A gutter cleaning rehash specialist calls, texts and emails homeowners whose quotes never turned into a booked cleaning, repair or guard install. They find out what stalled the job, offer a date or option that fits, and log every contact so the sales team knows which leads are still worth chasing.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, administrative and support services businesses · BLS, May 2025
The Rehash Specialist is responsible for reviving lost leads and re-engaging prospects for our gutter cleaning services. This role plays a vital function in boosting additional revenue and enhancing customer retention through effective follow-up and communication. The specialist will serve as a bridge between initial outreach and closing sales by revitalizing interested leads and converting them into satisfied customers.
2. Essential Duties and Responsibilities
Re-engage with previous prospects to assess their current gutter cleaning needs and provide tailored solutions.
Maintain and update CRM records to ensure accurate tracking of lead status and follow-up actions.
Collaborate with the sales and marketing teams to strategize on rehash techniques that improve conversion rates.
Identify opportunities to generate additional revenue through upselling and cross-selling gutter cleaning services.
3. Key Tasks / Daily Activities
Contact lost leads via phone calls, emails, and text messages to evaluate their interest and schedule appointments.
Monitor and analyze call and engagement metrics to optimize daily outreach strategies.
Follow up on initial proposals and address any customer inquiries or concerns promptly.
Document interactions and feedback to refine lead re-engagement workflows continuously.
4. Key Performance Indicators (KPIs)
Lead Re-engagement Rate: Achieve a conversion rate of at least 20% on previously lost leads.
Callback Success Rate: Maintain a callback completion percentage of 90% within 48 hours.
Revenue Increase: Contribute an additional revenue target of $5,000 per month through rehash strategies.
Customer Satisfaction: Sustain a customer satisfaction rating of >4.8 stars following service engagements.
5. Required Qualifications and Skills
High school diploma or equivalent; Bachelor’s degree in Business, Marketing, or a related field preferred.
Minimum of 2 years’ professional experience in sales, customer service, or lead generation roles.
Excellent verbal and written communication skills.
Strong proficiency in using CRM systems and sales outreach tools.
6. Preferred Experience
Experience working in the home services industry, particularly in gutter cleaning or exterior maintenance services.
Prior role focused on customer reactivation or lead nurturing strategies.
Background in sales or marketing with a demonstrated ability to generate additional revenue.
Familiarity with digital marketing and outreach platforms to support multi-channel communication.
7. Physical Requirements
Ability to work extended periods in a sedentary office environment with occasional light lifting (up to 20 lbs) related to presentation materials or product samples.
May require occasional travel between office and customer sites for training or collaborative meetings.
Comfortable with flexible workstations and potential remote work setup.
8. Work Environment and Schedule
Regular business hours with the possibility of extended hours during peak seasons.
Occasional travel to customer sites or events may be required.
Primarily office-based with opportunities for remote work.
Minimal on-call duties; however, prompt responsiveness is expected during operating hours.
9. Compensation and Benefits
Hourly rate ranging from $18 - $25 per hour, based on experience.
Performance-based bonuses tied to revenue and lead reactivation targets.
Health, Dental, and Vision insurance.
401(k) retirement plan with company match.
Additional fringe benefits including paid time off and professional development opportunities.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we believe in fostering a collaborative, growth-oriented environment where every team member can thrive.
Our culture emphasizes accountability, innovation, and continuous improvement for both our customers and employees.
We are committed to the professional development of our team members and offer ample training and mentorship opportunities.
Join us if you are driven, passionate, and ready to make a significant impact on our business and customer experiences.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
The list is full of homeowners who asked for a quote in a rush and then went quiet. Timing, state call rules and what the crew saw all change how you reach them.
A quote request opens a 90-day window
Under federal do-not-call rules, a homeowner's inquiry about a service counts as an established business relationship for 90 days under the FTC's Telemarketing Sales Rule, or three months under the FCC's rule. A lead who asked about a fall cleaning in October is outside that window when spring calls start. After that, a sales call to a number listed with the Do Not Call Registry needs the homeowner's signed written agreement, so reach those leads by mail or email instead. Source: eCFR: 16 CFR 310.2, Telemarketing Sales Rule definitions.
Illinois calls start by asking
Illinois's Telephone Solicitations Act says a live caller selling a service must say at once who they are, which company they work for and why they're calling, then ask whether the person agrees to hear the offer. If the homeowner asks to come off the list, the company must stop calling and remove the number. Put that opening at the top of the script for Illinois leads. Source: Illinois General Assembly: 815 ILCS 413/15, Telephone Solicitations Act, method of operation.
