home with a steep roof can take very different crew time for the same gutter length. Build the price sheet on linear feet, stories, roof pitch and downspout count, then look at revenue per hour by house type, not only by crew, to see which homes are underpriced.
Define a callback before you measure it
The template's callback goal only works if every branch counts the same way. Decide whether a return trip for a downspout clogged underground, a sagging run or a storm that outpaced the gutter counts against the crew or becomes a repair quote. Write the rule down and use it in every report.
How much gutter cleaning general managers make
The closest BLS group for gutter cleaning general managers is general and operations managers. General and operations managers who work for building and home services companies earned a median of $82,580 a year ($39.70 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 74,770 of the 3,503,020 general and operations managers in that survey work for building services companies.
Pay is a salary with a KPI bonus. The template's band starts just over the median that BLS reports for this code in building services.
Building services companies
$82,580$82,580 median Middle half $60,290–$118,560 10th–90th $45,720–$164,990
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building services companies
$45,720
$60,290
$82,580
$118,560
$164,990
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for gutter cleaning companies on their own. These figures cover services to buildings and dwellings, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has run a service P&L with big seasonal swings
Sets prices by house type and backs them with job data
Meets upset homeowners in person and keeps the account
Leads office, sales and field managers at the same time
Keeps contract and registration rules current in each state served
Teach these on the job
The gutter and guard products the division sells
Reading route and job data in the scheduling app
The ladder and roof safety rules crews follow
Supplier pricing for gutter sections, guards and hangers
A GM uses the field service software for bookings, price books and job photos, plus accounting reports for the division's margin. A laser measure or an aerial roof measurement report lets the GM check a guard or gutter quote before it goes out.
Gutter cleaning general manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Fixing falling hourly revenue
Revenue per technician-hour has dropped this fall even though crews are busy. How do you find out why?
A strong answer: Looks at drive time and route density, job mix, prices by house size, add-ons sold, return visits and rain days, then fixes the biggest cause.
Behavioral · Removing a problem employee
Tell me about a time you let go of someone who was fast but careless, such as running up damage claims. How did you handle it?
A strong answer: Documented the problems, gave clear warnings, made the decision and explained the standard to the team.
Why does the gutter cleaning GM template mention ladders and lifting 50 pounds?
A GM visits jobs to settle disputes and check quality. That can mean climbing a ladder to see the clogged outlet a customer is pointing at, carrying an extension ladder or a box of guard sections, and walking a property in any weather. Most of the week is in the office, so tell candidates how many site visits a typical week holds.
How much does a gutter cleaning general manager make?
General and operations managers who work for building and home services companies earned a median of $82,580 a year ($39.70 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $60,290 and $118,560 a year. Pay also depends on your local market, experience and bonus terms.
How should a GM price repairs a crew finds during a cleaning?
Give crews a short price list for common fixes, such as resealing a leaking end cap, rehanging a loose section or adding a downspout extension, so they can offer them on the spot with a photo. Send anything larger to a written quote. Track repairs sold by crew to spot pushy selling as well as missed work.
Should a gutter cleaning GM offer neighborhood or HOA group pricing?
A street or HOA deal fills a route day with homes a few doors apart, which cuts drive time. Give the discount only when a set number of homes book the same day, and still price each house on its own size. Ask the HOA about its rules on ladders, signs and work hours before you schedule.
Should a gutter cleaning GM take property manager accounts?
They can fill slow weeks, but the terms differ from homeowner work. Property managers often want invoices on net terms, certificates of insurance and access by appointment, and one contact can move many homes at once. Get the scope in writing: which addresses, how many visits a year, who opens gates, and who approves repairs.
