A gutter cleaning dispatcher builds each crew's route of short ladder jobs, keeps the calendar current as rain and wind change the day, and tracks trucks as they move from street to street. They confirm visits with homeowners, who usually aren't home, and move jobs when a crew runs long.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building services companies · BLS, May 2025
Serve as the central point of coordination for daily gutter cleaning operations, ensuring efficient routing, up-to-date crew scheduling, and seamless communication throughout the service process.
2. Essential Duties and Responsibilities
Assign optimized routes for field crews to ensure timely and efficient gutter cleaning service.
Update and manage service calendars to align with crew availability and job priorities.
Track and monitor crew locations in real-time for efficient dispatching and safety compliance.
Communicate promptly with crews regarding schedule changes, emergencies, or route adjustments.
3. Key Tasks / Daily Activities
Receive and process daily service requests and job confirmations.
Coordinate with field crews to provide route assignments and logistical support.
Update the central scheduling system and confirm appointments with customers.
Monitor crew progress and adjust routes as needed to meet service deadlines.
Crew tracking accuracy: Achieve 98% accuracy in real-time location updates.
Calendar update efficiency: Ensure 100% of schedule changes are processed within 15 minutes.
Customer follow-up response rate: Keep callback time under 5 minutes for emergency updates.
5. Required Qualifications and Skills
High school diploma or equivalent.
Minimum of 1-2 years’ experience in dispatching or scheduling in a service industry.
Proficient with routing software, spreadsheets, and calendar management tools.
Excellent communication, organizational, and multitasking skills.
6. Preferred Experience
Previous dispatch experience in the home services, gutter cleaning, or related outdoor maintenance industries.
Familiarity with GPS tracking systems and mobile communication devices.
Demonstrated ability to work in a fast-paced, service-driven environment.
7. Physical Requirements
Ability to sit for extended periods while monitoring dispatch systems.
Capacity to occasionally lift up to 15 lbs. for handling dispatch equipment.
Working in a typical office environment with occasional exposure to outdoor conditions during high-volume periods.
8. Work Environment and Schedule
Standard work hours typically from 8:00 AM to 5:00 PM.
Occasional need for early morning or extended hours during peak service seasons.
Limited travel requirement for occasional in-office meetings or training sessions.
On-call responsibilities as required during emergencies or high service demand periods.
9. Compensation and Benefits
Hourly rate range of $18 - $24 per hour based on experience.
Performance-based bonuses available.
Health, Dental, and Vision benefits provided.
401(k) plan with company match.
Paid time off and opportunities for professional development.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a growth-oriented, supportive environment where every team member is valued. We believe in continuous improvement, teamwork, and dedication to high-quality customer service, empowering you to develop your career while making a tangible impact on our community.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
A crew may finish many houses in a day, each one short, so small delays stack up fast. The dispatcher's board is built around streets, trees and daylight.
Oaks drop late, so route them late
University of Illinois Extension explains that oaks and beeches can hold their dead leaves through much of the winter and shed them in late winter or early spring. A street under big oaks can still be dropping leaves after a cleaning that came too early. Put those neighborhoods near the end of the fall season, and tell plan customers there why the spring visit matters. Source: University of Illinois Extension: the stubborn beauty of oak leaves, marcescence explained.
A bad fall starts a reporting clock
When a worker is badly hurt, the dispatcher is often the first in the office to hear. Under OSHA's rule, the employer has 8 hours to call in a death on the job, and 24 hours for an in-patient hospitalization, amputation or loss of an eye. After 911, log the time, the address and who was on the crew, and reach the operations manager right away. Source: OSHA 29 CFR 1904.39: reporting fatalities, hospitalizations, amputations and losses of an eye.
Daylight runs short in leaf season
The busiest leaf weeks come as the days get shorter. In states that observe daylight saving time, federal law ends it on the first Sunday of November, so sunset comes an hour earlier on the clock overnight. Rebuild routes for that week. Plan the last ladder stop so the crew packs up before dusk, and put slow jobs like guard installs early in the day. When a crew falls behind, move the last stops to tomorrow. Source: U.S. Code, 15 U.S.C. 260a: daylight saving time dates (govinfo).
Plan customers get a window, not a date
Spring and fall plan customers expect their visit each season without having to call. Give each one a window by neighborhood, send a reminder a few days out and confirm the day before. Homeowners rarely need to be there, but someone has to open gates, tie up dogs and move cars from the driveway, so the confirmation asks for all three.