An Idaho discount text can make the callback a solicitation
Idaho's Telephone Solicitation Act counts a message that offers a service below its regular price, followed by a call meant to close the sale, as a telephone solicitation. On that call the act bars misstating the price, quality or availability, and it requires the caller to disclose all material matters about the offer. Before a spring discount text goes to old Idaho leads, write down the full terms the caller will give. Source: Idaho Legislature: Idaho Code 48-1003, unlawful acts by telephone solicitors.
Sort lost leads by why they stalled
A cleaning lost because the fall schedule filled up is a spring booking in waiting. A guard quote lost on price may fit a two-visit plan instead. A homeowner who planned to do it themselves may want help after the next big storm. Tag each reason in the CRM so the next call matches it, and check that the lead isn't already a customer under another name.
The crew's notes are a warm list
Technicians see loose hangers, leaking seams, crushed downspouts and water spilling over at roof valleys. When a homeowner passed on a repair on cleaning day, call back within the week with the crew's photos and the price from the price book. Get those notes from operations, and never add a problem the crew didn't record.
How much gutter cleaning rehash specialists make
The closest BLS group for gutter cleaning rehash specialists is telemarketers. Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $35,450 median for telemarketers in all industries. About 39,850 of the 58,430 telemarketers in that survey work for administrative and support services businesses.
Usually hourly with a bonus tied to won-back revenue. The template's hourly range sits above most of the BLS telemarketer pay shown here.
Administrative and support services businesses
$33,490$33,490 median Middle half $28,770–$37,420 10th–90th $25,830–$44,470
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Administrative and support services businesses
$25,830
$28,770
$33,490
$37,420
$44,470
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS counts too few telemarketers at building services companies for a steady figure, so these figures cover administrative and support services businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Friendly, calm calls to people who already said no once
Clean CRM notes after every contact
Sticks to call scripts and honors stop requests every time
Explains cleaning, repair and guard options in plain words
Keeps a steady daily pace on a long list
Teach these on the job
Federal and state rules for sales calls and texts
Your price book and plan options
Reading crew photos and job notes
Which leads to hand back to a rep for a home visit
Your phone and texting system
Quotes and lost reasons sit in the company's CRM. Add a dialer that keeps call history, a texting tool that stores consent and stop requests, and a do-not-call check for older leads before anyone dials them.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Winning back lapsed plan customers
You're calling customers who had a cleaning plan but didn't renew. What do you say?
A strong answer: Thanks them, asks why they stopped, addresses the real reason (price, a missed visit, a damage issue) and offers to restart without pressure.
Behavioral · Keeping pace without losing quality
Before leaf season, you may need to reach dozens of lapsed customers a day. Tell me about a time you kept up that kind of pace while keeping each call personal. How did you do it?
A strong answer: Prepared a short note per customer before calling, used a routine to keep pace, tracked both calls made and plans restarted, and adjusted when quality slipped.
The template's numbers are placeholders. Reset them after one season of lost-lead results, and count guard quotes and cleaning quotes apart.
Lead Re-engagement Rate
Out of the lost leads worked this month, count how many booked a paid job. Pull the list from the CRM by the date each quote was marked lost.
Callback Success Rate
List each callback a homeowner asked for, and mark it done only when the specialist reached them or left the agreed message inside the window.
Revenue Increase
Total the invoiced revenue from jobs where the rehash specialist is the booking source, after cancellations. Go over it each month with the sales manager.
Customer Satisfaction
Use post-job ratings from the customers the specialist won back, collected the same way the company asks every customer after a visit.
What does the rehash template's lifting and travel line involve?
It covers now-and-then tasks such as carrying a box of sample guard sections or printed materials, up to 20 pounds, to a training session or a customer visit. The rest of the job is calls, texts and CRM notes at an office desk or a remote setup. Lay out those tasks in the interview and ask whether the person can do them, with or without an accommodation.
How much does a gutter cleaning rehash specialist make?
Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $28,770 and $37,420 a year. Pay also depends on your local market, experience and overtime.
Who should follow up on a lost guard quote, the rep or the rehash specialist?
Give the rep who quoted it a short, set time to follow up first, since they saw the house and heard the objections. After that, the lead moves to the rehash specialist with the rep's notes and photos. If the homeowner wants to look at a different guard or needs a new visit, send it back to a rep.
Should the rehash specialist call customers whose cleaning plans lapsed?
Yes. A lapsed plan customer already knows the crews, so ask what changed: a missed or late visit, a price increase, or guards put in by another company. Send any service complaint to the office to settle before offering the next visit. Log the reason in the CRM; the sales manager can then spot which plan problems keep coming up.
Can a rehash specialist book a cleaning date on the call?
Yes, when dispatch has released open slots for that part of town. The specialist offers those dates and dispatch confirms the route. Repairs that need a closer look and guard jobs go to a rep for a visit instead. Promising a date dispatch hasn't released leads to a reschedule call, and that can lose the lead a second time.
