A gutter cleaning operations manager assigns crews, builds the day's routes and tracks each job until the gutters run clear and the customer has an update. They report to the general manager and fix crew and route problems as they come up during the day.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building services companies · BLS, May 2025
Oversee the efficient allocation of crews, scheduling of routes, and tracking of job progress to ensure high-quality gutter cleaning services. Drive operational excellence by implementing best practices and fostering a culture of accountability and continuous improvement.
2. Essential Duties and Responsibilities
Allocate crews to various gutter cleaning projects ensuring optimal deployment based on priority and location.
Manage and schedule routes to maximize operational efficiency and reduce travel time.
Track job progress in real-time, ensuring timely completion and addressing any operational issues promptly.
Implement standard operating procedures and adjust workflows based on customer feedback and performance metrics.
3. Key Tasks / Daily Activities
Review and update daily crew assignments and route schedules.
Monitor job progress via digital tracking systems and communicate updates to customers and senior management.
Conduct briefings with crews to discuss priorities, safety protocols, and client requirements before starting work.
Resolve on-site issues and adapt route plans as necessary to maintain service quality and efficiency.
4. Key Performance Indicators (KPIs)
Job Completion Rate: Achieve a minimum of 95% on-time job completions.
Customer Satisfaction Rating: Maintain an average rating of over 4.8 stars.
Route Efficiency: Improve route planning efficiency to achieve at least 90% capacity utilization.
Response Time: Ensure that any operational issue is addressed within 30 minutes on average.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Minimum of 3 years of experience in operational roles within the home services industry.
Strong leadership and team management skills with a proven ability to motivate and manage diverse crews.
Excellent organizational and time-management skills with proficiency in digital tracking and scheduling tools.
6. Preferred Experience
Prior experience in gutter cleaning or related home services fields.
Familiarity with geographic information systems (GIS) or route optimization software.
Experience in a supervisory or managerial role overseeing field operations.
Track record of implementing process improvements in a service-driven environment.
7. Physical Requirements
Ability to occasionally visit job sites and perform light physical tasks where necessary.
Capability to work in various weather conditions including heat, rain, and cold.
Occasional lifting of equipment up to 25 lbs as required on-site.
Mobility to traverse between different work sites and client locations.
8. Work Environment and Schedule
Standard work hours from 8:00 AM to 5:00 PM with occasional early starts or extended hours during peak seasons.
Minimal travel required between job sites within the designated service area.
Occasional on-call duties to address urgent operational issues.
Collaborative office environment combined with regular field visits.
9. Compensation and Benefits
Competitive base salary in the range of $65,000 - $85,000 per year.
Performance-based bonus structure tied to operational efficiency and customer satisfaction goals.
Comprehensive benefits package including Health, Dental, and Vision coverage.
401(k) plan with company match and additional fringe benefits such as paid time off and professional development opportunities.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we are committed to fostering a culture that values growth, teamwork, and customer satisfaction. Our focus on continuous improvement and operational excellence creates an environment where every team member can thrive and contribute to our overall success. We believe in investing in our people and providing the tools and opportunities needed to achieve both personal and professional milestones.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
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What changes for an operations manager in gutter cleaning
Operations managers in every trade plan crews and routes. Gutter work adds many short stops a day, bags of wet debris and the odd job that means digging.
Leaves don't go in the landfill in Illinois
Illinois law bars landfills from taking yard waste, such as leaves and brush, for final disposal, with narrow composting exceptions, and bars mixing it with trash headed for a landfill. Much of what comes out of a gutter is leaves and twigs, so plan where full bags go each day, such as a compost site or yard waste hauler near the route, and ask how they treat gutter debris. Source: Illinois Environmental Protection Act, 415 ILCS 5/22.22 (landscape waste).
A buried downspout line starts with a locate
When a downspout feeds a pipe under the lawn and the line has to be dug up, Idaho law counts any operation that moves earth as excavation, hand digging included. The crew must notify the one-number locate service at least two business days, and no more than ten, before digging, and in most cases pre-mark the dig path in white. Book these jobs for a later day, not as a same-visit add-on. Source: Idaho Code 55-2205: Excavator notice and locate requirements.
Cluster the route by street
Group homes by street and neighborhood so trucks aren't crossing town between short stops. Send two-story homes to the trucks that carry pairs and tall ladders, and keep a few open slots near each cluster for neighbors who ask on the day.
Brief crews on the houses, not just the list
Before trucks leave, go over the day's homes: story count, steep or fragile roofs, gates and pets, homes with guards, and notes from last year's visit. A crew that knows a house has a buried drain line or a run that sags at the corner can plan for it instead of calling in from the yard.
How much gutter cleaning operations managers make
The closest BLS group for gutter cleaning operations managers is general and operations managers. General and operations managers who work for building and home services companies earned a median of $82,580 a year ($39.70 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 74,770 of the 3,503,020 general and operations managers in that survey work for building services companies.
Expect a salary and a bonus for efficiency and customer ratings. The template's range sits mostly below the BLS median for this code, a figure that also counts higher-paid general managers.
Building services companies
$82,580$82,580 median Middle half $60,290–$118,560 10th–90th $45,720–$164,990
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building services companies
$45,720
$60,290
$82,580
$118,560
$164,990
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for gutter cleaning companies on their own. These figures cover services to buildings and dwellings, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Builds daily routes that keep crews on paid work
Moves crews fast when a truck breaks down or a job runs long
Leads a short morning briefing on safety and the day's homes
Works dispatch and job tracking software with ease
Tells customers about delays plainly and early
Teach these on the job
Route optimization or mapping tools
State locate and yard waste rules where the company works
Basic gutter, guard and downspout repairs
The company's job photo and checklist standards
Expect routing or mapping software, the field service app crews use to start and close jobs, and GPS on the trucks. The operations manager also keeps the list of disposal sites, the ladder sizes on each truck, and which crews carry a downspout snake or water jetter.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Managing the leaf-season surge
Leaf drop came early, and the backlog jumped to [three] weeks. What do you do?
A strong answer: Adds hours carefully, brings on trained seasonal staff, tightens routes, prioritizes plan customers and promised dates and gives honest wait times.
Behavioral · Cutting return visits
Tell me about a time you cut return visits for missed back sections or clogged downspouts. What did you change?
A strong answer: Tracked return visits by cause and technician, added steps like a downspout flow test and photos of every side, coached the worst offenders and measured the drop.
What field tasks sit behind the operations manager template's physical lines?
Driving between job sites, walking a yard to look at a problem a crew found, carrying a ladder section or a bag of debris, and standing outside in rain, heat or cold while sorting it out. Most hours go to planning at a desk. List these tasks in the ad so candidates know what the field part involves.
How much does a gutter cleaning operations manager make?
General and operations managers who work for building and home services companies earned a median of $82,580 a year ($39.70 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $60,290 and $118,560 a year. Pay also depends on your local market, experience and bonus terms.
Can a crew take a walk-up job from a neighbor?
Let the crew take it if the route has room, using the same price sheet and a job booked in the software so the record and payment match. If the day is full, have the crew take contact details and book it on the next pass down that street. Same-street jobs cost little to serve.
How should an operations manager plan for tall homes?
Three-story homes and steep roofs need longer ladders, more setup and often two people. Flag them when the job is booked, put them early in the day so a delay doesn't push the rest of the route late, and send the truck that carries the right ladder length.
What should crews do when they find a wasp nest in a gutter?
Stop work on that section, note it in the job with a photo and tell the customer. Finish the rest of the house if it's safe, then book a return once the customer has the nest removed. Crews shouldn't spray nests unless the company has checked the pesticide rules where it works.