How much gutter cleaning dispatchers make
Dispatchers who work for building and home services companies earned a median of $20.94 an hour ($43,550 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $50,340 median for dispatchers in all industries. About 1,280 of the 202,810 dispatchers in that survey work for building services companies.
Usually hourly with overtime in the spring and fall rush, plus the template's bonus, which can reward routes finished on schedule.
Building services companies
$43,550$43,550 median Middle half $37,060–$50,800 10th–90th $27,240–$65,630
All industries
$50,340$50,340 median Middle half $42,750–$62,450 10th–90th $36,030–$78,140
$20k$30k$40k$50k$60k$70k$80k$90k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building services companies
$27,240
$37,060
$43,550
$50,800
$65,630
All industries
$36,030
$42,750
$50,340
$62,450
$78,140
BLS doesn’t publish pay for gutter cleaning companies on their own. These figures cover services to buildings and dwellings, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Calm, quick rerouting when a crew runs long or the weather turns
A strong mental map of the service area's streets
Short, clear messages to crews and homeowners
Comfort with routing software, GPS tracking and a shared calendar
Careful notes on every change to the day
Teach these on the job
Which jobs need a second person, a taller ladder or a longer slot
Your plan reminder and confirmation steps
Injury and property damage reporting steps
Leaf timing by neighborhood
Your field service app's dispatch board
Dispatch runs on the field service app's board and map, with GPS on the trucks and texting for crews and customers. Many gutter companies also keep a radar app open to time ladder work around storms.
Gutter cleaning dispatcher interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Handling a rainy morning
It's raining at [7 a.m.] and expected to clear by [11 a.m.]. You have [six] technicians and [40] jobs. What do you do?
A strong answer: Holds ladder and roof work until it clears and roofs dry, uses the morning for safe tasks like truck prep, moves what can't fit, contacts customers early and rebuilds routes for the afternoon.
Behavioral · Tracking crews in real time
Tell me about how you tracked technicians on a fall day when packed gutters made jobs run long, so you could warn customers before they had to call.
A strong answer: Used the tracking tools, checked in at set times, spotted delays early, called or texted later customers with new times and adjusted routes.
Those targets in the template are stand-ins. Gather a whole season of your company's numbers, then set real ones, measuring spring and fall apart.
On-time route assignment
Record when each crew's route reaches their phones compared with the cutoff you set the evening before, and count late or reworked routes each week.
Crew tracking accuracy
At the end of each day, compare job status in the app with the GPS stops. Note every house where the two disagree and the reason.
Calendar update efficiency
Time each schedule change from the moment the office learns of it to when both the crew and the customer have it. Spot check several changes a day in peak weeks.
Customer follow-up response rate
Log urgent updates, such as a crew delay, a damage report or an injury, and measure how long until the customer or manager hears back.
What do the dispatcher template's lifting and outdoor lines mean in practice?
Lifting up to 15 pounds covers things like a box of radios or tablets, a case of door hangers or a charging station. Outdoor time means walking out to the trucks on busy mornings to hand off routes or check that each crew has its gear. The dispatcher doesn't climb. Discuss other ways to handle these tasks if a candidate needs them.
How much does a gutter cleaning dispatcher make?
Dispatchers who work for building and home services companies earned a median of $20.94 an hour ($43,550 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $37,060 and $50,800 a year. Pay also depends on your local market, experience and overtime.
How many houses should a dispatcher put on one gutter crew's route?
Use your past jobs, not a set number. Pull the average time on site by story count and gutter length, add travel between stops, and leave slack for the house with a packed downspout. Each week, check the plan against what crews actually finished and trim routes that keep running past daylight.
A crew reports damage at a house. What does the dispatcher do?
Have the crew take photos before touching anything, then log the address, the time and what they found. Old damage, like a cracked fascia board or a pulled hanger, goes in the job notes for the office to raise with the customer. If the crew caused it, such as a dented downspout or a broken window, the office manager hears right away so the customer learns it from the company first.
Can a gutter cleaning dispatcher work from home?
Some of the time. The board, GPS and texting all run online. Peak season mornings go better with the dispatcher at the shop while trucks load, to catch a missing ladder or a crew one person short. The template also lists on-call duty in emergencies and heavy demand, so set clear on-call hours either way.
